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New to PC.... (bought a prebuilt) - randomly shutdown.

So far i've been playing on laptop for long time. I gotten sick and tried playing on laptop with 16' screen and battery need replacement after year or so. 

I decide to buy a pre-built.

Here the spec of pc -https://imgur.com/a/jXirkYb
Temperature - https://imgur.com/a/EWVSjnJ#6xxo9rF

Here the similar product - https://www.bestbuy.com/site/ibuypower-slatemr-gaming-desktop-amd-ryzen-5-3600-16gb-memory-nvidia-rtx-2060-6gb-480gb-ssd/6480156.p?skuId=6480156

 

I did add another m.2 ssd, ethernet, mouse, keyboard with rgb, microphone, external hd (might affect power system)

PC randomly shutdown, sometime it display off but pc fan still run then turn off within a few minute, or just restart.
For some odd reason bios got reset to default. 

 

So far I resist the ram, gpu and check all the cable. Front panel led is not working.

I have microphone, external hd, switch to normal keybard and wifi. PC still shutdown.

All drive update (gpu,cpu and windows update)

 

Any help would nice, beside just refund since i've plan to build my own system in a future when gpu back to normal msrp 😞

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I am not an expert but I think the FSB:DRAM ratio should be at 1:1....that is a weird ratio out there

 

Have you overclocked the RAM?

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What temps? If it's the same case as the other one you linked that has no airflow which could cause overheating.

 

Do you know what PSU is in there?

Quote or tag me so I get notified 🙂 Also mark my post as answer if it answered your question!

 

GPU MSI Gaming X RX 5500 XT 8gbCPU Intel Core i5-10400F Motherboard ASRock B460M Pro4Memory HyperX Fury RGB 2x8gb 3200 CL16Storage Crucial MX500 500gb (Windows + some games), Crucial BX500 120gb, Seagate Barracuda Compute 2tb (storage) | PSU Corsair RM650x (2018) CPU cooler Cooler Master Hyper 212 RGB Black Edition Monitor AOC C24G2U/BKMouse Logitech G703 HeroKeyboard Drevo Seer Max (Gateron Brown) | Headset Steelseries Arctis 3 (2019)Mousepad Steelseries QCK

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4 minutes ago, Pixelfie said:

What temps? If it's the same case as the other one you linked that has no airflow which could cause overheating.

 

Do you know what PSU is in there?

same case, when i remove the front panel still shut down, PSU i think 600 (highpower - i could fully remove the psu.

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16 minutes ago, Sed Linus said:

I am not an expert but I think the FSB:DRAM ratio should be at 1:1....that is a weird ratio out there

 

Have you overclocked the RAM?

X.M.P is disable, everything in bios is default. 

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