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PC Crashing issue

Sho-
By Sho-
in Troubleshooting
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Posted

For some reason whenever I'm playing a few select games, my computer shuts off and powers itself back on within 5-10 minutes of playing.

 

The Games it happens in: 
Black Desert Online
Star Citizen

it used to happen in Escape from Tarkov but its not anymore. 


Specs: 
Ryzen 9 5900x

MSI RTX 3070
32 GB gskill trident rgb

MOBO: Gigabyte B550 UD AC

I've tried resetting the ram(and using another set of sticks)
Re-applying thermal compound to the cpu (Not overclocked at all)

Tried removing all the drives except my boot drive no joy. 
Fresh install of windows

Up to date on the drivers

 

idk where else to go and I really need help. 

EDIT: I also dont believe its heat related, I've ran Heaven Benchmark + Cinnebench at the same time and Furmark + CPU Burner at the same time and still no crash. 

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Latest bios? latest chipset drivers?

 

How do the temperatures baheve?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

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HWMonitor is a good free tool to monitor temps, even if you don't think it's heat related, it's free and easy to confirm in order to absolutely rule that out.  Run games in windowed mode and monitor CPU & GPU temps up to the point of failure.   If it's indeed confirmed to have nothing to do with temperature, then the next course of action, in my opinion would be to start swapping out parts, to isolate the component that is causing the issue.  One other thing you could potentially get useful info from is event viewer.  See if there are any relevant event log errors that could point to the issue.  My guess is either the Power Supply Unit, or GPU.  Unfortunately the common problem here is that most people don't typically have a second PC to just start swapping components with.  That's where it's useful to have a local friend with the same hobby who can help you test things individually.  Otherwise, it's off to buying cheap component replacements to test with.

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7 hours ago, msconfig said:

HWMonitor is a good free tool to monitor temps

I find HWInfo64 much better becuase it also has graphs of all the sensors and it measures more stuff than HWInfo does

8 hours ago, Sho- said:

For some reason whenever I'm playing a few select games, my computer shuts off and powers itself back on within 5-10 minutes of playing.

 

The Games it happens in: 
Black Desert Online
Star Citizen

it used to happen in Escape from Tarkov but its not anymore. 


Specs: 
Ryzen 9 5900x

MSI RTX 3070
32 GB gskill trident rgb

MOBO: Gigabyte B550 UD AC

I've tried resetting the ram(and using another set of sticks)
Re-applying thermal compound to the cpu (Not overclocked at all)

Tried removing all the drives except my boot drive no joy. 
Fresh install of windows

Up to date on the drivers

 

idk where else to go and I really need help. 

EDIT: I also dont believe its heat related, I've ran Heaven Benchmark + Cinnebench at the same time and Furmark + CPU Burner at the same time and still no crash. 

What PSU do you have? It looks like it can't handle the power spikes of 30-series cards. I would recommend at least a 750 watt unit

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