Everyone’s a winner in the PC market but Dell

[Jet_ski]

Summary

IDC has announced their quarterly report on the PC market [yes Macs are personal computers too] and it seems like every major brand but Dell has grown their market share since Q1 last year. The most notable is Apple’s 111.5% growth. While every brand including Dell saw overall growth, Dell saw their market share decline from 19.4% in Q1 2020 to 15.4% in Q1 2021.

 

 

Quotes

Quote

Global shipments of traditional PCs, including desktops, notebooks, and workstations, grew 55.2% year over year during the first quarter of 2021 (1Q21).

 

My thoughts

Based on personal experience, I would have guessed Dell and HP do worse than other brands. I don't think their products make sense from a price+performance+service sense.

 

Sources

https://www.idc.com/getdoc.jsp?containerId=prUS47601721

[Kisai]

2 minutes ago, Jet_ski said:

Summary

IDC has announced their quarterly report on the PC market [yes Macs are personal computers too] and it seems like every major brand but Dell has grown their market share since Q1 last year. The most notable is Apple’s 111.5% growth. While every brand including Dell saw overall growth, Dell saw their market share decline from 19.4% in Q1 2020 to 15.4% in Q1 2021.

 

 

Quotes

 

My thoughts

Based on personal experience, I would have guessed Dell and HP do worse than other brands. I don't think their products make sense from a price+performance+service sense.

 

Sources

https://www.idc.com/getdoc.jsp?containerId=prUS47601721

I'm assuming this table includes desktops and laptops but omits all types of servers.

 

My guess is that this can mostly be thrown at nVidia and AMD's feet for not producing enough GPU's, as if you've looked at what was available for the entire Q1, HP was selling new parts, and Dell still isn't.

[Camoxide]

Would you be interested in falling market share warranty?

[Taf the Ghost]

Might have been more of a supply/manufacturing issue than a sales issue. Or maybe a methodology issue that captured Dell's numbers differently? Seems a little strange, especially as Dell has been normally out of stock on almost everything for months.

[ABADDON Aamir]

32 minutes ago, Jet_ski said:

Summary

IDC has announced their quarterly report on the PC market [yes Macs are personal computers too] and it seems like every major brand but Dell has grown their market share since Q1 last year. The most notable is Apple’s 111.5% growth. While every brand including Dell saw overall growth, Dell saw their market share decline from 19.4% in Q1 2020 to 15.4% in Q1 2021.

 

 

Quotes

 

My thoughts

Based on personal experience, I would have guessed Dell and HP do worse than other brands. I don't think their products make sense from a price+performance+service sense.

 

Sources

https://www.idc.com/getdoc.jsp?containerId=prUS47601721

Where's ASUS? 

[Master Disaster]

Sorry in advanced but I gotta do it...

[StDragon]

Dell is a logistics company when it comes to products. Just as with JIT (Just In Time) delivery, they don't want to warehouse anything if possible. They want the product to go from distributor to consumer. So with parts in short supply and the supply-chain all jacked up, I'm not surprised in the slightest that it's hurting Dell.

[porina]

1 hour ago, Jet_ski said:

it seems like every major brand but Dell has grown their market share since Q1 last year.

By definition, you can't grow market share without taking someone else's share. It seems in this case, Dell was the loser in share, even if they still managed to grow overall. Just everyone else managed to grow faster.

[Mihle]

On 4/12/2021 at 8:30 PM, ABADDON Aamir said:

Where's ASUS? 

In "Other".

Asus might be big when it comes to gaming laptops, but that is a smaller part of the market as a hole.

[exetras]

From a business perspective.

 

If I'm shopping for an Enterprise laptop right now, I'm looking for AMD CPU's. Better thermals and Performance for the price, I'm missing some the of the Intel Features, but its worth it.

 

Dell has a very limited selection of business grade laptops that have AMD chips inside them. But I can get Thinkpad X, T or E model Lenovo's or HP Probooks with Ryzen CPU's no problem. (Supply issue aside)

 

On the Server side, Dell has a decent selection of servers that support EPYC.

 

Why should I pay $1600+ for an XPS13 when I can get a better X1 for $1400, starting model(No Feature parity)

[Justaphysicsnerd]

What are you talking about ? Dell is just a natural at this. Didn't you see secret shopper I or II ? they were so good at trying to sell financing services

[leadeater]

On 4/13/2021 at 5:57 AM, Jet_ski said:

I don't think their products make sense from a price+performance+service sense.

HP Elite series desktops and laptops are excellent and as far as service and support goes none are a patch on HP and I've had to interact with them all (HP class companies that is). Of course this is all business support comments but HP really is a cut above the rest.

 

Lenovo loses your laptop for months, then send a new one because they have no bloody idea where it went. Multiple, multiple times this happened. This would never happen with HP as all repairs can and are done on site, or complete replacement with data/storage migration.

