Fake arctic MX-4?!!

[Meeena]

Hey peeps,

I recently upgraded my cpu cooler to an AIO and bought MX-4 thermal compound.

After awhile, I scanned the "Scan & Win" qr code on the back of the thermal compound case and it redirected me to arctic site and said my product is a counterfeit!

Can this damage my pc in anyway?!

note: "my thermals are really good even with this counterfeit paste"

 

Thanks

 

UPDATE: I just repasted both my GPU and CPU with a genuine MX-5 and temps dropped about 4-5 degrees on both of them!

Edited October 18, 2021 by Meeena
UPDATE

[Beerzerker]

From what you've said, thermals are OK so..... I don't believe you have an issue to worry over with the paste itself.
Can you post a pic of the tube of TIM you have?

[Meeena]

20 minutes ago, Beerzerker said:

From what you've said, thermals are OK so..... I don't believe you have an issue to worry over with the paste itself.
Can you post a pic of the tube of TIM you have?

 

[Fasauceome]

48 minutes ago, Meeena said:

After awhile, I scanned the "Scan & Win" qr code on the back of the thermal compound case and it redirected me to arctic site and said my product is a counterfeit!

 

you should follow up with the retailer (where did you buy this from?) and with arctic customer service, have your proof of purchase on hand. I'm sure if there's a large distributor handling illegitimate product they'd like to know about it.

 

If there's a mixup and it is legitimate, they might provide you with a new QR code.

[Heliian]

That seems like a lot of work to counterfeit some thermal paste.  Probably just the site, or the contest was closed.  If you follow the links you'll find contact info. 

[Meeena]

24 minutes ago, Fasauceome said:

you should follow up with the retailer (where did you buy this from?) and with arctic customer service, have your proof of purchase on hand. I'm sure if there's a large distributor handling illegitimate product they'd like to know about it.

 

If there's a mixup and it is legitimate, they might provide you with a new QR code.

I bought it from a local computer store here in Egypt so I don't think they even care if it's legitimate or not. I'll contact arctic just to be sure. thanks

[Meeena]

3 minutes ago, Heliian said:

That seems like a lot of work to counterfeit some thermal paste.  Probably just the site, or the contest was closed.  If you follow the links you'll find contact info. 

the draw is still open but I don't really care about it I just was curious xD but I'll contact Arctic anyways. thanks

[LogicalDrm]

-> Moved to Cooling

[Dr.Hema]

What have you done so far ?

8 bought the same product from Hardware Market and when I contacted them they claimed that's a general problem but doesn't mean that the product isn't genuine. 

[Meeena]

On 5/8/2021 at 6:32 PM, Dr.Hema said:

What have you done so far ?

8 bought the same product from Hardware Market and when I contacted them they claimed that's a general problem but doesn't mean that the product isn't genuine. 

Well, I contacted arctic and they confirmed it's counterfeit product unfortunately.

Performance wise, I'm still using it till now and it's actually not bad xD

I bought an MX-5 from arctic's site from germany tho (a friend got it for me from there)  but didn't apply it yet

 

[Chevylaworder]

I bought an arctic MX-4 from an online store and some of the reviews said that it's a fake because of qr code problems so it's the same as you, it did drop (GPU) temps with lowered fan curve setting before repasting, didn't even know there was a qr code on the back until i saw the reviews

[Meeena]

yea and apparently there are some other indicators other than the qr code. when I contacted arctic and sent the pics for my paste they told me so but didn't point out those differences in packaging.

but I mean at least it kinda works lol

[Mark Kaine]

this is funny i just bought mx4 and the pictures in the arctic store looked soooo fake (didnt say mx4 just "thermal paste" ) so i bought it from another store that said "mx4" on the package lol.

 

edit: imo that looks also kinda fake ʕ•ٹ•ʔ

 

 

 

 

And I also just checked, the code on my package from 2 years ago still works!

 

 

[Meeena]

On 5/21/2021 at 4:33 AM, Mark Kaine said:

this is funny i just bought mx4 and the pictures in the arctic store looked soooo fake (didnt say mx4 just "thermal paste" ) so i bought it from another store that said "mx4" on the package lol.

