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Friends newly built pc not working

helpmepls111

my friend  just but a new pc and has encountered some problems:

1. CPU is 99 degrees (C) (probably higher because I think that is the cap)

2. BIOS turns language to Chinese and freezes then will lose connection to monitor

3. sometimes it turns off after 3 seconds of being on

 

he is using an msi z490 motherboard and if you need any other information I can tell you  

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Just now, helpmepls111 said:

if you need any other information I can tell you

Pro tip: tell us everything.

Main System (Byarlant): Ryzen 7 5800X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 16GB G.Skill DDR4 3200MT/s CAS-14 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 960 PRO 512GB / 4× Crucial MX500 2TB (RAID-0) | Corsair RM750X | Mellanox ConnectX-3 10G NIC | Inateck USB 3.0 Card | Hyte Y60 Case | Dell U3415W Monitor | Keychron K4 Brown (white backlight)

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB RAM (soldered) | Vega 6 Graphics | SKHynix P31 1TB NVMe SSD | Intel AX200 Wifi (all-around awesome machine)

 

Proxmox Server (Veda): Ryzen 7 3800XT | AsRock Rack X470D4U | Corsair H80i v2 | 64GB Micron DDR4 ECC 3200MT/s | 4x 10TB WD Whites / 4x 14TB Seagate Exos / 2× Samsung PM963a 960GB SSD | Seasonic Prime Fanless 500W | Intel X540-T2 10G NIC | LSI 9207-8i HBA | Fractal Design Node 804 Case (side panels swapped to show off drives) | VMs: TrueNAS Scale; Ubuntu Server (PiHole/PiVPN/NGINX?); Windows 10 Pro; Ubuntu Server (Apache/MySQL)


Media Center/Video Capture (Jesta Cannon): Ryzen 5 1600X | ASRock B450M Pro4 R2.0 | Noctua NH-L12S | 16GB Crucial DDR4 3200MT/s CAS-22 | EVGA GTX750Ti SC | UMIS NVMe SSD 256GB / Seagate 1.5TB HDD | Corsair CX450M | Viewcast Osprey 260e Video Capture | Mellanox ConnectX-2 10G NIC | LG UH12NS30 BD-ROM | Silverstone Sugo SG-11 Case | Sony XR65A80K

 

Camera: Sony ɑ7II w/ Meike Grip | Sony SEL24240 | Samyang 35mm ƒ/2.8 | Sony SEL50F18F | Sony SEL2870 (kit lens) | PNY Elite Perfomance 512GB SDXC card

 

Network:

Spoiler
                           ┌─────────────── Office/Rack ────────────────────────────────────────────────────────────────────────────┐
Google Fiber Webpass ────── UniFi Security Gateway ─── UniFi Switch 8-60W ─┬─ UniFi Switch Flex XG ═╦═ Veda (Proxmox Virtual Switch)
(500Mbps↑/500Mbps↓)                             UniFi CloudKey Gen2 (PoE) ─┴─ Veda (IPMI)           ╠═ Veda-NAS (HW Passthrough NIC)
╔═══════════════════════════════════════════════════════════════════════════════════════════════════╩═ Narrative (Asus USB 2.5G NIC)
║ ┌────── Closet ──────┐   ┌─────────────── Bedroom ──────────────────────────────────────────────────────┐
╚═ UniFi Switch Flex XG ═╤═ UniFi Switch Flex XG ═╦═ Byarlant
   (PoE)                 │                        ╠═ Narrative (Cable Matters USB-PD 2.5G Ethernet Dongle)
                         │                        ╚═ Jesta Cannon*
                         │ ┌─────────────── Media Center ──────────────────────────────────┐
Notes:                   └─ UniFi Switch 8 ─────────┬─ UniFi Access Point nanoHD (PoE)
═══ is Multi-Gigabit                                ├─ Sony Playstation 4 
─── is Gigabit                                      ├─ Pioneer VSX-S520
* = cable passed to Bedroom from Media Center       ├─ Sony XR65A80K (Google TV)
** = cable passed from Media Center to Bedroom      └─ Work Laptop** (Startech USB-PD Dock)

