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M.2 NVMe SSD stops working when gaming, but works fine after reboot

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Hello

This might be a though one to crack.

I have been having this weird issue for months now and have been unable to figure out what causes it nor what the solution is.

I am using an M.2 to store games on (F: drive), but sometimes when playing games that are on the SSD the game just crashes. When trying to launch the game afterwards I just get the "Install" button in the game launcher as if the game never was installed. Accessing the files on the drive stops working too. File explorer let's me access some surface level folders but if I go too deep in the file tree I get an error (see spoiler tag):

Spoiler

image.png.a831043118554ff1e7724d65cac7d20d.png

Looking in the Event Viewer shows me that there is a ton of warnings about an error was detected during a paging operation (image in spoiler).

Spoiler

image.thumb.png.beeb0ed323dae8ac638e9ad782d0dc76.png

Now comes the weird part. Whenever the system is restarted the drive works fine until this issue randomly appears once more.

 

Games that causes issues (along with others I probably have forgotten):

  • Tom Clancy's The Division 2
  • Genshin Impact
  • Beat Saber

 

Things I've tried to solve this issue:

  • Update BIOS to newest version.
  • Swap the SSD for another known good.
  • Clear CMOS.
  • Change what M.2 slot the SSD is connected to.

I am going to attact an Event Viewer file if you want to see the errors in more detail (had to zip it otherwise file was too big):M2 is going bananas.zip

At this point I'm fearing that the moutherboard is semi-defective.

What I would like to know, is whether this is Windows just being Windows or something hardware related.

 

Specs list:

  • AMD Ryzen 9 3900X
  • Gigabyte X570 AORUS MASTER (rev 1.2)
  • Corsair Vengence Pro RGB 32GB (4x8GB) 3600MHz
  • ASUS GeForce RTX 3090 ROG Strix OC
  • SanDisk® Z400s 250GB (C: drive)
  •  Western Digital WD8001FZBX 8TB (D: drive)
  • Micron RealSSD C400 256GB (E: drive)

  • Samsung 970 Evo Plus 1TB (F: drive/game drive)
  • Corsair HX1000i 80+ Platinum

Please mention or quote me if you want a response. :) 

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

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The drive could be over heating. Are you using the motherboard-included heat spreader? Did you remove the film from the thermal pad on it/is that thermal pad damaged or missing?

BabyBlu (Primary): 

  • CPU: Intel Core i9 9900K @ up to 5.3GHz, 5.0GHz all-core
  • Motherboard: Asus Maximus XI Hero
  • RAM: G.Skill Trident Z RGB 4x8GB DDR4-3200 @ 4000MHz 16-18-18-34
  • GPU: MSI RTX 2080 Sea Hawk EK X, 2070MHz core, 8000MHz mem
  • Case: Phanteks Evolv X
  • Storage: XPG SX8200 Pro 2TB NVME, 3x ADATA Ultimate SU800 1TB (RAID 0), Samsung 970 EVO Plus 500GB NVME
  • PSU: Corsair HX1000i
  • Display: MSI MPG341CQR 34" 3440x1440 144Hz Freesync, Dell S2417DG 24" 2560x1440 165Hz Gsync
  • Cooling: Custom water loop (CPU & GPU), Radiators: 1x140mm(Back), 1x280mm(Top), 1x420mm(Front)
  • Keyboard: Corsair Strafe RGB (Cherry MX Brown)
  • Mouse: MasterMouse MM710
  • Headset: Corsair Void Pro RGB
  • OS: Windows 10 Pro

Roxanne (Wife Build):

  • CPU: Intel Core i7 4790K @ Per Core 5.0GHz - 5.0GHz - 4.9GHz - 4.8GHz, Cache @ 4.6GHz, relidded with LM
  • Motherboard: Asus Z97A
  • RAM: G.Skill Sniper 4x8GB DDR3-2400 @ 10-12-12-24
  • GPU: EVGA GTX 1080 FTW2 with LM
  • Case: Corsair Vengeance C70, With Custom Side-Panel Window
  • Storage: Samsung 850 EVO 250GB, Samsung 860 EVO 1TB, Silicon Power A80 2TB NVME
  • PSU: Corsair AX760
  • Display: Samsung C27JG56 27" 2560x1440 144Hz Freesync
  • Cooling: Corsair H115i RGB
  • Keyboard: GMMK TKL(Kailh Box White)
  • Mouse: Glorious Model O-
  • Headset: SteelSeries Arctis 7
  • OS: Windows 10 Pro

BigBox (HTPC):

  • CPU: Ryzen 5600G @ 4640MHz
  • Motherboard: Gigabyte B550i Aorus Pro AX
  • RAM: Corsair Vengeance LPX 2x8GB DDR4-3600 @ 4400MHz 17-17-17-34
  • GPU: MSI RTX 3080 Ventus 3X Plus OC @ 1800MHz & .812V
  • Case: Fractal Design Node 202
  • Storage: Silicon Power A80 1TB
  • PSU: Corsair SF 600 Gold
  • Display: Samsung QN90A 65" (QLED, 4K, 120Hz, HDR, VRR)
  • Cooling: Thermalright AXP-100 Copper with Noctua A12x15 PWM Chromax Black
  • Keyboard/Mouse: Rii i4
  • Controllers: 4X Xbox One & 2X N64 (with USB)
  • Sound: Denon AVR S760H with 5.2.2 Atmos setup.
  • OS: Windows 10 Pro

Harmonic (Game/Plex/Other Server):

  • CPU: Intel Core i7 6700
  • Motherboard: ASRock FATAL1TY H270M
  • RAM: 48GB DDR4-2133
  • GPU: Intel HD Graphics 530
  • Case: Antec Three Hundred
  • Storage: Inland Premium 512GB NVME, Sabrent 1TB NVME, Blu-Ray Drive
  • PSU: Corsair CX450
  • Display: None
  • Cooling: Noctua NH-U14S with 2X Fractal Venturi HP-12
  • Keyboard/Mouse: None
  • OS: Windows 10 Pro

NAS:

  • Synology DS216J
  • 2x8TB WD Red NAS HDDs in RAID 1. 8TB usable space
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13 minutes ago, Hairless Monkey Boy said:

The drive could be over heating. Are you using the motherboard-included heat spreader? Did you remove the film from the thermal pad on it/is that thermal pad damaged or missing?