 

edit: imo that looks also kinda fake ʕ•ٹ•ʔ

 

 

 

 

And I also just checked, the code on my package from 2 years ago still works!

 

 

Yea I've noticed that too but as long the qr code works or you bought directly from arctic store you should be good to go

[dzsergio]

is this safe to use? i bought same product , i don't have an alternative and i need to replace my cooler

i can have a decent thermal past which i ordered next month , would it be safe to use this till then?

[Meeena]

On 9/4/2021 at 12:48 PM, dzsergio said:

is this safe to use? i bought same product , i don't have an alternative and i need to replace my cooler

i can have a decent thermal past which i ordered next month , would it be safe to use this till then?

I didn't have time to repaste both of the cpu and gpu and ended up using it to this moment and it's still great xD

[darknessblade]

Where did you buy this thermal compound?

 

as for damage this shouldn't have much effect other than you getting higher temperatures on the CPU/GPU

-------------
the LTT DIY thermalpaste video is a good example of this:

or the BULK thermalpaste video:

 

[Daethz]

Counterfeit thermal paste is like a massive market now apparently

I'm still trying to find a legitimate seller for kryonaut, i dont trust ANY third party seller on amazon, not when theres so many bad reviews for this problem.

[Somerandomtechyboi]

27 minutes ago, Daethz said:

Counterfeit thermal paste is like a massive market now apparently

I'm still trying to find a legitimate seller for kryonaut, i dont trust ANY third party seller on amazon, not when theres so many bad reviews for this problem.

If you cant find legit thermal paste then just buy the chinese stuff

 

Gd900 is a pretty good thermal paste, from what ive seen its comparable to arctic mx4

[Meeena]

On 9/16/2021 at 11:46 PM, darknessblade said:

Where did you buy this thermal compound?

 

as for damage this shouldn't have much effect other than you getting higher temperatures on the CPU/GPU

-------------
the LTT DIY thermalpaste video is a good example of this:

or the BULK thermalpaste video:

 

I got it from a local shop here on Egypt. It wasn't even cheap! Anyways I got MX-5 from Germany and probably will repaste everything this week or so.

[Ralf]

On 3/18/2021 at 12:12 PM, Meeena said:

Can this damage my pc in anyway?!

 

2 hours ago, Meeena said:

I got it from a local shop here on Egypt. It wasn't even cheap! Anyways I got MX-5 from Germany and probably will repaste everything this week or so.

Hello. Same thing happened to me too. Is it save to use? Did it damage you pc?

[Meeena]

3 hours ago, Ralf said:

 

Hello. Same thing happened to me too. Is it save to use? Did it damage you pc?

Everything works fine and the temps are surprisingly good tbh. Nothing to worry about.

[Khaled ElSaiad]

On 3/18/2021 at 1:12 PM, Meeena said:

Hey peeps,

I recently upgraded my cpu cooler to an AIO and bought MX-4 thermal compound.

After awhile, I scanned the "Scan & Win" qr code on the back of the thermal compound case and it redirected me to arctic site and said my product is a counterfeit!

Can this damage my pc in anyway?!

note: "my thermals are really good even with this counterfeit paste"

 

Thanks

hey mate do mind telling me where did you got it from ? cause i bought 2 and i was wondering if they where fake too

ps: i'm in Egy-Cairo

[Meeena]

On 10/6/2021 at 11:01 AM, Khaled ElSaiad said:

hey mate do mind telling me where did you got it from ? cause i bought 2 and i was wondering if they where fake too

ps: i'm in Egy-Cairo

I bought it from Sigma computer store.

And to be sure you got the original product, scan the qr code on the mx-4 package. It should tell you if it's counterfeit.

[Khaled ElSaiad]

i bought mine from elbadr group at black friday 2020 i noticed the difference in badges on the back between yours and mine 

 

 

when i scaned the qr code it directed me to this 

 

i guess that ok right?

have you tried to returned it,get your money back?

anyway it's not that good of a thermal paste i would go for noctua nt-h2 or Hydronaut ,Kryonaut from Thermal Grizzly which are available on amazon.eg especially if you wanted to change paste of your gpu