[CTR640]

HP and Dell are cancer anyway. We had many HP laptops and all of them were malfunctioning and display inverter had to be replaced for many times.

[StDragon]

1 minute ago, CTR640 said:

HP and Dell are cancer anyway. We had many HP laptops and all of them were malfunctioning and display inverter had to be replaced for many times.

Dell Latitude, Precision, OptiPlex, and PowerEdge servers are rock-solid reliable.

 

The only problem nowadays is the higher than normal SSD failure rates because of the low quality OEM drives used.

[Kisai]

2 hours ago, StDragon said:

Dell Latitude, Precision, OptiPlex, and PowerEdge servers are rock-solid reliable.

 

The only problem nowadays is the higher than normal SSD failure rates because of the low quality OEM drives used.

Nah, battery problems are rampant with latitudes and precision laptops. I haven't hit a single problem with SSD's yet.

 

Honestly, Dell's support is pretty good as long as it's a warranty repair. It's absolute hell if you want to repair something out of warranty however, even if you're willing to pay for it, you end up playing phone tag with people who won't call you back.

 

Most warranty repairs have been 1-4 days. Out-of-warranty repairs? 2+ weeks, of which most of that was waiting for someone to actually generate something that can be paid.

[StDragon]

5 minutes ago, Kisai said:

Most warranty repairs have been 1-4 days. Out-of-warranty repairs? 2+ weeks, of which most of that was waiting for someone to actually generate something that can be paid.

ProSupport is basically talking to someone in Texas. If you get Basic, they farm those calls out to India.

 

You can get 4 hour on-site mission critical for servers if needed. It all depends on how much you're willing to spend for warranty.

[Quackers101]

HP DELL, land E-waste.

some of their stuff is cool, but man, really wouldn't want them.

Although I heard some of the monitors from HP has been pretty good?

[Bombastinator]

Isnt market share fractional?  For one company’s market share to grow another’s has to reduce.  Even if the size of the market grows.  For every other company to increase share, Dell would have had to have a gigantic share of the market to start.

[Bombastinator]

4 hours ago, Quackers101 said:

HP DELL, land E-waste.

some of their stuff is cool, but man, really wouldn't want them.

Although I heard some of the monitors from HP has been pretty good?

Their desktops tended to produce future problems for people upgrading them. You basically can’t upgrade a laptop though so theirs should be as good as anyone else’s

[Bitter]

On 4/16/2021 at 11:15 AM, leadeater said:

HP Elite series desktops and laptops are excellent and as far as service and support goes none are a patch on HP and I've had to interact with them all (HP class companies that is). Of course this is all business support comments but HP really is a cut above the rest.

 

Lenovo loses your laptop for months, then send a new one because they have no bloody idea where it went. Multiple, multiple times this happened. This would never happen with HP as all repairs can and are done on site, or complete replacement with data/storage migration.

And both companies have excellent online documentation and self support available. I can look up disassembly directions for a PC that's 25 years old if I need to and still get drivers for them too.

[WolframaticAlpha]

On 4/13/2021 at 12:28 AM, StDragon said:

Dell is a logistics company when it comes to products. Just as with JIT (Just In Time) delivery, they don't want to warehouse anything if possible. They want the product to go from distributor to consumer. So with parts in short supply and the supply-chain all jacked up, I'm not surprised in the slightest that it's hurting Dell.

That model was adopted by nearly everyone. In fact, Tim Cook was hired to put in place a dell like logistics system in place at apple.

[WolframaticAlpha]

On 4/13/2021 at 2:04 AM, Mihle said:

In "Other".

Asus might be big when it comes to gaming laptops, but that is a smaller part of the market as a hole.

I thought that asus should have a share. I see a lot of asus laptops

[WolframaticAlpha]

On 4/17/2021 at 12:50 AM, StDragon said:

ProSupport is basically talking to someone in Texas. If you get Basic, they farm those calls out to India.

 

You can get 4 hour on-site mission critical for servers if needed. It all depends on how much you're willing to spend for warranty.

lmao. As an Indian, I guess I should take basic then. Will understand my Indian comrade on basic support XD

[Mihle]

24 minutes ago, WolframaticAlpha said:

I thought that asus should have a share. I see a lot of asus laptops

If you walk in to any office building or similar (well, bit right now when people WFH, but usually), you will almost always see either Dell, HP or Lenovo. And PCs for offices is a huge market.

 

At least here, don't know about in Asia or whatever.

[captain_to_fire]

On 4/13/2021 at 1:57 AM, Jet_ski said:

The most notable is Apple’s 111.5% growth

Apple definitely did right by switching away from Intel considering that the M1 is a 1st gen chip and will be the slowest Apple Silicon for Macs.