2TB sabrent Rocket no longer detected in bios, RMA refused for silly reasons after scrutinizing my hardware

[teylol]

recently my sabrent rocket 2tb nvme drive has died(and very rarely used as im a key worker in the UK and i havent had the time to enjoy it) with solid proof and sabrent have refused my RMA request despite being well over a year left in warranty and im hoping some of you guys can come up with a solution to fix it if i havent found it myself 

 

hardware is (yes they scrutinised my hardware as if it was my fault it failed)

CPU is Ryzen 5 3600
Psu is evga supernova G2 750w
GPU is palit rtx 3070
No other devices using PCIe slots and have tried swapping the drive to the second m2 slot on my MSI b550m mortar WiFi motherboard

 

confirmed invoice and address but they are refusing my RMA request

 

its not a cheap component so if theres anything i missed can you let me know, i have attached a screencap showing in sabrents own control panel the drive is actually dead

 

 

[Vishera]

Go to the store you bought it from and have them handle the RMA for you.

Or

File a complaint to your local Consumer Protection Agency.

[teylol]

10 minutes ago, Vishera said:

File a complaint to your local Consumer Protection Agency.

i dont know if this will work as they heavilly scrutinised me for my hardware, where i got it, invoices, proof of delivery and such and then just said no when everything i provided was legitimate

 

ive attached proof of my hardware with speccy which again clearly shows the dead M2 drive 

 

[teylol]

 

if theres anyone that has any idea how to fix this problem as sabrent are outright refusing the RMA i would like to know as it was not a cheap component

[Vishera]

2 hours ago, Vishera said:

File a complaint to your local Consumer Protection Agency.

 

[teylol]

has anyone else got a suggestion as sabrent are still refusing to RMA the drive

[teylol]

sabrent are still refusing to rma the drive, is there any way i can try fix it on my own

[teylol]

its pretty much illegal what their doing and their trying to pull every single string they can to avoid accepting that they ship faulty hardware, avoid them if you can

[Letgomyleghoe]

1 minute ago, teylol said:

its pretty much illegal what their doing and their trying to pull every single string they can to avoid accepting that they ship faulty hardware, avoid them if you can

how about you do what other people have been suggesting and file a complaint with your local consumer protection agency...

 

try and file a return at the store you bought or file a complaint with your local consumer protection agency, 1 or the other

[teylol]

10 minutes ago, Letgomyleghoe said:

how about you do what other people have been suggesting and file a complaint with your local consumer protection agency...

 

try and file a return at the store you bought or file a complaint with your local consumer protection agency, 1 or the other

you really dont think i have tried that? avoid sabrent

[Vishera]

6 hours ago, teylol said:

you really dont think i have tried that? avoid sabrent

Did you go to the store?

[teylol]

14 hours ago, Vishera said:

Did you go to the store?

yes i did, they said to RMA it directly to sabrent which sabrent have refused despite registering for the 24 month warranty

[LogicalDrm]

*** Thread cleaned ***

 

Please be civil. And report if seems like thats not possible.

Quote

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[teylol]

6 minutes ago, LogicalDrm said:

*** Thread cleaned ***

 

Please be civil. And report if seems like thats not possible.

 

thank you kind sir

[Vishera]

2 hours ago, teylol said:

yes i did, they said to RMA it directly to sabrent which sabrent have refused despite registering for the 24 month warranty

Ask them to do that for you since you are having problems with it.

[teylol]

1 hour ago, Vishera said:

Ask them to do that for you since you are having problems with it.

i am actually getting somewhere with sabrent now after your advice, thank you sir

[teylol]

small update, sabrent have outright admitted it is a failed drive aswell as admitting it needs to be replaced but are now again scrutinizing my hardware as if its my fault, going in circles

[Guest]

29 minutes ago, teylol said:

small update, sabrent have outright admitted it is a failed drive aswell as admitting it needs to be replaced but are now again scrutinizing my hardware as if its my fault, going in circles

You could try:

 

Testing the drive with the manufacturer software and upload the results here.

Then link them this thread to reference that you have done some hardware testing.

When they see you have publicized the issue that they will not RMA the drive, you can post the conversation results here as well. Just blot out names and other important information for privacy reasons. 

 

And finally, good luck!

[teylol]

7 minutes ago, ShrimpBrime said:

You could try:

 

Testing the drive with the manufacturer software and upload the results here.

Then link them this thread to reference that you have done some hardware testing.

When they see you have publicized the issue that they will not RMA the drive, you can post the conversation results here as well. Just blot out names and other important information for privacy reasons. 

 

And finally, good luck!

i have tested it using the manufacturers software in the original post

[teylol]

12 minutes ago, ShrimpBrime said:

You could try:

 

Testing the drive with the manufacturer software and upload the results here.

Then link them this thread to reference that you have done some hardware testing.

When they see you have publicized the issue that they will not RMA the drive, you can post the conversation results here as well. Just blot out names and other important information for privacy reasons. 

 

And finally, good luck!

if they keep leading me in circles i will surely post all relevant emails

[Guest]

6 minutes ago, teylol said:

i have tested it using the manufacturers software in the original post

Ah I see. Wasn't sure if that was their software or not.

 

The drive is dead, you should have no issues with warranty.

If they won't warranty, I will never consider this brand for use.

Thank you for posting this here.

[Slayerking92]

What was the actual reason they said they won't RMA it?

[teylol]

7 minutes ago, Slayerking92 said:

What was the actual reason they said they won't RMA it?

they said it was the retailers responsibility after they could find nothing to scrutinise with my hardware

[teylol]

just updating on this, sabrent have completely backtracked on their words saying it needs to be replaced and are again refusing to RMA it

[teylol]

alright ive had enough, if anyones still interested i can info drop the emails as they are still refusing the RMA