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PC shuts off under GPU load + POST code 97

Hello reader, I am looking for help after a years worth of frustrating GPU related issues;

 

Since building my PC I randomly fail to boot and receive POST code 97. This has happened twice in the last year leading to two RMAs and one replacement card. Everything seems to work fine for a few weeks until the dreaded POST 97 returns. Today, after enjoying a perfectly working PC for ~6 months, I have noticed my screen flicker and PC shut off whilst gaming. I tested this with heaven benchmark and the same thing happens. I get about 3 tries with this until I'm hit with the POST 97 and can't boot unless I remove the GPU and use the integrated graphics.

 

Testing

1) I have tried a spare 1060 in my build which works fine in both PCIe slots.

2) I tried with/without PCIe extension cables but issue persists (I usually use extension cables for aesthetic).

3) I have tried the GPU in a different PC and that works fine (bearing in mind currently 2 RMAs deep and replacement card).

4) Please see attached image to see HW monitor  immediately before the screen turns off and POST 97 occurs, whilst Heaven Benchmark is running.

Spoiler

IMG_3C093A531767-1.thumb.jpeg.06f217c4c9e319386eeb014ef95dcbfe.jpeg

5) PC runs fine with no GPU installed.

 

Notes

1) Nothing is overclocked

2) Running XMP II profile

3) Win 10 64 Bit OS

4) BIOS has been updated to latest version (1402)

5) GPU has been updated with latest drivers

6) Windows updated to latest drivers

 

Specs

https://uk.pcpartpicker.com/list/p9TPKp

image.png.8d96055e083817179c3a94bfdd91485c.png

 

I would appreciate any help with this matter - apologies if I missed any details.

 

Many thanks

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First thing to try is getting rid of the extension cables.

BabyBlu (Primary): 

  • CPU: Intel Core i9 9900K @ up to 5.3GHz, 5.0GHz all-core
  • Motherboard: Asus Maximus XI Hero
  • RAM: G.Skill Trident Z RGB 4x8GB DDR4-3200 @ 4000MHz 16-18-18-34
  • GPU: MSI RTX 2080 Sea Hawk EK X, 2070MHz core, 8000MHz mem
  • Case: Phanteks Evolv X
  • Storage: XPG SX8200 Pro 2TB NVME, 3x ADATA Ultimate SU800 1TB (RAID 0), Samsung 970 EVO Plus 500GB NVME
  • PSU: Corsair HX1000i
  • Display: MSI MPG341CQR 34" 3440x1440 144Hz Freesync, Dell S2417DG 24" 2560x1440 165Hz Gsync
  • Cooling: Custom water loop (CPU & GPU), Radiators: 1x140mm(Back), 1x280mm(Top), 1x420mm(Front)
  • Keyboard: Corsair Strafe RGB (Cherry MX Brown)
  • Mouse: MasterMouse MM710
  • Headset: Corsair Void Pro RGB
  • OS: Windows 10 Pro

Roxanne (Wife Build):

  • CPU: Intel Core i7 4790K @ Per Core 5.0GHz - 5.0GHz - 4.9GHz - 4.8GHz, Cache @ 4.6GHz, relidded with LM
  • Motherboard: Asus Z97A
  • RAM: G.Skill Sniper 4x8GB DDR3-2400 @ 10-12-12-24
  • GPU: EVGA GTX 1080 FTW2 with LM
  • Case: Corsair Vengeance C70, With Custom Side-Panel Window
  • Storage: Samsung 850 EVO 250GB, Samsung 860 EVO 1TB, Silicon Power A80 2TB NVME
  • PSU: Corsair AX760
  • Display: Samsung C27JG56 27" 2560x1440 144Hz Freesync
  • Cooling: Corsair H115i RGB
  • Keyboard: GMMK TKL(Kailh Box White)
  • Mouse: Glorious Model O-
  • Headset: SteelSeries Arctis 7
  • OS: Windows 10 Pro

BigBox (HTPC):

