Help New Pc Boots to bios but doesn’t boot to windows

[ManmanCezar]

So basically these are the specs

 

Procie: Amd Ryzen 5600g 

Motherboard: Gigabyte A520 DS3H (Bios updated) 

Ram: 16gb 3600Mhz Asus Tuf Tforce

ssd: Adata 256gb 

hdd: 1tb wd blue 2.5 inch drive (re-used from laptop)

Psu: Corsair CV 550

 

Hello I’m suspecting its a faulty motherboard but I want a second opinion regarding this matter before having the motherboard sent out for RMA

 

Basically it boots up to bios which is good the processor and ram is detected the processor is at around 38-40 Celsius Idle depending on the ambient temperature thats pretty average. Ram without turning on XMP is running at 2666mhz. Everything in the bios seems fine

 

Also tested the drives they booted up normally using my laptop but when booting up to windows this is what happens. 

 

note: I also tried to boot it up without any os on the drive it is perfectly fine it shows “Insert bootable drive and restart thingy”

 

it just freezes when trying to boot windows/install os

 

powersupply is also tested it output the rated wattage using the tester 

[MailsYT]

Ur harddisk may be fried or Theres No windows installed. Or idk

 

[DoctorNick]

2 minutes ago, MailsYT said:

Ur harddisk may be fried or Theres No windows installed. Or idk

 

@ManmanCezar I agree try without HDD. Also use media creation tool from: https://www.microsoft.com/en-us/software-download/windows10

[ManmanCezar]

5 minutes ago, DoctorNick said:

@ManmanCezar I agree try without HDD. Also use media creation tool from: https://www.microsoft.com/en-us/software-download/windows10

I actually used that and also used the ssd on the laptop and it also boots up perfectly fine also used 5 different bootable flashdrive still the same result

[IkeaGnome]

A couple things I’d try. If the HDD came from your laptop it could have some of the boot partition from the laptop on it. Try removing that drive. 
Is the Adata drive m.2 or 2.5 SSD? If it’s a 2.5 try a different sata cable and a different power cable. Also a different port on the motherboard. 

[ManmanCezar]

29 minutes ago, IkeaGnome said:

A couple things I’d try. If the HDD came from your laptop it could have some of the boot partition from the laptop on it. Try removing that drive. 
Is the Adata drive m.2 or 2.5 SSD? If it’s a 2.5 try a different sata cable and a different power cable. Also a different port on the motherboard. 

Tried this also same thing happened I also tried using a flashdrive 128gb with os (not installer) of windows 10 pro without any drive plugged in still same thing happened the ssd is brand new and tested using other system

[IkeaGnome]

11 minutes ago, ManmanCezar said:

Tried this also same thing happened I also tried using a flashdrive 128gb with os (not installer) of windows 10 pro without any drive plugged in still same thing happened the ssd is brand new and tested using other system

Have you tried enabling CSM or Legacy boot in bios? I’m wondering if you made a CSM Windows instead of UEFI. 

[ManmanCezar]

1 hour ago, IkeaGnome said:

Have you tried enabling CSM or Legacy boot in bios? I’m wondering if you made a CSM Windows instead of UEFI. 

I don’t think the drive is the problem because it works when I try to boot it using other system

 

I Enabled Csm/legacy and tried it still didn’t boot up also tried when it is off 

 

attached below is the proof that bios registers every component tell me if something is off

 

Also tried different ram slots and also a single stick of ram but still same problem

 

[IkeaGnome]

34 minutes ago, ManmanCezar said:

attached below is the proof that bios registers every component tell me if something is off

The drive isn’t in your boot sequence. I’m assuming the Store and Go is the thumb drive you tried while troubleshooting. 
Go into the boot device menu and make sure your m.2 is at the top of that list. 

[ManmanCezar]

Oh I removed the drive and tried booting using this flash drive tried booting with the drive and no flash drive it still happens, do you guys think there is something wrong with the motherboard?

