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Can MSI refuse to rma this gpu because of this?

auckz
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Hi! Do you guys think that MSI can/will refuse rma this gpu because of this? I dont know what cause this, it came from the intel box cooler that I had before

 

 

 

IMG_2305.thumb.jpeg.5579f2f1214c16cf69d3c8aeb39f6d21.jpegIMG_2306.thumb.jpeg.1f8929316144ff1549e89ea0da428aaf.jpeg

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Thats salt or sugar crystals and corrosion.

 

Something was spilled on this gpu and that killed it.

 

So very likely that it's going to be refused ESPECIALLY if you leave it like that.

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How should I open without breaking the factory sticker?

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25 minutes ago, auckz said:

Hi! Do you guys think that MSI can/will refuse rma this gpu because of this? I dont know what cause this, it came from the intel box cooler that I had before

 

 

 

 

Yeah, that's corrosion. They're going to call it user damage/abuse. I'd say your AIO probably leaked, but I don't know too many AIOs that include salt, sugar, and/or cocaine in their loop. Do you know why your GPU has corrosion and mystery liquid on it?

bang bang go the dropping frames, man

wipe all the Macs that don't agree

max out the settings at 4K now

a 3090's what I need

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2 minutes ago, JKRsega said:

Try home insurance/accidental damage?

Homeowners insurance for a graphics card?

bang bang go the dropping frames, man

wipe all the Macs that don't agree

max out the settings at 4K now

a 3090's what I need

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4 minutes ago, aisle9 said:

Yeah, that's corrosion. They're going to call it user damage/abuse. I'd say your AIO probably leaked, but I don't know too many AIOs that include salt, sugar, and/or cocaine in their loop. Do you know why your GPU has corrosion and mystery liquid on it?

The OP said the Intel box cooler caused it, and I know of zero air coolers that drop liquid and/or drugs onto your PC 😄

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15 minutes ago, auckz said:

How should I open without breaking the factory sticker?

Not. You can clean the spill off but sounds like you dropped something on it and the card is cooked now.

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Just now, aisle9 said:

Homeowners insurance for a graphics card?

Mine covers accidental damage of my contents.  Don't know about yours.

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4 minutes ago, JKRsega said:

Mine covers accidental damage of my contents.  Don't know about yours.

That's not what homeowners insurance covers for accidental damage. If you screw up your GPU that's not covered unless you have a rider/addon for that specifically which costs a good bit of money iirc.

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Contents insurance, not homeowners.  Sorry, should of specified. 

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11 minutes ago, Lurick said:

The OP said the Intel box cooler caused it, and I know of zero air coolers that drop liquid and/or drugs onto your PC 😄

 

16 minutes ago, aisle9 said:

Yeah, that's corrosion. They're going to call it user damage/abuse. I'd say your AIO probably leaked, but I don't know too many AIOs that include salt, sugar, and/or cocaine in their loop. Do you know why your GPU has corrosion and mystery liquid on it?

Never dropped anything into the pc, the only thing I can think is probably some random thermal paste that a maintenance shop applied when I had a previous problem with it or something caused by sea air, since I live really close to the beach

 

 

IMG_2307.thumb.jpeg.09c64e9886a28e71e7b4d9b56fa1e97f.jpeg

 

 

This was the bottom part of the box cooler, the top part of the cooler was clean

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Honestly I highly doubt thermal paste is to blame since most is non-conductive unless someone put liquid metal on there or something which I would wager would have caused far more damage and be more visible. It looks like something spilled (a sugar containing drink or something) and left that on the GPU. Maybe it's been there for a long while and is just now causing issues.

 

To the original question, they almost definitely will refuse to honor a warranty because of that though.

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4 minutes ago, Lurick said:

Honestly I highly doubt thermal paste is to blame since most is non-conductive unless someone put liquid metal on there or something which I would wager would have caused far more damage and be more visible. It looks like something spilled (a sugar containing drink or something) and left that on the GPU. Maybe it's been there for a long while and is just now causing issues.

 

To the original question, they almost definitely will refuse to honor a warranty because of that though.

Its almost impossible to be some kind of liquid, the case that was in when this happened didnt had an open top part.

The case was an Aerocool mid tower GT

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You already posted these 8 months ago and what was said is still valid, RMA/warranty is for manufacturing defects and this is very obviously external damage, so if they agree to fix it at all it will be a paid repair.

 

 

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