laptop with 2 gpu but only one on use

[Daniisakov]

Hello

I have a problem that only one of my GPU are working
my laptop is dell inspiron 15 5576
and have 2 GPU
1. AMD Radeon R7 Graphics

2. AMD Radeon(TM) RX 560 Graphics

i tried to check the graphics options on windows 11
and both of the options are on Radeon R7 Graphics

when i play games its look like only the first GPU are working

i did the power option on maximize

i dont know what else to do
this is my bios

please help me  ♥

 

[Mavflight09]

You could try going to device manager and disabling the integrated graphics adapter.

 

Kind of the nuclear option, but it should work.

[Daniisakov]

2 hours ago, Mavflight09 said:

You could try going to device manager and disabling the integrated graphics adapter.

 

Kind of the nuclear option, but it should work.

i tried it already, it makes both of them disappear and when i open the AMD Radeon Software it said i dont have graphics card

[Daniisakov]

can some one help me?

[John Reactor]

It looks like possible chipset or GPU driver issue. I would go to manufacturer`s website, download both drivers and try to reinstall them.

[Daniisakov]

16 hours ago, John Reactor said:

It looks like possible chipset or GPU driver issue. I would go to manufacturer`s website, download both drivers and try to reinstall them.

i did many times

[John Reactor]

You wrote you runnig windows 11. Maybe thats the issue. 11 is still buggy. My next move would be to test if downgrade to Win10 would solve the problem.

[Daniisakov]

1 hour ago, John Reactor said:

You wrote you runnig windows 11. Maybe thats the issue. 11 is still buggy. My next move would be to test if downgrade to Win10 would solve the problem.

i have another ssd with windows 10 i had on this laptop
and have the same problem
i realy tried every thing 
you know how can i be sure the setting on bios is good?
i tried play with the setting and still nothing
 

[John Reactor]

Quote

you know how can i be sure the setting on bios is good?

Unfortunatly I don`t know any way to be sure. But maybe someone else would know.