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Chassis Fans Not Working

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Hey guys! My first post, hope I do this correctly.

 

Building my first pc, everything going smoothly, everything turns on and posts, my Corsair AIO radiator fans work perfectly, yet I noticed the 3 chassis fans included with the case don’t spin/light up.

 

They jitter once when I turn the system on then don’t move.

 

At first I thought it was the fan curve, so I adjusted accordingly. Nothing. 


Then I changed the Fan headers they were plugged into. Nothing. 
 

I even plugged them into the Corsair Commander Pro. Nothing. 
 

So I decided to plug my fans into my other pc, so it had a completely different motherboard and psu. Still nothing. 
 

I troubleshooted for a bit longer between both the PCs, when I noticed that the actual center of every chassis fan was hot to the touch. This seems bad. I thought maybe not enough power to spin?

 

The motherboard fan headers were rated at 1amp and the fans are only 0.2 so it’s not power. 
 

What am I doing wrong?

 

Aerocool Shard RGB case + 3 included 120mm fans

Tuff B550M-E Motherboard 

Ryzen 5600g

Corsair h100i elite

Asia Dual RTX2060

Corsair CX650M Bronze

2xNVME ssd

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post a pic of the fan headers?

 

(The fan connector, not the mobo connector)

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5 hours ago, tkitch said:

post a pic of the fan headers?

 

(The fan connector, not the mobo connector)

 

2629AF59-4FFE-4AF6-A342-440AE38785AC.jpeg

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...  what model fan is it?  That looks more like an RGB connector than a fan header

 

After checking, I don't think those are normal fan headers, and you need a special hub to control them, did it come with the case?

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If the fan does not when you set it at full speed it might be doa 4 pin fan connection is PWM connection normal connection

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