Maybe you got ideas how to fix this GPU bug in ASUS G513QY?

[RyzenLiquid]

I am one of the many owners of the ASUS AMD Advantage Edition laptop G513QY, there is a whole discord server community of this laptop owners that suffer from GPU related reboots issue.

 

Basically, there is a bug that so far neither ASUS or AMD could officially fix, I heard on Twitter that AMD also trying to help ASUS with the investigation of this problem. For the time being - people getting ASUS RMAs and from some of the reports online/discord, new units getting same reboots (few people reported that RMA/Warranty repair didn't fix the reboots for them). In ROG forum they (Blake from Asus) mentioned new motherboard replacement should be fixing it, but until now I didn't hear yet of someone in our community that got RMA which actually stopped the reboots. Maybe someone like this will come later? we shall see, yet, some of us believe (cant be sure, we are not ASUS engineers) it is not a motherboard replacement issue but something that could be solved via firmware/bios/software, below you will see why we thinking this way:

 

Now at the Discord community we found workaround, and we thought maybe you could help fixing it at the AMD control panel level.

 

How replicate the issue on this particular laptop model:

 

1. Run Blender GPU Render

or

2. Run a heavy game

 

Within 1-30 minutes, the dGPU (RX6800M) would go sleep and laptop crash and reboots.

It --seems-- as the system not properly transitioning the GPU tasks from dGPU to iGPU which causes this crash and reboot. Maybe something power management/smartshift related in the process when

dGPU going sleep and iGPU should be taking over.

 

Workaround we found:

 

1. Run GPU-Z in background and keep it running while and after gaming/render, will keep RX6800M awake and avoid reboots.

2. Installing ASUS GPU Tweaker 3, will keep RX6800M Awake and wont reboot.

 

Problems:

 

1. GPU-Z as long as running, will keep rx6800m awake 24x7 which reduces battery life.

2. ASUS GPU Tweaker 3 will keep rx6800m awake 24x7 which reduces battery life.

 

Solutions:

 

If we dont use ASUS GPU Tweaker 3 and instead sticking to GPU-Z we close GPU-Z whenever we need long battery life (lets say working outside) and keep it ON when we plugged to AC. Alternatively, if we want game while on battery and don't want a reboot to occur, we can keep GPU-Z open.

 

Now that you understand the problem, if you could work-out a solution within the driver/control panel/maybe some little tool in task-bar with that we could press on/off, to make a solution more reliable and easy for everyone, would be interesting.

 

We got a great community that would beta test this for you/with you, discord: https://discord.gg/NwWySb43

with many owners of this laptop from worldwide, you can join and chat to them directly.

 

Here is a forum thread where users talking about this issue:

https://rog.asus.com/forum/showthread.php?125665-Rog-strix-g15-g513qy-random-reboot-problem/page9#post848575

 

I will truly appreciate your feedback, we hope for the best from you soon!

[Mercyfon]

The ASUS GPU Tweak III worked for me, no issues so far.

[RyzenLiquid]

5 minutes ago, Mercyfon said:

The ASUS GPU Tweak III worked for me, no issues so far.

How much on-battery impact while using GPU Tweaker 3?

[RyzenLiquid]

 

To remind the issue, dGPU (RX6800M), has at least two main states:

1. Idle (active, but no load) which consumes around 6W and reduces laptop battery life by around 40%
2. Low Power State which as we understand allows iGPU to take the tasks while dGPU sleeping and does not consume power, allows full battery life.

 

Problem:
There is some bug, where dGPU going into LPS/Sleeping mode, it does it incorrectly which causes a hang and self reboot of laptop. We CAN use applications like GPU-Z that keep dGPU awake but, this means, even when there is 0 load on dGPU (Idle), it still consumes 6W and cuts 40% approx of battery life.

 

Mission:
Fix so dGPU can go properly into LPS/sleeping state without cause a hang/self reboot of laptop.

 

NEW-WORKAROUND by Josh from Discord Community:
" My final version of this hack fix, so that you dont need Disable ULPS or GPU Tweak or GPUZ. This app will keep the gpu alive when AC Power is plugged in. When AC Power is not plugged in, it will stop keeping gpu alive to allow gpu to go to power saving mode. The opposite happens with ac power plugged in. Its resource usage is very low, less than 5 MB RAM, and barely any cpu/gpu usage. You can add this to task scheduler to run on startup. WARNING: Side effect is the laptop will never successfully sleep on AC Power NO SUPPORT PROVIDED. Use at your own risk -- Download this tool: https://t.me/AMDadvantage/61 mirror: https://mega.nz/file/PtFADDiQ#Bb-nrC3h55u5X-aj8XZ6KNoP6Q1qrC8XDz38yVl7jKI "

Could this help you maybe fix the issue within the driver/control panel itself?

** Josh released updated version that fixes potential memory leak:
https://mega.nz/file/D19wVJTS#NHEkR2IJlQSkUPu6U75Swp8TsetM5p2qaK0Zqw5Vozs

For further updates please join the Discord where Josh sharing it https://discord.gg/NwWySb43 as I can't keep and edit here for each update he shares**

 

More Sources:

 

https://www.techpowerup.com/forums/threads/developers-maybe-you-can-help-fixing-this-gpu-bug-on-amd-advantage-edition-laptops-g513qy.289396/#post-4656575

 

https://rog.asus.com/forum/showthread.php?125665-Rog-strix-g15-g513qy-random-reboot-problem/page10

 

Discord Server with users reporting this problem:
https://discord.gg/NwWySb43

 

[RyzenLiquid]

So it looks more and more as possible drivers issue from AMD/ASUS ..... PCI BUS/dGPU Drivers in the way it handles the dGPU going to low power mode, and there it fails and hangs.

[crownkrebs]

when ever i play a demanding game like msfs 2020 sometimes it powers off completely when i open the game or   i get 10 fps on medium settings and the gpu usage is 120 to 30 % same for the cpu any idea on how to fix it same problem with Minecraft "

" that ios a video of someone playing msfs 2020 on the same laptop