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New 5800X and system crashing

Hello all,

 

I recently upgraded from Ryzen 2600 to 5600X on a AsRock B450 PRO4.  I got the 5600X new from retailer at a good price and did not want to upgrade the board.  I upgraded BIOS without issue to version P5.00. and this board does indeed support the 5000 series CPU's.   Everything worked great at first but system has crashed twice now within 24 hours.  Event viewer shows CPU as issue.  After the first crash I reinstalled chipset drivers but that did not help as I just had second crash.  Did I get a bad CPU I wonder or is this a result of using 5000 series on B450?  The system and board ran fine for few years before this change.   Temps are fine never above 60C.  Crash has never happened while gaming or under load, just using browser. 

 

Next troubleshooting steps?  

 

First crash: 

1.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Bus/Interconnect Error

Processor APIC ID: 2

The details view of this entry contains further information.

2.

The AMDRyzenMasterDriverV17 service failed to start due to the following error: 

The system cannot find the file specified.

 

Second crash:

1

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Bus/Interconnect Error

Processor APIC ID: 10

The details view of this entry contains further information.

2.

The AMDRyzenMasterDriverV17 service failed to start due to the following error: 

The system cannot find the file specified.

 

 

specs are:

AsRock B450 PRO4 BIOS P5

Ryzen 5600X with Noctua NH-U12S SE-AM4

Corsair 16GB 3000mhz kit with XMP enabled (can't remember exact kit)

Sapphire Vega 56 Pulse

Seasonic 650watt Focus Plus Gold 

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That sounds like a software issue, I would try completely uninstalling all AMD software and starting fresh, I assume you didn't reinstall windows when switching the CPUs? Maybe some settings are still tuned towards the old CPU.

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1 minute ago, Alvin853 said:

That sounds like a software issue, I would try completely uninstalling all AMD software and starting fresh, I assume you didn't reinstall windows when switching the CPUs? Maybe some settings are still tuned towards the old CPU.

I did not reinstall Windows yet, I was hoping I wouldn't have to but that might be my next step.  

 

From AMD's site, they don't even have a 5600X listed on drivers so I wasn't able to reinstall that, only chipset.  

 

amd.JPG

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I don't think you need any special drivers for the 5600X, chipset drivers should include everything you need. Just make sure to completely uninstall the existing AMD software first and not just install new drivers over the existing parts. I don't know if DDU also supports uninstalling chipset drivers, but try to get rid of everything AMD, and hopefully you won't have to do a reinstall of windows.

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2 hours ago, 191x7 said:

Ryzen Master is a separate utility. 

https://www.amd.com/en/technologies/ryzen-master

 

Chipset drivers:

https://www.amd.com/en/support/chipsets/amd-socket-am4/b450

The latest are from March.

I realize that.  But AMD's site still has CPU drivers listed for all other CPU's but not 5000's.  

 

I have reinstalled Windows 10 and just getting everything configured, fingers crossed that resolves the issue. 

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Within in an hour of fresh Windows and driver installs it has crashed again.  So either bad B450+CPU or bad CPU... I don't know 

 

 

crash3.JPG

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Have you cleared the CMOS?

 

Did you try reseating the CPU and replace thermal paste?

 

Are temperatures OK?

 

Is memory listed on QLV for motherboard / specific processor?  Try operating with just one stick then the other.

 

 

 

 

 

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Hi

sorry that you reinstalled windows. So many problems around the world related to this. I found the solution now for my problem and most likely you can do the same.

On AMD page I wrote the solution: https://community.amd.com/t5/processors/5800x-crashes-now-solved-most-likely-for-all-ryzen-5000/td-p/532618

so in short

update bios to latest (AGESA 1207 bios)

Load optimized defaults

Enable xmp / DOCP + save + bios again

Go advanced menu - AMD OVERCLOCKING/accept/precision boost overclock/pbo - and change from auto to advanced

In new line (pbo limits) change from auto to motherboard and save and boot to windows

I do not know if chipset drivers also play part here but I use AMD's latest am4 chipset drivers from March.

Not a single crash since then !!

 

Give it a try - fingers crossed.

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17 hours ago, Thomasdk1405 said:

Hi

sorry that you reinstalled windows. So many problems around the world related to this. I found the solution now for my problem and most likely you can do the same.

On AMD page I wrote the solution: https://community.amd.com/t5/processors/5800x-crashes-now-solved-most-likely-for-all-ryzen-5000/td-p/532618

so in short

update bios to latest (AGESA 1207 bios)

Load optimized defaults

Enable xmp / DOCP + save + bios again

Go advanced menu - AMD OVERCLOCKING/accept/precision boost overclock/pbo - and change from auto to advanced

In new line (pbo limits) change from auto to motherboard and save and boot to windows

I do not know if chipset drivers also play part here but I use AMD's latest am4 chipset drivers from March.

Not a single crash since then !!

 

Give it a try - fingers crossed.

Thanks for this, however I have already gone ahead and replaced my board with a Gigabyte X570 and all is well now.  I was kind of planning to replace the board to begin with so as soon as it started giving me headaches I figured that was my sign to upgrade.  I kind of have another use for the old board and CPU anyways.  Thanks for this info though! 

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