Windows 11 printer issue

[Avazush]

I installed Windows 11 on my new PC and it connected to the printer (Pantum m6550nw) however it not printing, anyone familiar with fix for this issue? had the same issue with my laptop running windows 11 but after installing windows 10 and upgrading to 11 the issue solved.

[kirashi]

32 minutes ago, Avazush said:

I installed Windows 11 on my new PC and it connected to the printer (Pantum m6550nw) however it not printing, anyone familiar with fix for this issue? had the same issue with my laptop running windows 11 but after installing windows 10 and upgrading to 11 the issue solved.

Have you installed the printer driver from the manufacturer yet?

https://old.pantum.com/esp/drive/m6550nw/

[Avazush]

27 minutes ago, kirashi said:

Have you installed the printer driver from the manufacturer yet?

https://old.pantum.com/esp/drive/m6550nw/

yes

[SquirrelBo55]

When you say it's not printing:

Is the printer trying to do anything?

Is is just sitting idly?

Is it showing any error messages?

 

Can you:

Print a windows test page?

Print from different apps/file types? Eg; Word .docx files, pdf files, images etc?

 

How is the printer connected to the PC?

USB?

WiFi?

Ethernet?

 

[Avazush]

2 hours ago, SquirrelBo55 said:

When you say it's not printing:

Is the printer trying to do anything?

Is is just sitting idly?

Is it showing any error messages?

 

Can you:

Print a windows test page?

Print from different apps/file types? Eg; Word .docx files, pdf files, images etc?

 

How is the printer connected to the PC?

USB?

WiFi?

Ethernet?

 

the printer remain idle.

 

tried to print test page and to print few file types without success.

 

the printer connected directly using USB, the scanner works...

[SquirrelBo55]

Is there still toner in the cartridge? 

How much paper is in the paper tray?

 

The fact that the scanner is working says that the machine is detected and communicating, and the printer not responding suggests that it is stopping itself from printing. 

 

If you use the printer itself, are you able to print any reports from the menus? Status pages, etc? 

You say the scanner works - does the printer make photocopies, and if so do they print ok?

[Avazush]

10 minutes ago, SquirrelBo55 said:

Is there still toner in the cartridge? 

How much paper is in the paper tray?

 

The fact that the scanner is working says that the machine is detected and communicating, and the printer not responding suggests that it is stopping itself from printing. 

 

If you use the printer itself, are you able to print any reports from the menus? Status pages, etc? 

You say the scanner works - does the printer make photocopies, and if so do they print ok?

The printer works fine with other laptops, it look like a fresh windows 11 installation issue as I faced it in the past and upgrading windows 10 to 11 solve the issue

[SquirrelBo55]

Do you have any items stuck in the spooler?

[Avazush]

28 minutes ago, SquirrelBo55 said:

Do you have any items stuck in the spooler?

nothing

[SquirrelBo55]

Can you take a picture of the list of printers available on your pc?

[Avazush]

managed to solve the issue by restarting the "print spooler" service, however, I need to do it at every restart of the pc, so I created automatic task that do it when the system starts...