NVIDIA Shield Pro consistently requiring a restart for 4K content on Plex

[tnucchet]

Odd one - just wanted to see if other have had this issue.

I am always having to restart my Shield Pro when I sit down to watch something in 4K through my Plex setup - the image lags, the audio desyncs, then it becomes unresponsive and sometimes literally have to unplug the power and restart it.

Is this a common occurrence?

 

Setup: LG C1 plugged into an NVIDIA Shield Pro using the native Plex app streaming from Plex Media Server on an M1 Mac Mini connected to QNAP TS-h973AX using Ubiquiti DMP & LR WAP's.

[sonnumber5]

I have had this happen a few times, each time has been related to the Plex server/client versions at play having issues with each other. The last issues I had with it were prior to the 9.1 Plex app release, which fixed it for me.

[tnucchet]

When you say app release, are you referring to the app on the Nvidia Shield? Can this be updated? If so, how?

[sonnumber5]

9 hours ago, tnucchet said:

When you say app release, are you referring to the app on the Nvidia Shield? Can this be updated? If so, how?

Yes, if you don’t have auto-updates enabled for apps then you can manually check for updates in the Google Play Store. Here’s a guide I found that goes through the process.

 

https://www.androidcentral.com/how-update-apps-nvidia-shield-tv

[tikker]

You can also try signing up for the Plex beta app. There have been issues with (some of) the recent release versions. I couldn't watch any 4k content with TrueHD audio, for example.

[sonnumber5]

4 hours ago, tikker said:

You can also try signing up for the Plex beta app. There have been issues with (some of) the recent release versions. I couldn't watch any 4k content with TrueHD audio, for example.

Same, unfortunately with the beta versions I have been having odd subtitle issues here and there too. Just can't win!

[tnucchet]

Yep - I assumed auto-update was on... it was not. I have just run the update, hopefully this solves it. It would appear I didn't update the NVIDIA Shield OOTB so good chance this was a bug fixed a while ago.

[tnucchet]

Update: Updated the Plex App on the NVIDIA Shield (along with 14 other applications) and it appears this issue is gone PLUS I was having issues playing Music Files via Plex on the Shield only... that is now resolved.

 

Thanks for the tip.