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Why You Shouldnt Get The Samsung Galaxy Z Fold 3

Hi All, Just advising if anyone is thinking of getting the new Samsung Galaxy Z Fold 3, don't. I have been daily driving it for a few weeks and its been perfect until it appeared to have a purple line occur to it. After calling the support team they advised me to remove the screen protector and fold it in and out. After doing so the screen broke entirety - the caller didn't give me a reference to quote and hung up after informing him of what happened after his instructions.
Sent it in for repair and its classed a physical damage even through all the damage is under the screen and and there is no damage to the phone physically and rather I was advised the hinge pinched on the screen and broke it completely. After returning they cant repair it unless I pay $99 for an already $2500 phone even though the issue was advised to be the hinge and not the screen itself. Unacceptable service and a poorly supported product that honestly shouldn't have been shipped to the markets due to this fault (Or at least my specific production model). I have seen multiple reports of this happening with other users and Samsung has also offered them the "Winners Package" for a $99 repair, which as advised from my service technician from Samsung, would just delay this from occurring again, Good job

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First Post but I thought I would reach out and give my feedback on this device and the terrible service I have been getting in regards to this fault. HMU if you want more info. I have moved back to my old Pixel which is still performing perfectly.

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6 minutes ago, ParagonHacker said:

After calling the support team they advised me to remove the screen protector and fold it in and out.

Afaik, you really shouldn't remove that screen protector like, at all?

 

6 minutes ago, ParagonHacker said:

the caller didn't give me a reference to quote and hung up after informing him of what happened after his instructions.

Oof, someone fucked up that hard and decided to run away.

Humor me, as you should do.

 

Daily drivers, below.

 

Diccbudd PC

Intel Xeon E3-1225 v2 3.2 GHz 4C/4T CPU || ASRock B75M Motherboard || Team Group 2x4 GB DDR3 1600 MHz RAM || 480 GB Pioneer APS-SL3 SATA SSD // 1 TB Seagate 2.5" HDD || be quiet! System Power 9 500W PSU || Cooler Master T20 CPU Cooler || Samsung S19D300 + LG L177WSB Monitors || Fantech X6 Knight Mouse || VortexSeries VX7 Pro Keyboard

 

Acer Aspire 4253, runs as NAS 24/7

AMD E-350 1.6 GHz 2C/2T CPU || 3 GB DDR3 1066 MHz RAM || 1 TB HDD for whole family movie pleasure

 

Xiaomi Redmi Note 8

4GB RAM, 64GB Internal Storage  || 64GB SanDisk Ultra (80MB/s Read) External Storage || Resurrection Remix Custom ROM

 

Audio

Some random 2.1 home-theater speakers with old computer speaker amplifier. It sounds good af tho. || dbE DJ100 Headphone || Rock Space Obsidian Earphone || JCALLY JM6 CX31933 DAC

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1 minute ago, TukangUsapEmenq said:

Afaik, you really shouldn't remove that screen protector like, at all?

 

Oof, someone fucked up that hard and decided to run away.

Exactly, and all of a sudden they couldn't pull a recording. not to mention Ive been told you cant repair the screen then all of a sudden the rep of my case said its verry easy. too many different stories and Im not a fan of the service. big offt

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