2TB sabrent Rocket no longer detected in bios, RMA refused for silly reasons after scrutinizing my hardware

[Mark Kaine]

On 4/18/2021 at 11:59 PM, teylol said:

sabrent are still refusing to rma the drive, is there any way i can try fix it on my own

Did you actually buy it directly from them?

 

Because if you did not. You also do not have a contract with them.and they do not whatsoever have any obligation to accept your RMA request.

 

Quote

they said it was the retailers responsibility after they could find nothing to scrutinise with my hardware

Ah, well , dont get me wrong, its scummy from them for sure, but legally they arent doing  anything wrong.

 

its quite baffling the seller refuses to honor the warranty though , unless you bought it used or something.

 

 

[teylol]

On 5/6/2021 at 2:15 AM, Mark Kaine said:

Did you actually buy it directly from them?

 

Because if you did not. You also do not have a contract with them.and they do not whatsoever have any obligation to accept your RMA request.

 

Ah, well , dont get me wrong, its scummy from them for sure, but legally they arent doing  anything wrong.

 

its quite baffling the seller refuses to honor the warranty though , unless you bought it used or something.

 

 

legally they are, you cannot mention up to 5 years manufacturers warranty and 1 year if not registered both inside and outside the packaging AND in the manual all in the original packaging, the drive is 9 months old and barely used

 

this is absolutely illegal and they know it

[Mark Kaine]

17 minutes ago, teylol said:

you cannot mention up to 5 years manufacturers warranty and 1 year if not registered both inside and outside the packaging AND in the manual all in the original packaging, the drive is 9 months old and barely used

 

Oh, ok, good point, i didnt know that, but if they offer this then they absolutely should honor it - its probably also why the seller doesnt do it, he probably thinks they should do it, i guess.

[teylol]

On 5/7/2021 at 8:45 PM, Mark Kaine said:

Oh, ok, good point, i didnt know that, but if they offer this then they absolutely should honor it - its probably also why the seller doesnt do it, he probably thinks they should do it, i guess.

but they arent honoring it

[teylol]

its absolutely full scale scummy of them to treat a keyworker this way, i highly advise against anyone having any business with sabrent, they will not honor their warranty and they will ask a million questions to get out of having to honor it and when they admit its their fault, they will still not honor the warranty, if anyones interested at this point im open to post all the emails for proof

[anew742]

I just created an account solely to respond to this.

 

I bought a 2TB Sabrent Rocket Q NVMe SSD just over a  week ago, and suddenly my laptop froze and now the drive is no longer recognized.

 

It doesn't show up on any computer...not even in BIOS. I got GPartEd to detect it but it just gives endless errors & thinks the SSD is hundreds of petabytes in size. The Windows 10 installer recognizes it, but won't let me install to it.

 

I'm RMA-ing it today, hopefully I have better luck as I can't afford to buy another one.

 

You really should post the emails, it's morally and legally wrong of Sabrent to deny warranty coverage!

[teylol]

On 5/12/2021 at 9:32 PM, anew742 said:

I just created an account solely to respond to this.

 

I bought a 2TB Sabrent Rocket Q NVMe SSD just over a  week ago, and suddenly my laptop froze and now the drive is no longer recognized.

 

It doesn't show up on any computer...not even in BIOS. I got GPartEd to detect it but it just gives endless errors & thinks the SSD is hundreds of petabytes in size. The Windows 10 installer recognizes it, but won't let me install to it.

 

I'm RMA-ing it today, hopefully I have better luck as I can't afford to buy another one.

 

You really should post the emails, it's morally and legally wrong of Sabrent to deny warranty coverage!

yes im going to drag up the emails and we should bury them, complete scumbags

[Cob]

Post this on social media, they tend to respond when bad PR is involved

[gghosty]

Not to resurrect a corpse post but..... my 1tb rocket boot drive just did the same thing. And i have similar hardware to the OP. Sabrent are never getting my business ever again.

[teylol]

On 6/16/2021 at 11:21 PM, gghosty said:

Not to resurrect a corpse post but..... my 1tb rocket boot drive just did the same thing. And i have similar hardware to the OP. Sabrent are never getting my business ever again.

mine was not a boot drive, simply a storage one that was barely used

[teylol]

On 5/12/2021 at 9:32 PM, anew742 said:

I just created an account solely to respond to this.

 

I bought a 2TB Sabrent Rocket Q NVMe SSD just over a  week ago, and suddenly my laptop froze and now the drive is no longer recognized.

 

It doesn't show up on any computer...not even in BIOS. I got GPartEd to detect it but it just gives endless errors & thinks the SSD is hundreds of petabytes in size. The Windows 10 installer recognizes it, but won't let me install to it.

 

I'm RMA-ing it today, hopefully I have better luck as I can't afford to buy another one.

 

You really should post the emails, it's morally and legally wrong of Sabrent to deny warranty coverage!

how did this rma go?

[anew742]

18 hours ago, teylol said:

how did this rma go?

It actually went through successfully!

 

However, it was painfully slow - it took over a month to get a replacement. I contacted Sabrent on May 12th, and got the replacement drive last week. In the interim I bought a WD drive instead, and I'm just going to sell the replacement Sabrent drive out of the irrational fear that it might happen again. 

 

However, nobody should have to feel lucky that their RMA was successful, hopefully their support becomes consistent

 

[teylol]

3 hours ago, anew742 said:

It actually went through successfully!

 

However, it was painfully slow - it took over a month to get a replacement. I contacted Sabrent on May 12th, and got the replacement drive last week. In the interim I bought a WD drive instead, and I'm just going to sell the replacement Sabrent drive out of the irrational fear that it might happen again. 

 

However, nobody should have to feel lucky that their RMA was successful, hopefully their support becomes consistent

 

im still getting nowhere with them and from what ive read the failure rate and refused RMAs are increasing

[IkeaGnome]

4 minutes ago, teylol said:

im still getting nowhere with them and from what ive read the failure rate and refused RMAs are increasing

You've also not said why they are refusing your RMA. 

[teylol]

2 minutes ago, IkeaGnome said:

You've also not said why they are refusing your RMA. 

but i did

[IkeaGnome]

On 4/10/2021 at 11:09 AM, teylol said:

hardware is (yes they scrutinised my hardware as if it was my fault it failed)

 

On 4/10/2021 at 11:22 AM, teylol said:

i dont know if this will work as they heavilly scrutinised me for my hardware, where i got it, invoices, proof of delivery and such and then just said no when everything i provided was legitimate

 

On 4/21/2021 at 12:33 PM, teylol said:

small update, sabrent have outright admitted it is a failed drive aswell as admitting it needs to be replaced but are now again scrutinizing my hardware as if its my fault, going in circles

You keep saying scrutinizing of your hardware is why they denied it. Not what they found that is their reasoning for denying it.

[teylol]

On 4/21/2021 at 10:43 PM, teylol said:

they said it was the retailers responsibility after they could find nothing to scrutinise with my hardware

just quoting myself since somebody cant find this part