  • CPU: Ryzen 5600G @ 4640MHz
  • Motherboard: Gigabyte B550i Aorus Pro AX
  • RAM: Corsair Vengeance LPX 2x8GB DDR4-3600 @ 4400MHz 17-17-17-34
  • GPU: MSI RTX 3080 Ventus 3X Plus OC @ 1800MHz & .812V
  • Case: Fractal Design Node 202
  • Storage: Silicon Power A80 1TB
  • PSU: Corsair SF 600 Gold
  • Display: Samsung QN90A 65" (QLED, 4K, 120Hz, HDR, VRR)
  • Cooling: Thermalright AXP-100 Copper with Noctua A12x15 PWM Chromax Black
  • Keyboard/Mouse: Rii i4
  • Controllers: 4X Xbox One & 2X N64 (with USB)
  • Sound: Denon AVR S760H with 5.2.2 Atmos setup.
  • OS: Windows 10 Pro

Harmonic (Game/Plex/Other Server):

  • CPU: Intel Core i7 6700
  • Motherboard: ASRock FATAL1TY H270M
  • RAM: 48GB DDR4-2133
  • GPU: Intel HD Graphics 530
  • Case: Antec Three Hundred
  • Storage: Inland Premium 512GB NVME, Sabrent 1TB NVME, Blu-Ray Drive
  • PSU: Corsair CX450
  • Display: None
  • Cooling: Noctua NH-U14S with 2X Fractal Venturi HP-12
  • Keyboard/Mouse: None
  • OS: Windows 10 Pro

NAS:

  • Synology DS216J
  • 2x8TB WD Red NAS HDDs in RAID 1. 8TB usable space
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9 minutes ago, Hairless Monkey Boy said:

First thing to try is getting rid of the extension cables.

Many thanks for your response. I have already tried running without the extension cables but problem persists.

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18 hours ago, namireads said:

Many thanks for your response. I have already tried running without the extension cables but problem persists.

Might have to RMA the PSU then.

BabyBlu (Primary): 

  • CPU: Intel Core i9 9900K @ up to 5.3GHz, 5.0GHz all-core
  • Motherboard: Asus Maximus XI Hero
  • RAM: G.Skill Trident Z RGB 4x8GB DDR4-3200 @ 4000MHz 16-18-18-34
  • GPU: MSI RTX 2080 Sea Hawk EK X, 2070MHz core, 8000MHz mem
  • Case: Phanteks Evolv X
  • Storage: XPG SX8200 Pro 2TB NVME, 3x ADATA Ultimate SU800 1TB (RAID 0), Samsung 970 EVO Plus 500GB NVME
  • PSU: Corsair HX1000i
  • Display: MSI MPG341CQR 34" 3440x1440 144Hz Freesync, Dell S2417DG 24" 2560x1440 165Hz Gsync
  • Cooling: Custom water loop (CPU & GPU), Radiators: 1x140mm(Back), 1x280mm(Top), 1x420mm(Front)
  • Keyboard: Corsair Strafe RGB (Cherry MX Brown)
  • Mouse: MasterMouse MM710
  • Headset: Corsair Void Pro RGB
  • OS: Windows 10 Pro

Roxanne (Wife Build):

  • CPU: Intel Core i7 4790K @ Per Core 5.0GHz - 5.0GHz - 4.9GHz - 4.8GHz, Cache @ 4.6GHz, relidded with LM
  • Motherboard: Asus Z97A
  • RAM: G.Skill Sniper 4x8GB DDR3-2400 @ 10-12-12-24
  • GPU: EVGA GTX 1080 FTW2 with LM
  • Case: Corsair Vengeance C70, With Custom Side-Panel Window
  • Storage: Samsung 850 EVO 250GB, Samsung 860 EVO 1TB, Silicon Power A80 2TB NVME
  • PSU: Corsair AX760
  • Display: Samsung C27JG56 27" 2560x1440 144Hz Freesync
  • Cooling: Corsair H115i RGB
  • Keyboard: GMMK TKL(Kailh Box White)
  • Mouse: Glorious Model O-
  • Headset: SteelSeries Arctis 7
  • OS: Windows 10 Pro

