brand new desktop prebuilt shuts off when gaming

[jackieAZ]

Just bought this Cyberpower prebuilt from Best Buy (I know I'm a traitor I'm sorry )

 

RTX 3070, i7 12th gen, 16 gb ram

cpu has a cooler master AiO 

 

When doing light stuff like installing programs, web browsing, youtube, etc no issue. However when I try to play a game, the audio starts to go static; like it's bitcrushed. Then after a few seconds the PC hard shuts off, as if I pulled the plug.

 

I have:

-limited usb devices to just mouse and keyboard

-changed what power outlet, turned off other things on the same outlet to make sure its not some over current protection or something

-updated gpu, wifi, and intel management enginer drivers

-tried with 2 very different games (escape from tarkov, csgo)

-restarted many times

 

edit: before someone asks yes I took out the packaging foam around the gpu lol

 

also I haven't bothered checking temps bc tbh they dont seem that warm even just feeling with my hand; the game's fps is solid right up until the pc shuts off instead of throttling which also makes me think its not a heat thing

 

 

[OhioYJ]

What PSU is in this one?

[Heliian]

53 minutes ago, jackieAZ said:

haven't bothered checking temps

Probably not the problem here but you should always check temps. 

 

Did you try reracking the gpu, ram or any connectors?