Computer locks us, but able to move mouse.

[Magsgt]

I just put together a new PC, and am experiencing issues. It ran fine for about a week and a half and then all of the sudden I am experiencing freezing. Everything stops working i can move my mouse around just fine even close some most programs. However interacting with any programs or clicking anything else does nothing. Last time it happened I had task manager up and it looked like my GPU spiked to 100% usage before freezing. I have a 2080 Super (nothing overclocked) and temps seem to get up to mid to high 70c. Is this a software issue or a mobo issue? I haven't been able to find anyone with my exact problem.  All my drivers are up to date and have recently performed a fresh install of windows 10. Thanks.

 

SPECS

CPU: I5-11600K

GPU: MSI VENTUS RTX 2080 SUPER

RAM: (2) TEAMGROUP-UD4-3600 16GB 

MOBO: MPG Z490 GAMING EDGE WIFI

PSU: NZXT C750

OS: Windows 10 Home 10.0.19042 Build 19042
BIOS: American Megatrends 1.7

DRIVES: Samsung 980 1tb ssd boot

Toshiba 2tb hard drive

Seagate barracuda 3tb hard drive

 

[mr fobs]

It could be a driver issue, I would try updating all your driver related to your motherboard, usually your Manufacturer has them on the website. If not, A BIOS update may be in order

[Magsgt]

Just now, mr fobs said:

It could be a driver issue, I would try updating all your driver related to your motherboard, usually your Manufacturer has them on the website. If not, A BIOS update may be in order

Unfortunately I have already tried that, contacted MSI and have updated all my drivers and my BIOS. 

[mr fobs]

It could be related to windows, or maybe a program that was installed. If you're will you could do a Windows reset or clean installation using the built in Windows reset or the Media Creation tool

[Magsgt]

Just now, mr fobs said:

It could be related to windows, or maybe a program that was installed. If you're will you could do a Windows reset or clean installation using the built in Windows reset or the Media Creation tool

lol once again I have done that I'm sorry I should have put that in my post. I have performed a clean install which seemed to work for about a day then it started again

[mr fobs]

1 minute ago, Magsgt said:

lol once again I have done that I'm sorry I should have put that in my post. I have performed a clean install which seemed to work for about a day then it started again

Have you tried another mouse?

[Middcore]

What's your OS storage?

[Magsgt]

Just now, mr fobs said:

Have you tried another mouse?

I did at first, but that's not it either. the mouse moves around no problem its the only thing that seems to work, but everything else freezes. like if I am watching a video it'll stop, task manager freezes. So its definitely not a mouse issue. 

[Magsgt]

Just now, Middcore said:

What's your OS storage?

Like the drive? its a Samsung 980 1tb M.2

[mr fobs]

5 minutes ago, Magsgt said:

lol once again I have done that I'm sorry I should have put that in my post. I have performed a clean install which seemed to work for about a day then it started again

When you did the Windows reset did you use the built in feature, or use the media creation tool on a flash drive and boot to it?

[Magsgt]

Just now, mr fobs said:

When you did the Windows reset did you use the built in feature, or use the media creation tool on a flash drive and boot to it?

I used the in built feature

[mr fobs]

Just now, Magsgt said:

I used the in built feature

It might we worth making a media creation tool boot drive then booting to it and doing a custom install of what Windows version you have, deleting all the partitions that it lists and installing Windows again. Just make sure your Windows license is either linked with your Microsoft account, a digital license, or you have the code for it!

I only recently started recommending this because I had a keyboard issue where a laptop keyboard would recognize every third keystroke and the Windows Reset didn't fix it, but Media creation tool did.

[mr fobs]

Click Here to go to the download page, click download tool now. If you have an 8Gb or larger drive it can turn the whole thing into a boot drive. It will delete anything on the drive.

[Magsgt]

1 minute ago, mr fobs said:

It might we worth making a media creation tool boot drive then booting to it and doing a custom install of what Windows version you have, deleting all the partitions that it lists and installing Windows again. Just make sure your Windows license is either linked with your Microsoft account, a digital license, or you have the code for it!

