10400F won't draw power in prebuilt

[Camarena]

Hello, 

 

I purchased a prebuilt NZXT H1 with a 10400F and a 3060, and the CPU will not draw more than 7w of power or use more than a single core at 800mhz. 

 

I am getting terrible FPS in games and the only solution I have found for this is to run a synthetic Intel XTU benchmark in the background while I am playing as this is the only way I can get the i5 to draw any power. While under synthetic load it draws roughly 65w like it should, and is running an all core turbo of 3.9ghz. Temperatures not under synthetic load remain at or close to ambient, and under full load don't reach higher than 62c.

 

I have updated BIOS, MSI drivers, Intel drivers, nVidia drivers and Windows 10 is current.

 

This is my first prebuilt and I was hoping to skip the painful process of building your own as I've done in the past but I've never ran into an issue quite like this. 

 

Also, XMP profiles are set for the RAM, it's Vulcan 2x8gb@3200mhz. Everything else in BIOS seems normal. Has anybody seen this behavior before? 

 

Thanks 

 

i5 10400F

MSI B560i Gaming Edge

SSD is a 1TB WD Blue

T-Force Vulcan Z 2x8gb @ 3200mhz

Rest is the H1 case

 

[Skiiwee29]

Have you tried clearing the BIOS/CMOS and resetting it? How about a BIOS update? Could be an old BIOS as well. 

[Camarena]

1 minute ago, Skiiwee29 said:

Have you tried clearing the BIOS/CMOS and resetting it? How about a BIOS update? Could be an old BIOS as well. 

I have cleared CMOS and the BIOS is current. I was considering doing a fresh install of Windows but don't have a flash drive large enough currently although I'm not sure it would even help 

[Skiiwee29]

Just now, Camarena said:

I have cleared CMOS and the BIOS is current. I was considering doing a fresh install of Windows but don't have a flash drive large enough currently although I'm not sure it would even help 

Whats your windows power plan set to?

[Camarena]

19 hours ago, Skiiwee29 said:

Whats your windows power plan set to?

Hello,

 

Just got home from work and set the power plan to ultimate performance. XTU is showing single core boosts up to 4ghz now!

Who knew such a simple thing would fix it!

 

Thank you so much