5500xt black screen crash, fans spinning at full speed

[Nineshadow]

Hello everyone.

 

I've recently bought a new 5500xt as a replacement for my aging gtx 560.

 

When playing Cyberpunk, after 10-15 minutes, the screen goes black, the GPU fans start spinning at full speed and the system becomes unresponsive. I have to power off the pc and turn it on again.

 

I've stress tested the GPU with superposition and unigine valley for 2 hours and I've had no crashes. I've also played Star Wars Jedi Fallen Order for an hour without any issues.

 

Right now I'm thinking of a few options:

- nvidia old drivers were not uninstalled properly

- psu issues

- amd drivers

- cyberpunk just being trash

[Nineshadow]

I've been running MSI Kombustor for a while and it wasn't crashing.

 

I kept thinking it might be the PSU and I decided to also run Prime95 and it crashed in like 5 minutes.

[IceCream1]

ive got this issue over a month ago. I don't know what cause it, but I think it's in the gpu because I upgraded my psu but it didn't solve my problems. I have to buy a new gpu but everything is out stock in my country.

 

[Nineshadow]

18 minutes ago, IceCream1 said:

ive got this issue over a month ago. I don't know what cause it, but I think it's in the gpu because I upgraded my psu but it didn't solve my problems. I have to buy a new gpu but everything is out stock in my country.

 

I've just bought it and I can return it in the next week. The problem is that there is nothing else to buy.

 

It doesn't make sense for it to be the psu since my old 560 sucked up more power.

 

As of now it's been running MSI Kombustor for 30 minutes without any issues.

[IceCream1]

Give me an update if you bought a new gpu. 

[Helpful Tech Witch]

Ddu both amd and Nvidia drivers. 

If that fails, reinstall Windows.

[Nineshadow]

9 hours ago, HelpfulTechWizard said:

Ddu both amd and Nvidia drivers. 

If that fails, reinstall Windows.

Did that.

 

Now I'm not getting the same black screen hard crash anymore. Cyberpunk just crashed and I got sent to the desktop. The AMD drivers detected a driver timeout.

 

Edit: nevermind, just got another black screen crash

 

I -also don't think temps are an issue. GPU temp is around 60C and junction temp is around 70C.

[Nineshadow]

I tried to see if things are any different on Linux, since I had a clean install there.

 

10 minutes into Furmark, same black screen crash, with the fans on maximum.

[IceCream1]

When i get the black screen and then i force to restart my pc

 

When i turned on my pc 

The amd driver tells me that the wattman is the problem and i dont know what watt man is 

 

 

 

Edit: Does the black screen occur when you play older game titles or low game titles? 

[Nineshadow]

4 hours ago, IceCream1 said:

When i get the black screen and then i force to restart my pc

 

When i turned on my pc 

The amd driver tells me that the wattman is the problem and i dont know what watt man is 

 

 

 

Edit: Does the black screen occur when you play older game titles or low game titles? 

Wattman is AMD's utility for tweaking the gpu parameters (clock speed, voltage, etc). After a crash it's pretty normal to reload the default settings.

[Nineshadow]

I've also noticed the fans make a weird sound around 2200RPM:

 

[IceCream1]

Try Doing This 

 

 

 

[Nineshadow]

On 3/25/2021 at 1:48 AM, IceCream1 said:

Try Doing This 

 

 

 

An update:

 

I sent back the 5500xt and got a refund.

 

Today I found a used RX580 nearby, I went and tested it and it was ok. Now I'm home and it's been running furmark for 30 minutes and it's stable.

 

The issue was the other GPU. The box that it came in had a small puncture and it probably slightly damaged something on the card.