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Headset problem, Mic mutes audio output

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I just got new headphones, the cougar`s phontum pro prix headset (usb connection

the problem... when im using the mic all audio gets muted, i cant use the mic and hear sound at the same time from the headphones 😞

using the mic pauses youtube videos, music, video files etc...

the mic works fine but, whats the point if i cant hear other people XD and even the game LOL

 

https://cougargaming.com/es/products/headsets/phontum-pro-prix/

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If you have driver software for it there might be a software setting doing it. It might be called "ducking". If you've got a setting to monitor your mic that also might be causing the volume to drop when you are using the mic.

¯\_(ツ)_/¯

 

 

Desktop:

Intel Core i7-11700K | Noctua NH-D15S chromax.black | ASUS ROG Strix Z590-E Gaming WiFi  | 32 GB G.SKILL TridentZ 3200 MHz | ASUS TUF Gaming RTX 3080 | 1TB Samsung 980 Pro M.2 PCIe 4.0 SSD | 2TB WD Blue M.2 SATA SSD | Seasonic Focus GX-850 Fractal Design Meshify C Windows 10 Pro

 

Laptop:

HP Omen 15 | AMD Ryzen 7 5800H | 16 GB 3200 MHz | Nvidia RTX 3060 | 1 TB WD Black PCIe 3.0 SSD | 512 GB Micron PCIe 3.0 SSD | Windows 10

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3 minutes ago, BobVonBob said:

If you have driver software for it there might be a software setting doing it. It might be called "ducking". If you've got a setting to monitor your mic that also might be causing the volume to drop when you are using the mic.

thz for the answer, yes, theres a program, cougar UIX but for the mic theres only one option (environmental noise cancellation ON or OFF) nothing else for the mic.

 

im kinda sad XD the headset was a birthday gift and i cant use it properly...

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