 

Retired/Other:

Spoiler

Laptop (Rozen-Zulu): Sony VAIO VPCF13WFX | Core i7-740QM | 8GB Patriot DDR3 | GT 425M | Samsung 850EVO 250GB SSD | Blu-ray Drive | Intel 7260 Wifi (lived a good life, retired with honor)

Testbed/Old Desktop (Kshatriya): Xeon X5470 @ 4.0GHz | ZALMAN CNPS9500 | Gigabyte EP45-UD3L | 8GB Nanya DDR2 400MHz | XFX HD6870 DD | OCZ Vertex 3 Max-IOPS 120GB | Corsair CX430M | HooToo USB 3.0 PCIe Card | Osprey 230 Video Capture | NZXT H230 Case

TrueNAS Server (La Vie en Rose): Xeon E3-1241v3 | Supermicro X10SLL-F | Corsair H60 | 32GB Micron DDR3L ECC 1600MHz | 1x Kingston 16GB SSD / Crucial MX500 500GB

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1 minute ago, AbydosOne said:

Pro tip: tell us everything.

Sorry about that,  He is using an 11th gen Intel i5, Rtx 2060, bequiet! straight power 11 750w psu, 16gb of ram, 2tb internal seagate barracuda internal drive, a 500gb ssd, and a Noctua NH-D15 chromax black cpu cooler with the thermal paste that came with it. is that enough or do you need specific manufacturers?

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I'd start with clearing the CMOS 1st, if that doesn't help I'd reseat the heatsink.

VGhlIHF1aWV0ZXIgeW91IGJlY29tZSwgdGhlIG1vcmUgeW91IGFyZSBhYmxlIHRvIGhlYXIu

^ not a crypto wallet

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54 minutes ago, Biohazard777 said:

I'd start with clearing the CMOS 1st, if that doesn't help I'd reseat the heatsink.

We are going to try that but stupid us just realised that cpu cooler doesn't reach the cpu and wont go any tighter which I assume is increasing the temperature but does this affect the problems in BiOS?

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35 minutes ago, helpmepls111 said:

We are going to try that but stupid us just realised that cpu cooler doesn't reach the cpu and wont go any tighter which I assume is increasing the temperature but does this affect the problems in BiOS?

Heatsink must make good contact with the CPU ! 
The whole point of thermal paste is to replace air (which is an excellent insulator), because no factory can make perfectly flat heatsink / heat spreader, there is always going to be leftover air where the two meet. Now if thermal paste vs no thermal paste can make the difference between the CPU  working normally and overheating, imagine how much worse it gets if you don't even have good contact between heatsink and CPU...
And yeah you need a working CPU (one that doesn't overheat instantly) for BIOS to post and work normally.
Again you must mount the heatsink properly, here is a video showcasing mounting Noctua NH-D15 on an LGA1200 socket mobo:

 

VGhlIHF1aWV0ZXIgeW91IGJlY29tZSwgdGhlIG1vcmUgeW91IGFyZSBhYmxlIHRvIGhlYXIu

^ not a crypto wallet

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45 minutes ago, Biohazard777 said:

Heatsink must make good contact with the CPU ! 
The whole point of thermal paste is to replace air (which is an excellent insulator), because no factory can make perfectly flat heatsink / heat spreader, there is always going to be leftover air where the two meet. Now if thermal paste vs no thermal paste can make the difference between the CPU  working normally and overheating, imagine how much worse it gets if you don't even have good contact between heatsink and CPU...
And yeah you need a working CPU (one that doesn't overheat instantly) for BIOS to post and work normally.
Again you must mount the heatsink properly, here is a video showcasing mounting Noctua NH-D15 on an LGA1200 socket mobo:

 

found this video already but my dad knows some professionals who will look at it for us but thanks for the help anyway!

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