rtx3080 Is my Evga RTX3080 Ultra ftw3 DOA?

[khrm355]

Hello everyone, I have bought a new prebuilt computer from Newegg.

 

The model is an ABS Gladiator gaming PC (ALI502)

 

Specs are:

Gigabyte Auros Z590 Elite AX (Updated to latest bios)

2x8 Gskill Tridenz 3200mhz ram

Intel i7 10700k

Evga 750ga full modular power supply

Evga RTX3080 Ultra FTW3

 

My problem is, it's not giving display but all of the lights, fans are working. So I made some inspections.

•  I plugged off the GPU. PC works fine and booted into windows.
•  I tried another PCI port for the rtx3080. Same problem
•  I have tried my old GTX650 ti boost. It works.
•  I plugged my rtx3080 into my old rig with the EVGA 750ga PSU. It didn't work either.
•  I tried another 750w PSU, same problem.
•  I have tried to change CSM, 4G Resizeble bar support, etc on the bios.
•  I switched EVGA rtx3080 bios modes.
•  All of the Three 8 pin VGA cables are separated and connected to the PSU.
•  I have cleared CMOS and reset bios several times.
•  I switched the ram slots, left only one.
•  Changed the integrated GPU to enabled the bios so I can get a display from the mobo. It seems like it's stuck on the Auros bios logo. I can't even get into bios.

Nothing fixed the problem. The card is not completely dead, fans and LEDs are working. So I suspicious about which one is DOA.

 

I have contacted Newegg. They directed me to the ABS customer cases and they told me they cannot provide me an RMA because it was an international order and I should send it to NewEgg.

Why wouldn't they check out and tested the PC in the first place? It already took me some time to handle the paperwork for the customs and shipment.

Returning the whole pc to the NewEgg is a complete nightmare for me. I am living in Turkey.

 

So I contacted the EVGA and successfully register my card on the EVGA website. It has 3 years of warranty. 

It looks like I will send my card to the RMA. Before that, I would like to get your comment and suggestion. Maybe I am missing something.

[DobertRownySr]

3 things I want to ask.

1) Are you 100% postitive your video cables are plugged into your gpu. (Silly question, but you would be surprised)

 

2) Have you tried using one of the other display outputs on your videocard?

3) Is your display compatible with your display out selection?

[khrm355]

1 minute ago, DobertRownySr said:

3 things I want to ask.

1) Are you 100% postitive your video cables are plugged into your gpu. (Silly question, but you would be surprised)

 

2) Have you tried using one of the other display outputs on your videocard?

3) Is your display compatible with your display out selection?

Thank you for your answer. 

 

Yes, cables are plugged correctly. I even tried with another PSU with another VGA cable. 

 

I have tried every port and several HDMI, display cables.

 

I have MSI mag 241c. It is working with my laptop connected through the display port. Also, it is working with an integrated GPU in this build.

 

[DobertRownySr]

4 minutes ago, khrm355 said:

Thank you for your answer. 

 

Yes, cables are plugged correctly. I even tried with another PSU with another VGA cable. 

 

I have tried every port and several HDMI, display cables.

 

I have MSI mag 241c. It is working with my laptop connected through the display port. Also, it is working with an integrated GPU in this build.

 

Did this prebuilt PC come with proper packing materials?
Also, is there any visible physical damage to the PCI-E connectors on both your GPU and the motherboard?

[khrm355]

Just now, DobertRownySr said:

Did this prebuilt PC come with proper packing materials?
Also, is there any visible physical damage to the PCI-E connectors on both your GPU and the motherboard?

I didn't see any damage on the outside and inside package. 

They used bubble wraps around the main package and there are foams inside the box.
 
The only problem is, the GPU comes plugged inside the pc but they used shaped foam that filling inside the case. 

Mobo ports seem ok, it works with another GPU. I don't see any damage on the GPU PCI socket either. Its all solid.

[DobertRownySr]

1 minute ago, khrm355 said:

I didn't see any damage on the outside and inside package. 

They used bubble wraps around the main package and there are foams inside the box.
 
The only problem is, the GPU comes plugged inside the pc but they used shaped foam that filling inside the case. 

Mobo ports seem ok, it works with another GPU. I don't see any damage on the GPU PCI socket either. Its all solid.

You mentioned earlier that the "LED lights and fans work" were those on the case or GPU or both?

[khrm355]

Just now, DobertRownySr said:

You mentioned earlier that the "LED lights and fans work" were those on the case or GPU or both?

Yes its both working.

[DobertRownySr]

1 minute ago, khrm355 said:

Yes its both working.

Strange, yeah it might just be a defective gpu then. RMAing it, sadly, is the only option I can think of.

[khrm355]

10 minutes ago, DobertRownySr said:

Strange, yeah it might just be a defective gpu then. RMAing it, sadly, is the only option I can think of.

I guess I tried all possible solution. I hope the Evga service will not disappoint me. Thank you for your help 

[da na]

40 minutes ago, khrm355 said:

Thank you for your answer. 

 

Yes, cables are plugged correctly. I even tried with another PSU with another VGA cable. 

 

I have tried every port and several HDMI, display cables.

 

I have MSI mag 241c. It is working with my laptop connected through the display port. Also, it is working with an integrated GPU in this build.

 

Wait holup. VGA cable?

[khrm355]

5 minutes ago, wat3rmelon_man2 said:

Wait holup. VGA cable?

Well I mean 8 pins PCI-E power connector. They named it like that.

[Mark Kaine]

Funny enough this EVGA GPU has known issues with EVGA GA PSUs.

 

Theres also threads about it on EVGA forum.

 

 

 

 

[TucsonTink]

On 5/7/2021 at 12:33 PM, khrm355 said:

 

 

Hello everyone, I have bought a new prebuilt computer from Newegg.

 

The model is an ABS Gladiator gaming PC (ALI502)

 

Specs are:

Gigabyte Auros Z590 Elite AX (Updated to latest bios)

2x8 Gskill Tridenz 3200mhz ram

Intel i7 10700k

Evga 750ga full modular power supply

Evga RTX3080 Ultra FTW3

 

My problem is, it's not giving display but all of the lights, fans are working. So I made some inspections.

•  I plugged off the GPU. PC works fine and booted into windows.
•  I tried another PCI port for the rtx3080. Same problem
•  I have tried my old GTX650 ti boost. It works.
•  I plugged my rtx3080 into my old rig with the EVGA 750ga PSU. It didn't work either.
•  I tried another 750w PSU, same problem.
•  I have tried to change CSM, 4G Resizeble bar support, etc on the bios.
•  I switched EVGA rtx3080 bios modes.
•  All of the Three 8 pin VGA cables are separated and connected to the PSU.
•  I have cleared CMOS and reset bios several times.
•  I switched the ram slots, left only one.
•  Changed the integrated GPU to enabled the bios so I can get a display from the mobo. It seems like it's stuck on the Auros bios logo. I can't even get into bios.

Nothing fixed the problem. The card is not completely dead, fans and LEDs are working. So I suspicious about which one is DOA.

 

I have contacted Newegg. They directed me to the ABS customer cases and they told me they cannot provide me an RMA because it was an international order and I should send it to NewEgg.

Why wouldn't they check out and tested the PC in the first place? It already took me some time to handle the paperwork for the customs and shipment.

Returning the whole pc to the NewEgg is a complete nightmare for me. I am living in Turkey.

 

So I contacted the EVGA and successfully register my card on the EVGA website. It has 3 years of warranty. 

It looks like I will send my card to the RMA. Before that, I would like to get your comment and suggestion. Maybe I am missing something.