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GSKILL 16GB RAM Not detected but light is ON

Halston

 

 

I have a 8x2 16GB Gskill Trident Z 

 

only 8GB of memory is being detected 

 

I tried inserting the defective ram stick to all slots ; not working

 

I tried cleaning the defective ram stick by eraser method still not working 

 

I can still control both RAM lighting colors thru Gskill RGB Software but when checking task manager only 8GB is detected 

 

please help thank you..

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