52 minutes ago, IkeaGnome said:

The drive isn’t in your boot sequence. I’m assuming the Store and Go is the thumb drive you tried while troubleshooting. 
Go into the boot device menu and make sure your m.2 is at the top of that list. 

 

[alexjzim]

37 minutes ago, ManmanCezar said:

Oh I removed the drive and tried booting using this flash drive tried booting with the drive and no flash drive it still happens, do you guys think there is something wrong with the motherboard?

 

I do not think so. You seem to be POSTing just fine. It doesn't seem like hardware at all and probably is a missed software setting.

 

Are you wiping your drive first? If you have leftover windows OS on the drive, that could mess you up. Even if it's gpt and not mbr

[ManmanCezar]

4 hours ago, alexjzim said:

I do not think so. You seem to be POSTing just fine. It doesn't seem like hardware at all and probably is a missed software setting.

 

Are you wiping your drive first? If you have leftover windows OS on the drive, that could mess you up. Even if it's gpt and not mbr

I wiped it its a fresh drive (ssd)  when I boot it shows “insert bootable drive” but when I insert any bootable drive it freezes

[alexjzim]

1 hour ago, ManmanCezar said:

I wiped it its a fresh drive (ssd)  when I boot it shows “insert bootable drive” but when I insert any bootable drive it freezes

 

Did you try the USB ports on the rear of your case, directly to the motherboard i/o ? This could at least rule out if your front USB is causing the issues.  Another thing to try would be to use an Ubuntu installer or LiveCD and see if it boots.

 

Is your nvme showing up under NVME/PCIE in your bios? In your pic you have the sata ports showing, but would be good to know if its properly detected in bios. 

 

Based on the video of your windows installer crashing, it doesn't seem like you are even getting to the point to choose an install location on the NVME.  So i dont think you can pinpoint the m.2 slot as the issue, and I am leaning more towards the USB ports (since you also tried multiple flash drives).

[alexjzim]

Another thing is if you have WHQL turned on in your BIOS turn it off. you can turn it back on once you get windows installed.

 

I know the USB drive says UEFI in the BIOS, but if you are creating the media installer on an old MBR computer, the installer may be defaulting to MBR.  You can use Rufus to create the installer with GPT for sure.  Try to boot to the USB directly from the BIOS/boot menu afterwards

[ManmanCezar]

5 hours ago, alexjzim said:

Another thing is if you have WHQL turned on in your BIOS turn it off. you can turn it back on once you get windows installed.

 

I know the USB drive says UEFI in the BIOS, but if you are creating the media installer on an old MBR computer, the installer may be defaulting to MBR.  You can use Rufus to create the installer with GPT for sure.  Try to boot to the USB directly from the BIOS/boot menu afterwards

Okay so basically 

when Csm is disabled the drives doesnt show up

 

Csm enable the drives shows up

 

Yes I’ve tried the back ports of the motherboard still same issue

 

still the same thing tried different sata ports it just freezes when windows is about to load

[alexjzim]

On 6/30/2022 at 12:52 AM, ManmanCezar said:

Okay so basically 

when Csm is disabled the drives doesnt show up

 

Csm enable the drives shows up

 

Yes I’ve tried the back ports of the motherboard still same issue

 

still the same thing tried different sata ports it just freezes when windows is about to load

use this guide: https://www.windowscentral.com/how-create-windows-10-usb-bootable-media-uefi-support 

 

Use the windows media creation tool to download the windows .iso file. Then use the Rufus part of the guide and the Rufus application to create your USB installer.  Make sure to follow the GPT and UEFI options.

 

Before you insert it turn off CSM. This will ensure you are getting a proper GPT/UEFI installer and install. If it still fails, load defaults/clear cmos and try again. Try ubuntu, then warranty.  

 

It might also be worth checking if your SSD is correctly set to GPT.  If it is MBR, there are a few ways to convert it.