BigBox (HTPC):

  • CPU: Ryzen 5600G @ 4640MHz
  • Motherboard: Gigabyte B550i Aorus Pro AX
  • RAM: Corsair Vengeance LPX 2x8GB DDR4-3600 @ 4400MHz 17-17-17-34
  • GPU: MSI RTX 3080 Ventus 3X Plus OC @ 1800MHz & .812V
  • Case: Fractal Design Node 202
  • Storage: Silicon Power A80 1TB
  • PSU: Corsair SF 600 Gold
  • Display: Samsung QN90A 65" (QLED, 4K, 120Hz, HDR, VRR)
  • Cooling: Thermalright AXP-100 Copper with Noctua A12x15 PWM Chromax Black
  • Keyboard/Mouse: Rii i4
  • Controllers: 4X Xbox One & 2X N64 (with USB)
  • Sound: Denon AVR S760H with 5.2.2 Atmos setup.
  • OS: Windows 10 Pro

Harmonic (Game/Plex/Other Server):

  • CPU: Intel Core i7 6700
  • Motherboard: ASRock FATAL1TY H270M
  • RAM: 48GB DDR4-2133
  • GPU: Intel HD Graphics 530
  • Case: Antec Three Hundred
  • Storage: Inland Premium 512GB NVME, Sabrent 1TB NVME, Blu-Ray Drive
  • PSU: Corsair CX450
  • Display: None
  • Cooling: Noctua NH-U14S with 2X Fractal Venturi HP-12
  • Keyboard/Mouse: None
  • OS: Windows 10 Pro

NAS:

  • Synology DS216J
  • 2x8TB WD Red NAS HDDs in RAID 1. 8TB usable space
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On 6/29/2022 at 1:42 PM, Hairless Monkey Boy said:

Might have to RMA the PSU then.

Thanks. I've started the RMA process.

 

On a side note, when inspecting the PCIe power cables powering the GPU, I noticed that one of the pins had come out. I immediately thought this was the issue, pushed the pin back in and retested only to still have the problem! I also have switched to running to seperate PCIe cables directly from PSU to 2x8 pin GPU as I read this may be better for the higher powered cards (I was running a single pig-tailed PCIe before).

 

I can currently turn PC and and receive display output and use etc but as soon as PC is under load the display is lost and PC remains turned on but soon restarts itself. Sometimes I can run heaven benchmark with no issues but as soon as I load up a game (warzone) it crashes.

 

I hope the RMA will fix the problem but still welcome to other suggestions.

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  • 2 weeks later...

Update:

Corsair RMA process was great and they sent me a new replacement PSU no questions asked! I've since installed the PSU and guess what... problem still persists 😞

 

Weirdly, this time I don't get the POST 97 error and instead the display goes off and I have to manually restart the PC. I get to boot back into windows everytime however (before I would get stuck on post 97).

 

Still convinced this is a power draw problem and it only occurs under GPU load and having already replaced the GPU, I tried undervolting my card with MSI afterburner and using Heaven Benchmark to test:

 

Before Undervolt (stock):

GPU temp: 53oC

GPU MHz: 1990 - 2010 MHz

GPU power draw: 247W

Mem: 1526MB

Mem MHz: 9502 MHz

CPU temp: 43oC

CPU power draw: 76W

 

After Undervolt:

GPU temp: 54oC

GPU MHz: 1840 - 1850MHz

GPU power draw: 2215W

Mem: 1380MB

Mem MHz: 9502 MHz

CPU temp: 51oC

CPU power draw: 120W

 

So far after running heaven for 20 mins and playing Warzone for 1 hour the issue hasn't returned. I have also considerably dropped my graphics quality in-game and experience about a 30-40% decrease in FPS. Heaven was running in Extreme set-up when stress testing.

 

Was my card running too high as 'stock' (It's never been OC'ed by myself) but the switch on the GPU is set to "BIOS OC" as opposed to the "Silent" setting?

