Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

Mysterious semi-random crashes while streaming video

Go to solution Solved by Mark Kaine,

I mean I already knew its a MSI board before clicking…

 

So thats my number one suspect. (due to self experience)

 

However:

1 hour ago, Alzo said:

NZXT Kraken x52

This is the second suspect , so deinstall *any* NZXT software and see if that fixes it (cheaper than to buy a new mobo lol)

 

I have been having strange crashing issues for a while now whilst streaming videos. I watch a lot of Twitch/YouTube and during the course of watching videos on these sites my computer will partially lock up occasionally. I can move the mouse and click on things such as the exit button for my web browser, the window will close however the application stays open in the system tray. Similar activity is observed when trying to click the restart button, visually it looks like I have clicked on it but no restart will happen. During these episodes my Corsair LL120 fans will go back to their original white setting and my custom colours are removed. These episodes will happen most days and usually 2-3 times a day. My computer only ever locks up like this when watching videos, playing games it is absolutely fine and generally browsing the web withouth looking at videos is no problem.

 

The only way to deal with this is to manually restart, I usually do this by holding down the power button.

 

Things I have tried so far that haven't worked:

  • BIOS update
  • Fresh install of windows
  • RAM tests (windowsn in-built ram tester and memtest)
  • different web browsers (i've tried chrome, firefox, Opera)
  • Driver updates
  • trying 1 ram stick instead of two in both combinations
  • Running windows in safe mode

System specs:

CPU: Ryzen 3600x @ Stock

Motherboard: MSI MAG X570 Unify

GPU: Gigabyte Aorus RTX 2080 Super

RAM: 16GB Corsair Vengeance RGB Pro @ 3600mhz CL18

Hard drive: Corsair MP600 M.2

Cooler: NZXT Kraken x52

PSU: Seasonic Prime GX 750w

OS: Windows 10

 

Any help would be much apprecaited as I am all out of ideas. Apologies if there is any information missing!

Link to post
Share on other sites

You already tried plenty,

Now I'd check all connectors, reseat gpu,

Link to post
Share on other sites
Posted (edited)

I mean I already knew its a MSI board before clicking…

 

So thats my number one suspect. (due to self experience)

 

However:

1 hour ago, Alzo said:

NZXT Kraken x52

This is the second suspect , so deinstall *any* NZXT software and see if that fixes it (cheaper than to buy a new mobo lol)

 

Edited by Mark Kaine

✪Ryzen 3600✪RTX3070✪B350✪

✪Trident Z 3600 16-16-16-36✪

✪Noctua U12S Chromax✪

 

 

Link to post
Share on other sites
On 6/14/2021 at 1:24 PM, Mark Kaine said:

I mean I already knew its a MSI board before clicking…

 

So thats my number one suspect. (due to self experience)

 

However:

This is the second suspect , so deinstall *any* NZXT software and see if that fixes it (cheaper than to buy a new mobo lol)

 

Thanks for the suggestions. I've uninstalled CAM and so far no crashes although sometimes I could go for a few days without a crash so I'll keep running withough it and see what happens and update this thread with my findings.

 

Some searching on this forum showed a guy with the exact same problem/symptoms as me and he uninstalled CAM and it worked so it seems likely that's the problem.

Link to post
Share on other sites
  • 2 weeks later...

Having deleted NZXT CAM I have not expperienced a crash since and it's been well over a week.

 

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×