I only recently started recommending this because I had a keyboard issue where a laptop keyboard would recognize every third keystroke and the Windows Reset didn't fix it, but Media creation tool did.

ok thanks I will try that

[Magsgt]

2 hours ago, mr fobs said:

Click Here to go to the download page, click download tool now. If you have an 8Gb or larger drive it can turn the whole thing into a boot drive. It will delete anything on the drive.

Unfortunately that didn't work.

[mr fobs]

13 hours ago, Magsgt said:

Unfortunately that didn't work.

Darn.. You could try operating on one stick of RAM at a time to see if one of your RAM sticks is going bad

[Mark Kaine]

13 hours ago, Magsgt said:

Unfortunately that didn't work.

What didnt work, the install or it didnt fix it?

 

How often does it crash per day?

 

Have you done a malware scan?

i recommend Malwarebytes, do a full scan of every drive ,also rooktkit scan.

 

[StDragon]

You never stated what HDD or SSD you're using for the OS. The symptoms of a PC locking up with the exception of the mouse cursor typically relates with OS unable to write-back to the OS due to storage device failure.

 

Check the Windows Event logs (System) for Event ID 7; "bad block".

 

If you see a one or more of those events logged prior to the system locking up, you can be assured it's a storage related issue. If it's an SSD, it could be the controller itself (not the NAND flash) that's hard-locking too, in which case don't expect any preceding events to be logged.

 

Either way, you should run a SMART diagnostic on the drive. Be sure to find the specific utility for your vendor. If it's Seagate, use the Seatools. If Samsung SSD, use the Magician utility. Etc.

[Middcore]

1 hour ago, StDragon said:

You never stated what HDD or SSD you're using for the OS. The symptoms of a PC locking up with the exception of the mouse cursor typically relates with OS unable to write-back to the OS due to storage device failure.

 

 

Actually OP did say the OS was on a Samsung 980 SSD. The symptoms described also made me suspect a storage device problem. 

[StDragon]

22 minutes ago, Middcore said:

 

Actually OP did say the OS was on a Samsung 980 SSD. The symptoms described also made me suspect a storage device problem. 

A 980 is newer too. This would be surprising if it's failing. I suspected because it wasn't listed in the OP original post that perhaps it was a used or second-hand drive.

[Magsgt]

On 6/18/2021 at 7:04 AM, Mark Kaine said:

What didnt work, the install or it didnt fix it?

 

How often does it crash per day?

 

Have you done a malware scan?

i recommend Malwarebytes, do a full scan of every drive ,also rooktkit scan.

 

Sorry for the delay after the fresh install I still receive freezing it's weird. It'll go hours without freezing but once it does, if I reset, it will crash within 5 minutes. All the hardware is brand new almost nothing installed but I will do a scan

[Magsgt]

On 6/18/2021 at 9:56 AM, StDragon said:

A 980 is newer too. This would be surprising if it's failing. I suspected because it wasn't listed in the OP original post that perhaps it was a used or second-hand drive.

This is a brand new drive all parts are.

[Mark Kaine]

so ok, do a scan… cant hurt, but its probably not it…

 

This just screams motherboard to me still… did you update to latest bios/ chipset drivers?

 

if not, do it.

if yes, return the motherboard, get a different model. cant really recommend any, dont have a lot of experience with them, but after seeing how msi handles bios updates, definitely not msi… 

[Magsgt]

2 hours ago, Mark Kaine said:

so ok, do a scan… cant hurt, but its probably not it…

 

This just screams motherboard to me still… did you update to latest bios/ chipset drivers?

 

if not, do it.

if yes, return the motherboard, get a different model. cant really recommend any, dont have a lot of experience with them, but after seeing how msi handles bios updates, definitely not msi… 

Yeah so I got a new mobo in and same issue tried swapping ram same issue took out graphics card same issue. Changed psu same issue so the last two things are cpu and ssd. Will install on another drive and see.

[Magsgt]

Not a problem with the ssd.