I bought a 5800x from best buy and I got scammed

[Disastrous_win]

Hello yesterday I decided to order a 5800x and I wanted to get it faster so I decided to pick it up in store. This is my first computer build and I don’t really know how the back of the cpu usually looks like the box looked normal and unopened  but I tried to put it in a socket but it wouldn’t fit I posted a submission on r/AMDHelp and someone told me I should post it on the form so I specifically made a account for it. I will most likely return to Best Buy and explain the situation to them and hope I get a replacement part. I have a x570 asus rog motherboard so it should take a 5000 series chip and I also updated the bios for it a while ago. I hope no one else falls for a scam like this.

[SavageNeo]

4 minutes ago, Disastrous_win said:

I hope no one else falls for a scam like this.

its not a scam. look at the manual. the cpu only fits the certain way. + you have to open the latch too. 

[Naijin]

4 minutes ago, SavageNeo said:

its not a scam. look at the manual. the cpu only fits the certain way. + you have to open the latch too. 

It's an AM3/AM3+ pinout looking at that video. 

 

9 minutes ago, Disastrous_win said:

Hello yesterday I decided to order a 5800x and I wanted to get it faster so I decided to pick it up in store. This is my first computer build and I don’t really know how the back of the cpu usually looks like the box looked normal and unopened  but I tried to put it in a socket but it wouldn’t fit I posted a submission on r/AMDHelp and someone told me I should post it on the form so I specifically made a account for it. I will most likely return to Best Buy and explain the situation to them and hope I get a replacement part. I have a x570 asus rog motherboard so it should take a 5000 series chip and I also updated the bios for it a while ago. I hope no one else falls for a scam like this.

IMG_0430.MOV 9.32 MB · 2 downloads

Linus literally just did a video on that. Just write BestBuy and get your money back.

 

[Levent]

5 minutes ago, SavageNeo said:

its not a scam. look at the manual. the cpu only fits the certain way. + you have to open the latch too. 

That is a AM3 cpu lol. OP did get scammed.

[DoctorNick]

13 minutes ago, Disastrous_win said:

Hello yesterday I decided to order a 5800x and I wanted to get it faster so I decided to pick it up in store. This is my first computer build and I don’t really know how the back of the cpu usually looks like the box looked normal and unopened  but I tried to put it in a socket but it wouldn’t fit I posted a submission on r/AMDHelp and someone told me I should post it on the form so I specifically made a account for it. I will most likely return to Best Buy and explain the situation to them and hope I get a replacement part. I have a x570 asus rog motherboard so it should take a 5000 series chip and I also updated the bios for it a while ago. I hope no one else falls for a scam like this.

IMG_0430.MOV 9.32 MB · 4 downloads

Return. Best buy got scammed

[SavageNeo]

3 minutes ago, Naijin said:

It's an AM3/AM3+ pinout looking at that video. 

well i cant see the actual video because i am using a work pc and dont want to spend an euro to it. also why post it as MOV in the first place?

 

[Levent]

Just now, SavageNeo said:

well i cant see the actual video because i am using a work pc and dont want to spend an euro to it. also why post it as MOV in the first place?

 

Apple devices record in .mov. They always have.

[SavageNeo]

Just now, Levent said:

Apple devices record in .mov. They always have.

that is... well seems odd? IDK. anyway im not hear to spend money to watch videos. Good thing that you watched i i guess.

[Disastrous_win]

13 minutes ago, SavageNeo said:

its not a scam. look at the manual. the cpu only fits the certain way. + you have to open the latch too. 

If that was the problem I wouldn’t be here rn

[Spotty]

Did you buy it online from Best Buys website or in person at a store?

[Disastrous_win]

I bought it online and picked it up at the store

[Disastrous_win]

13 minutes ago, Spotty said:

Did you buy it online from Best Buys website or in person at a store?

I bought it online and picked it up at the store.
I didn’t mean to copy it twice I’m new to the form

[Zmimgo]

Just now, Disastrous_win said:

I bought it online and picked it up at the store.
I didn’t mean to copy it twice I’m new to the form

Just go back to the store and tell them exactly what happend.

[jaslion]

Go back tell them what happened and get a refund. It's a scam that has slowly been ramping up in frequency.

