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Tech Support asks for Personal Information

He aksed for name, phone number, email, serial number and product number. Is this normal and safe? Should I give him these personal infos? 

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what is the context?

 

did you call them, they call you, are you trying to make an RMA case or just asking a question, etc.

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For a tech product yes. I don't see why he doen't need this info.

He didnt ask for your credit card your fine

as long as you called them!!!

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Sounds like standard data collection for a support ticket.  They need to know who you are, what product you have and how to contact you.  

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Just make sure you didn't do something like google "hp tech support" and call a random number from an ad.

Other than that, you're not really giving much info to go on.

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Of those only name is personal information. Phone and email are contact information. They can be used to obtain personal information, but by themselves are not individually identifying. Product, model and serial numbers are required for checking their system for further information.

 

So overall, normal. If they would ask your address, gender, age and other details which aren't required to solve the issue, that would be problem.

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  • 2 weeks later...
On 4/8/2021 at 8:01 PM, manikyath said:

what is the context?

 

did you call them, they call you, are you trying to make an RMA case or just asking a question, etc.

It's over Whatsapp.

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8 minutes ago, Blizzforte said:

It's over Whatsapp.

oooh no, thats probably no good. If your calling tech support over Whatsapp, you probably shouldn't tell them anything other than your phone number or email if that. I've never seen official tech support do business over Whatsapp, but I could be incorrect. Just be very cautious.

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12 minutes ago, IDontKnowLiterallyAnything said:

oooh no, thats probably no good. If your calling tech support over Whatsapp, you probably shouldn't tell them anything other than your phone number or email if that. I've never seen official tech support do business over Whatsapp, but I could be incorrect. Just be very cautious.

Reminds me of that scene in Mr. Robot when the main character pretended to be someone from the bank and tricked his target into giving away bank details lmao.

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1 minute ago, Fatih19 said:

Reminds me of that scene in Mr. Robot when the main character pretended to be someone from the bank and tricked his target into giving away bank details lmao.

lol reminds me of when that shitty movie "Hackers" from 1995 where he tricks the guy into giving the Mainframe's ip adress by talking like tech support lol

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1 hour ago, Blizzforte said:

It's over Whatsapp.

That's not answering the question though ... did YOU contact them or did THEY contact you ?

 

You're trying to get tech support for what ?

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who is the company as a lot of companies use whatsapp in south asia

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1 hour ago, Blizzforte said:

It's over Whatsapp.

Just make sure its really the company you are trying to reach. Whatsapp is used in lots of scams at the moment.

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I contacted them and the Whatsapp number was on their website.

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