Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

Omen X 65 Emperium borked by update to nvida shield

 Share

Sorry for the rant but, I'm losing my mind.

 

So a while back I bought the 65 inch BFGD with Nvidia shield built in. I love this monitor however, it recently received a forced over the air update and is behaving as if the Nvidia shield input is a stand alone Nvidia device.

 

The remote no longer pulls up the on-screen display and changing the volume shows an on-screen volume only on the Nvidia shield input. It no longer changes the device volume. I can no longer change the input via the remote. Even, if I bring up the on-screen display by pressing the control stick on the back of the monitor the remote can't control the on-screen display. I believe I somehow received an update for a standalone Nvidia device and there doesn't seem to be away to revert back.

 

I contacted HP and spent a few hours on the phone with them and they had no idea what I was talking about. At one point, one of the representatives after asking me to update the drivers and what operating system I was using told me that all software was created by Microsoft. I could not convince him otherwise. Eventually, one representative told me that the software on the monitor was controlled and created by Nvidia and the updates were pushed by them and there was nothing they could do.

 

I have been in contact with Nvidia. In my emails with them they have constantly tried to troubleshoot the remote itself or the HDMI connection. It is clear what they think I am asking them is why can't my Nvidia shield control the volume as if it were going over arc or something. I have tried to redirect the conversation multiple times. I am going mad. I own two of these monitors and they cost me $4000 a piece. I have no idea what to do.

 

To make matters worse, one of the monitors control stick on the back broken. So I can't change inputs or access any of the settings menus via the remote or the control stick.

 

If anyone has any idea what to do please let me know. I'm also happy to provide the emails I've had back-and-forth with Nvidia. As well as answer any questions that might help clarify the issue.

Link to comment
Share on other sites

Link to post
Share on other sites

I'm having the same issue as well. Does anyone else have this issue?

Link to comment
Share on other sites

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share


×