 

I'll welcome any thoughts as to the issue here...

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The RTX 3070Ti, with high transient power spikes, might be causing the PSU to trip, causing the system to shut down.

 

If the GPU has a peak power draw of ~247W power draw.

Assuming a 2.5x transient = you are looking at ~617W for the GPU alone.

Add another up to 200W for the CPU + motherboard + RAM , etc,

When that spike happens, it will probably trip the OPP or OCP on the PSU.

 

Your symptoms sounds like what is being reported / investigated here by 'Tech Gezus'.

 

 

Intel Z390 Rig ( *NEW* Primary )

Intel X99 Rig (Officially Decommissioned, Dead CPU returned to Intel)

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  • Gigabyte Z390 Aorus Master -- ASUS X99 Deluxe
  • Sapphire NITRO+ RX 5700 XT Special Edition -- 2x Sapphire NITRO R9-Fury in Crossfire
  • 32GB G.Skill TridentZ DDR4-3000 CL14 (16GB TridentZ RGB + 16GB Red/Black TridentZ)
  • SanDisk 480 GB SSD + 1TB Samsung 860 EVO + 1TB Intel 660p NVMe
  • EVGA SuperNOVA 850W P2 + Red/White CableMod Cables
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  • AMD R7-5800X
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  • Intel 660p NVMe 1TB + Crucial MX500 1TB + WD Black 1TB HDD
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13 hours ago, namireads said:

I'll welcome any thoughts as to the issue here...

set it to silent and check if the problem is still there. 

 

to be honest I thing it is a Motherboard problem, you said you testet the GPU in other system and it worked fine there. 

 

have you Resizable bar turned on? you can check with GPU-Z 

 

 

why not just put the GPU in another PCIE 3.0 x16 slot? and test if it works 

Gigabyte X570 Aorus Elite,  Ryzen 9 3900x, Dark Rock Pro 4, 16 GB Crucial Ballistix  RGB 3600 MHz RAM, Modified 2060S, 6 Case Fans,  Fractal Design Meshify S2

 

You are awesome, stay safe and healthy.

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16 hours ago, -rascal- said:

The RTX 3070Ti, with high transient power spikes, might be causing the PSU to trip, causing the system to shut down.

 

If the GPU has a peak power draw of ~247W power draw.

Assuming a 2.5x transient = you are looking at ~617W for the GPU alone.

Add another up to 200W for the CPU + motherboard + RAM , etc,

When that spike happens, it will probably trip the OPP or OCP on the PSU.

 

Your symptoms sounds like what is being reported / investigated here by 'Tech Gezus'.

 

 

Thanks for the insight and the video - I'm convinced this is the problem. Not really sure where to go from here apart from upgrading the PSU and take a hit on my current PSU. My problem is that my case will only fit SFF PSUs and good quality 1000w ones are limited and expensive 😞

 

5 hours ago, SamClan said:

set it to silent and check if the problem is still there. 

 

to be honest I thing it is a Motherboard problem, you said you testet the GPU in other system and it worked fine there. 

 

have you Resizable bar turned on? you can check with GPU-Z 

 

 

why not just put the GPU in another PCIE 3.0 x16 slot? and test if it works 

I set it to silent and checked today, the problem immediately returned. Resizable bar is turned on and the problem persists in the other PCIE slot (although it wouldn't be as feasible to leave it here as in this slot it is literally is a couple mm away from the bottom case fans).

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Update: Swapped PSU to Silverstone SX1000W. Whichy didn't make a difference except that I could run heaven for an extra 1.5mins before display output lost. Currently got GPU in second PCIE slot - this buys me another minute of heaven before display lost..

 

Contacted Asus to try RMA mobo and might try replace GPU while am it. Pretty much replacing whole PC at this stage. *sigh*

 

Here's a video of what happens: https://drive.google.com/file/d/1mCj244zJjBUqgtPgUUUNBR59tO3lnnGt/view?usp=sharing

 

Hopefully someone could spot diagnose the issue from the vid 🙂

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