Entire Pc Hard Restaring when playing specific games

[Scarecrow55512]

Hi all,

would very much like some help just recently upgraded my pc and basically replaced the whole pc except for storage drives 

 

Issue: So when I play specific games my pc hard restarts with an error in the event viewer 

Source: Kernel-Power 

Event ID: 41 

Level: Critical  

Task Category (63) 

 

when the pc restarts sometimes steam will think Insurgency has been uninstalled and i need to reinstall but it finds existing files

The pc is completely fine in stress tests and other games. 

 

 

Windows 10 64 bit

Specs:  
CPU: AMD Ryzen 9 5900x 
GPU: ASUS GeForce RTX 3080 TUF Gaming OC V2 10GB Video Card - LHR Version 
RAM : Kingston HyperX Fury 32GB (2x 16GB) DDR4 3600MHz Memory 
PSU: Corsair RM850x 850W 80 Plus V2 Gold Fully Modular ATX Power Supply 
Motherboard: ASUS ROG Strix B550-F Gaming AMD AM4 

Storage : Sabrent Rocket Q 1TB NVMe PCIe M.2 2280 (Boot drive) 

Plus a few other drives  

 

Currently the issue happens when I try to play the following games 

Insurgency: sandstorm 

Rust 

Escape from tarkov 

 

 

 

Steps I have taken so far: 

I have reinstalled all drivers  

clearing the motherboard cmos

Reinstalled windows using the keep files option then reinstalled the drivers 

Underclocked the 3080  

Replaced the 3080 with a 1070  

  

Any help would be much appreciated  

[DontBeSillyWrapYourWilly]

14 minutes ago, Scarecrow55512 said:

Hi all,

would very much like some help just recently upgraded my pc and basically replaced the whole pc except for storage drives 

 

Issue: So when I play specific games my pc hard restarts with an error in the event viewer 

Source: Kernel-Power 

Event ID: 41 

Level: Critical  

Task Category (63) 

 

when the pc restarts sometimes steam will think Insurgency has been uninstalled and i need to reinstall but it finds existing files

The pc is completely fine in stress tests and other games. 

 

 

Windows 10 64 bit

Specs:  
CPU: AMD Ryzen 9 5900x 
GPU: ASUS GeForce RTX 3080 TUF Gaming OC V2 10GB Video Card - LHR Version 
RAM : Kingston HyperX Fury 32GB (2x 16GB) DDR4 3600MHz Memory 
PSU: Corsair RM850x 850W 80 Plus V2 Gold Fully Modular ATX Power Supply 
Motherboard: ASUS ROG Strix B550-F Gaming AMD AM4 

Storage : Sabrent Rocket Q 1TB NVMe PCIe M.2 2280 (Boot drive) 

Plus a few other drives  

 

Currently the issue happens when I try to play the following games 

Insurgency: sandstorm 

Rust 

Escape from tarkov 

 

 

 

Steps I have taken so far: 

I have reinstalled all drivers  

clearing the motherboard cmos

Reinstalled windows using the keep files option then reinstalled the drivers 

Underclocked the 3080  

Replaced the 3080 with a 1070  

  

Any help would be much appreciated  

It might sound stupid but it could possibly be caused by one of your peripherals. Do you have another mouse ,keyboard , headphones/speakers you could swap ?

[Scarecrow55512]

1 hour ago, DontBeSillyWrapYourWilly said:

It might sound stupid but it could possibly be caused by one of your peripherals. Do you have another mouse ,keyboard , headphones/speakers you could swap ?

will give it a go thanks i just looked at my device man and saw this could this be causing it?

[DontBeSillyWrapYourWilly]

29 minutes ago, Scarecrow55512 said:

will give it a go thanks i just looked at my device man and saw this could this be causing it?

List seems pretty long to me, but honestly i cant say.

 

It's just that i've seen a case there one of peripherals cause system to behave similar to yours . WHY noone figured out but after ditching one of the perhps it stopped. 

 

But it's a long shot.

[Scarecrow55512]

22 minutes ago, DontBeSillyWrapYourWilly said:

List seems pretty long to me, but honestly i cant say.

 

It's just that i've seen a case there one of peripherals cause system to behave similar to yours . WHY noone figured out but after ditching one of the perhps it stopped. 

 

But it's a long shot.

dam no luck unplugged every device put in a new keyboard and mouse still no luck

[DontBeSillyWrapYourWilly]

26 minutes ago, Scarecrow55512 said:

dam no luck unplugged every device put in a new keyboard and mouse still no luck

Yeah... it was not a likely fix.

 

If you are confident that your method of reinstalling windows was correct one ( personally i  would just go for a complete reinstall, wiping drive clean , you can store files somewhere else for safe keeping ) then it must be hardware.

 

And if it is hardware my first suspicion would go to MOBO . Could be anything really  though so if you have a way to swap a component or two i would firstly try something easier like GPU or PSU.

 

Ah , by the way , did you try to update your BIOS ?

[Allan B]

2 hours ago, Scarecrow55512 said:

Hi all,

would very much like some help just recently upgraded my pc and basically replaced the whole pc except for storage drives 

 

Issue: So when I play specific games my pc hard restarts with an error in the event viewer 

Source: Kernel-Power 

Event ID: 41 

Level: Critical  

Task Category (63) 

 

when the pc restarts sometimes steam will think Insurgency has been uninstalled and i need to reinstall but it finds existing files

The pc is completely fine in stress tests and other games. 

 

 

Windows 10 64 bit

Specs:  
CPU: AMD Ryzen 9 5900x 
GPU: ASUS GeForce RTX 3080 TUF Gaming OC V2 10GB Video Card - LHR Version 
RAM : Kingston HyperX Fury 32GB (2x 16GB) DDR4 3600MHz Memory 
PSU: Corsair RM850x 850W 80 Plus V2 Gold Fully Modular ATX Power Supply 
Motherboard: ASUS ROG Strix B550-F Gaming AMD AM4 

Storage : Sabrent Rocket Q 1TB NVMe PCIe M.2 2280 (Boot drive) 

Plus a few other drives  

 

Currently the issue happens when I try to play the following games 

Insurgency: sandstorm 

Rust 

Escape from tarkov 

 

 

 

Steps I have taken so far: 

I have reinstalled all drivers  

clearing the motherboard cmos

Reinstalled windows using the keep files option then reinstalled the drivers 

Underclocked the 3080  

Replaced the 3080 with a 1070  

  

Any help would be much appreciated  

When you tried the 1070 did it do the same thing in only the same games?

There were some known issues with the 500 series Motherboards and random problems are you running the latest BIOS for the motherboard?

 

 

[Wratho]

Hello, Did you completely Formatted C drive when you upgraded your CPU, using flash drive?
Did you tried to run benchmark and try, as it seems it crashes when its under load

PS: The Asus ROG STRIX B550-F GAMING ATX AM4 Motherboard supports the AMD Ryzen 9 5900X 3.7 GHz 12-Core Processor with BIOS version 1004. If the motherboard is using an older BIOS version, upgrading the BIOS will be necessary to support the CPU. Install CPU-Z to check current bios version.

[Scarecrow55512]

so turns out that my motherboard the Asus ROG STRIX B550-F GAMING has 2 different versions the standard and wifi i installed the wifi drivers and bios when i only had the standard version this looks like installing the correct drivers helps as it has fixed all issues i was having, thanks everyone that had sugestions