[Disastrous_win]

2 minutes ago, Zongohihello said:

Just go back to the store and tell them exactly what happend.

I will  go to another Best Buy and see if I could get it replaced cause the one I went to only had one and I have multiple Best Buy’s with 5800x in stock 

[flashiling]

5 minutes ago, Disastrous_win said:

I will  go to another Best Buy and see if I could get it replaced cause the one I went to only had one and I have multiple Best Buy’s with 5800x in stock 

i would suggest you go to the one you bought it at.

since i'm not sure if the other store will allow you to return a product bought in a different store.

[Disastrous_win]

6 minutes ago, flashiling said:

i would suggest you go to the one you bought it at.

since i'm not sure if the other store will allow you to return a product bought in a different store.

It’s Best Buy, as long as I have a proof of purchase that it’s from another Best Buy  store they can take it

[jaslion]

1 hour ago, Disastrous_win said:

I will  go to another Best Buy and see if I could get it replaced cause the one I went to only had one and I have multiple Best Buy’s with 5800x in stock 

Go to the one you bought it at. They'll at worst give you in store credit. Going to a different one is a big suspicious.

[jwwagner25]

1 hour ago, Disastrous_win said:

It’s Best Buy, as long as I have a proof of purchase that it’s from another Best Buy  store they can take it

yep as the person said, it will look suspicious. Still if you are persistent yet nice, and don't look like a criminal, you should technically be fine to go wherever another one is in stock. best of luck

[Disastrous_win]

7 hours ago, Disastrous_win said:

 I will most likely return to Best Buy and explain the situation to them and hope I get a replacement part. 

Well less then a day later I went to a bestbuy that had two 5800x’s in stock and I wanted to trade my old one in but turns out that the one that i opened in front of him was also a fake! I opened another one and it was the same situation both boxes were never tampered with at all I don’t know how this situation would happen, where a new box was tampered with without it being opened a Best Buy but i feel like something is going on behind the scenes

[Mister Woof]

Unrelated but I returned a faulty EVGA CLC to Best Buy and the associate told me they couldn't refund me because the serial numbers didn't match. I felt so mortified because now I felt they thought I was trying to scam them. I ended up calling EVGA and they told me "hey there's 2 serial numbers on there, one from Asetek and one from us" Went back in, showed them the correct serial and explained there's 2 different ones because EVGA doesn't make the radiator, and got the refund.

But it sure as hell felt bad being softly accused of trying to scam them.

[jaslion]

12 minutes ago, Disastrous_win said:

Well less then a day later I went to a bestbuy that had two 5800x’s in stock and I wanted to trade my old one in but turns out that the one that i opened in front of him was also a fake! I opened another one and it was the same situation both boxes were never tampered with at all I don’t know how this situation would happen, where a new box was tampered with without it being opened a Best Buy but i feel like something is going on behind the scenes

It doesn't take much to remove a sticker. This is a scam that has been around for forever but seems to finally start coming into the public light due to the scammers overdoing it and a big personality finally picking up on it.

[decolon]

Damn best buy needs to get their shit together

[MadAnt250]

8 hours ago, Disastrous_win said:

Well less then a day later I went to a bestbuy that had two 5800x’s in stock and I wanted to trade my old one in but turns out that the one that i opened in front of him was also a fake! I opened another one and it was the same situation both boxes were never tampered with at all I don’t know how this situation would happen, where a new box was tampered with without it being opened a Best Buy but i feel like something is going on behind the scenes

Most likely those were also returns that were not checked, or it could be someone from the warehouse/store swapping the products. The seal or sticker on these boxes can be easily removed with damaging the packaging, then once the item inside has been swapped the old sticker is put back or a new one is put there instead.

 

How? And how to kinda fix it? (Maybe)

One way to remove a label without leaving any marks is to warm it up with a heat gun, this will soften the glue and make it easy to peel of.

So what should be checked is if the label changes to the color black when warmed up with a heat gun, because if it does not, then this is a problem and might make the label reusable, which is bad. So using labels that change color would be one way of preventing someone from swapping the items inside and returning it (unless they have new labels to put on the box).

 

There is another way to kinda maybe fix these problems, and that is to use a wax seal with a special set of stamps.

 

 

 

[Disastrous_win]

I managed to return it with no problem and I got a refund, I picked up a 5900x from micro center instead