crash Mysterious semi-random crashes while streaming video

Alzo · June 14, 2021

I have been having strange crashing issues for a while now whilst streaming videos. I watch a lot of Twitch/YouTube and during the course of watching videos on these sites my computer will partially lock up occasionally. I can move the mouse and click on things such as the exit button for my web browser, the window will close however the application stays open in the system tray. Similar activity is observed when trying to click the restart button, visually it looks like I have clicked on it but no restart will happen. During these episodes my Corsair LL120 fans will go back to their original white setting and my custom colours are removed. These episodes will happen most days and usually 2-3 times a day. My computer only ever locks up like this when watching videos, playing games it is absolutely fine and generally browsing the web withouth looking at videos is no problem.

The only way to deal with this is to manually restart, I usually do this by holding down the power button.

Things I have tried so far that haven't worked:

BIOS update
Fresh install of windows
RAM tests (windowsn in-built ram tester and memtest)
different web browsers (i've tried chrome, firefox, Opera)
Driver updates
trying 1 ram stick instead of two in both combinations
Running windows in safe mode

System specs:

CPU: Ryzen 3600x @ Stock

Motherboard: MSI MAG X570 Unify

GPU: Gigabyte Aorus RTX 2080 Super

RAM: 16GB Corsair Vengeance RGB Pro @ 3600mhz CL18

Hard drive: Corsair MP600 M.2

Cooler: NZXT Kraken x52

PSU: Seasonic Prime GX 750w

OS: Windows 10

Any help would be much apprecaited as I am all out of ideas. Apologies if there is any information missing!

leclod · June 14, 2021

You already tried plenty,

Now I'd check all connectors, reseat gpu,

Mark Kaine · June 14, 2021

I mean I already knew its a MSI board before clicking…

So thats my number one suspect. (due to self experience)

However:

1 hour ago, Alzo said:

NZXT Kraken x52

This is the second suspect , so deinstall *any* NZXT software and see if that fixes it (cheaper than to buy a new mobo lol)

Edited June 14, 2021 by Mark Kaine

Alzo · June 15, 2021

On 6/14/2021 at 1:24 PM, Mark Kaine said:

I mean I already knew its a MSI board before clicking…

So thats my number one suspect. (due to self experience)

However:

This is the second suspect , so deinstall *any* NZXT software and see if that fixes it (cheaper than to buy a new mobo lol)

Thanks for the suggestions. I've uninstalled CAM and so far no crashes although sometimes I could go for a few days without a crash so I'll keep running withough it and see what happens and update this thread with my findings.

Some searching on this forum showed a guy with the exact same problem/symptoms as me and he uninstalled CAM and it worked so it seems likely that's the problem.