The drive is under the headspreader on the motherboard. I made sure the film was removed during installation and was careful not to break the thermal pad when swapping the SSD.

Please mention or quote me if you want a response. :) 

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

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15 hours ago, Uptivuptiz said:

The drive is under the headspreader on the motherboard. I made sure the film was removed during installation and was careful not to break the thermal pad when swapping the SSD.

Well then it's probably fine, but you can check for sure using HWinfo.

BabyBlu (Primary): 

  • CPU: Intel Core i9 9900K @ up to 5.3GHz, 5.0GHz all-core
  • Motherboard: Asus Maximus XI Hero
  • RAM: G.Skill Trident Z RGB 4x8GB DDR4-3200 @ 4000MHz 16-18-18-34
  • GPU: MSI RTX 2080 Sea Hawk EK X, 2070MHz core, 8000MHz mem
  • Case: Phanteks Evolv X
  • Storage: XPG SX8200 Pro 2TB NVME, 3x ADATA Ultimate SU800 1TB (RAID 0), Samsung 970 EVO Plus 500GB NVME
  • PSU: Corsair HX1000i
  • Display: MSI MPG341CQR 34" 3440x1440 144Hz Freesync, Dell S2417DG 24" 2560x1440 165Hz Gsync
  • Cooling: Custom water loop (CPU & GPU), Radiators: 1x140mm(Back), 1x280mm(Top), 1x420mm(Front)
  • Keyboard: Corsair Strafe RGB (Cherry MX Brown)
  • Mouse: MasterMouse MM710
  • Headset: Corsair Void Pro RGB
  • OS: Windows 10 Pro

Roxanne (Wife Build):

  • CPU: Intel Core i7 4790K @ Per Core 5.0GHz - 5.0GHz - 4.9GHz - 4.8GHz, Cache @ 4.6GHz, relidded with LM
  • Motherboard: Asus Z97A
  • RAM: G.Skill Sniper 4x8GB DDR3-2400 @ 10-12-12-24
  • GPU: EVGA GTX 1080 FTW2 with LM
  • Case: Corsair Vengeance C70, With Custom Side-Panel Window
  • Storage: Samsung 850 EVO 250GB, Samsung 860 EVO 1TB, Silicon Power A80 2TB NVME
  • PSU: Corsair AX760
  • Display: Samsung C27JG56 27" 2560x1440 144Hz Freesync
  • Cooling: Corsair H115i RGB
  • Keyboard: GMMK TKL(Kailh Box White)
  • Mouse: Glorious Model O-
  • Headset: SteelSeries Arctis 7
  • OS: Windows 10 Pro

BigBox (HTPC):

  • CPU: Ryzen 5600G @ 4640MHz
  • Motherboard: Gigabyte B550i Aorus Pro AX
  • RAM: Corsair Vengeance LPX 2x8GB DDR4-3600 @ 4400MHz 17-17-17-34
  • GPU: MSI RTX 3080 Ventus 3X Plus OC @ 1800MHz & .812V
  • Case: Fractal Design Node 202
  • Storage: Silicon Power A80 1TB
  • PSU: Corsair SF 600 Gold
  • Display: Samsung QN90A 65" (QLED, 4K, 120Hz, HDR, VRR)
  • Cooling: Thermalright AXP-100 Copper with Noctua A12x15 PWM Chromax Black
  • Keyboard/Mouse: Rii i4
  • Controllers: 4X Xbox One & 2X N64 (with USB)
  • Sound: Denon AVR S760H with 5.2.2 Atmos setup.
  • OS: Windows 10 Pro

Harmonic (Game/Plex/Other Server):

  • CPU: Intel Core i7 6700
  • Motherboard: ASRock FATAL1TY H270M
  • RAM: 48GB DDR4-2133
  • GPU: Intel HD Graphics 530
  • Case: Antec Three Hundred
  • Storage: Inland Premium 512GB NVME, Sabrent 1TB NVME, Blu-Ray Drive
  • PSU: Corsair CX450
  • Display: None
  • Cooling: Noctua NH-U14S with 2X Fractal Venturi HP-12
  • Keyboard/Mouse: None
  • OS: Windows 10 Pro

NAS:

  • Synology DS216J
  • 2x8TB WD Red NAS HDDs in RAID 1. 8TB usable space
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  • 1 month later...

Update to whoever may stumble upon this post in the future:

After many hours of banging my head against the wall I tried removing the CableMod extensions I have for the 24 pin and 3 GPU 8 pin connectors. The issue has not appeared since this change. This was about a months ago. I might just have semi defective extensions installed or maybe the extentions entroduces a small form of resistance that causes instability.

Whatever the case may be, the issue is now gone and I'm a happy camper. 🙂 

Please mention or quote me if you want a response. :) 

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

¯\_(ツ)_/¯

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