Windows Defender scan stuck at 0%. Please help me

[Kyle Bacchieri]

Hello,

I've been trying to perform a defender full scan but it gets stuck at 0%. It reads ''full scan in progress. Estimated remaining time 00:00:00. 0 files verified.'' but the scan doesn't continue past 0%. Windows update from the start menu says my system is up to date. I've tried downloading the latest definitions, the 'mpam-fe' file from the Microsoft website, but the file doesn't work when I run it as administrator. My drivers are also updated and the scans were working before, I've update my system using the windows update from the configurations menu recently but I'm not sure that's the problem. My PC is working fine overall, this is the only issue.

 

My system is:

Windows 10 Pro X64

Ryzen 5 3600 CPU

16Gb Ram

Nvidia GTX 1660 Super

Windows is on a 120Gb SSD. I also have a second 111Gb empty one and a 1Tb HD.

 

Any help to solve the issue would be very much appreciated.

Thank you guys for your attention, Kyle.

[Mark Kaine]

Turn off computer.

Then turn off your modem or router.

Wait 5 minutes. Turn modem back on, then turn computer back on. 

 

 

[Kyle Bacchieri]

I've tried it but still got the same issue. Someone suggested using a command prompt line, this one 'Get-AppxPackage *Microsoft. Windows. SecHealthUI* | Reset-AppxPackage', but I'm not too experienced with command prompt. Not sure what this line does.

[Kyle Bacchieri]

I've also tried restoring default definitions through the control panel but that didn't fix it either.

[Kyle Bacchieri]

Update: solved it. Updating windows through the media creation tool solved the issue.

[Mark Kaine]

5 hours ago, Kyle Bacchieri said:

Update: solved it. Updating windows through the media creation tool solved the issue.

ah, interesting... glad you fixed it.