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Computer Shop Ruined my RTX 3080

So I bought $2,000 collars of equipment and had a local shop put it together.

I bring in my old computer and we gut everything but the case, power supply, and ssd hard drives.

First sign of trouble.

Guy says, we got to do a bios update because this board has a bios problem where it never shuts off.

Like, first

what manufacturer would even consider shipping a motherboard that doesn't shut itself off when you hit the power button.

Second, what shop would BUY a motherboard they knew had this problem.

So mid graphics update, he tells me I can finish the updates at home and turns the computer off.

EVEN I KNOW, your not suppose to do this on any update. Better to be safe and patient.

Power cycles it a couple more times to see if the board shuts off or if he has to do the bios update.

They he notices, the RTX 3080 is lighting up anymore, then fans come up, but the card won't initialize.

 

So now, I have a $2,000 paperweight. Yea.....

 

 

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2 minutes ago, macktruck6666 said:

So I bought $2,000 collars of equipment and had a local shop put it together.

I bring in my old computer and we gut everything but the case, power supply, and ssd hard drives.

First sign of trouble.

Guy says, we got to do a bios update because this board has a bios problem where it never shuts off.

Like, first

what manufacturer would even consider shipping a motherboard that doesn't shut itself off when you hit the power button.

Second, what shop would BUY a motherboard they knew had this problem.

So mid graphics update, he tells me I can finish the updates at home and turns the computer off.

EVEN I KNOW, your not suppose to do this on any update. Better to be safe and patient.

Power cycles it a couple more times to see if the board shuts off or if he has to do the bios update.

They he notices, the RTX 3080 is lighting up anymore, then fans come up, but the card won't initialize.

 

So now, I have a $2,000 paperweight. Yea.....

 

 

What parts are in it?

I'm not actually trying to be as grumpy as it seems.

Project Hot Box

CPU Ryzen 7 5800x, Motherboard MSI MPG B550I Gaming Edge Wifi, RAM CORSAIR Vengeance LPX 32GB 3200mhz (2x16), GPU AMD Raedon 6800 XT FE, Case Silverstone RVZ03B, Storage CORSAIR Force Series MP510 1920GB NVMe, CORSAIR FORCE Series MP510 960GB NVMe, PSU CORSAIR sf600, Cooling Noctua NH-L12S, Displays LG 34UC98-W 34-Inch, 32 inch curved that I can't find the model number for right now; UPerfect 7 inch LCD Aida64 Display, Keyboard Corsair K95, Mouse Corsair Nightblade, Sound AT2020+ USB Mic, Massdrop 6xx headphones, Schiit Magni, Modi Loki mini stack. 

 

Why is the 5800x so hot?

 

 

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4 minutes ago, macktruck6666 said:

So I bought $2,000 collars of equipment and had a local shop put it together.

I bring in my old computer and we gut everything but the case, power supply, and ssd hard drives.

First sign of trouble.

Guy says, we got to do a bios update because this board has a bios problem where it never shuts off.

Like, first

what manufacturer would even consider shipping a motherboard that doesn't shut itself off when you hit the power button.

Second, what shop would BUY a motherboard they knew had this problem.

So mid graphics update, he tells me I can finish the updates at home and turns the computer off.

EVEN I KNOW, your not suppose to do this on any update. Better to be safe and patient.

Power cycles it a couple more times to see if the board shuts off or if he has to do the bios update.

They he notices, the RTX 3080 is lighting up anymore, then fans come up, but the card won't initialize.

 

So now, I have a $2,000 paperweight. Yea.....

 

 

So what's happened since?  Have you resolved this?  What steps have you taken?

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7 minutes ago, macktruck6666 said:

So I bought $2,000 collars of equipment and had a local shop put it together.

I bring in my old computer and we gut everything but the case, power supply, and ssd hard drives.

First sign of trouble.

Guy says, we got to do a bios update because this board has a bios problem where it never shuts off.

Like, first

what manufacturer would even consider shipping a motherboard that doesn't shut itself off when you hit the power button.

Second, what shop would BUY a motherboard they knew had this problem.

So mid graphics update, he tells me I can finish the updates at home and turns the computer off.

EVEN I KNOW, your not suppose to do this on any update. Better to be safe and patient.

Power cycles it a couple more times to see if the board shuts off or if he has to do the bios update.

They he notices, the RTX 3080 is lighting up anymore, then fans come up, but the card won't initialize.

 

So now, I have a $2,000 paperweight. Yea.....

 

 

A failed BIOS flash on your motherboard will not kill your GPU. He might have unplugged the PCI-E power, left it connected to the motherboard, then forgot about it.

Sincerely,

 

me

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"mid graphics update" do you mean GPU BIOS update, or windows driver update?

 

The former could brick it, but most have dual BIOS so just switch it out the other one, and if the latter, it's just windows. DDU and redo it.

 

If you mean was shut off during motherboard BIOS update, it could be a problem, but that would be a motherboard problem, not a GPU problem. Reset CMOS and try again. 

Before you reply to my post, REFRESH. 99.99% chance I edited my post. 

 

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53 minutes ago, macktruck6666 said:

So I bought $2,000 collars of equipment and had a local shop put it together.

I bring in my old computer and we gut everything but the case, power supply, and ssd hard drives.

First sign of trouble.

Guy says, we got to do a bios update because this board has a bios problem where it never shuts off.

Like, first

what manufacturer would even consider shipping a motherboard that doesn't shut itself off when you hit the power button.

Second, what shop would BUY a motherboard they knew had this problem.

So mid graphics update, he tells me I can finish the updates at home and turns the computer off.

EVEN I KNOW, your not suppose to do this on any update. Better to be safe and patient.

Power cycles it a couple more times to see if the board shuts off or if he has to do the bios update.

They he notices, the RTX 3080 is lighting up anymore, then fans come up, but the card won't initialize.

 

So now, I have a $2,000 paperweight. Yea.....

 

 

You should probably ask them for a reclamation, seems kind of obvious the guy fudged things up.

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49 minutes ago, Dedayog said:

So what's happened since?  Have you resolved this?  What steps have you taken?

Mostly cried. 

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1 hour ago, aisle9 said:

A failed BIOS flash on your motherboard will not kill your GPU. He might have unplugged the PCI-E power, left it connected to the motherboard, then forgot about it.

Thing is, after he noticed the problem, he loaded the shop's 3090 into the setup and the 3090 worked properly so all power cables to the motherboard and card were done correctly.

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1 minute ago, macktruck6666 said:

Think it, after he noticed the problem, he loaded a 3090 into the setup and the 3090 worked properly so all power cablees to the motherboard and card were done correctly.

What model 3080 is this?

I'm not actually trying to be as grumpy as it seems.

Project Hot Box

CPU Ryzen 7 5800x, Motherboard MSI MPG B550I Gaming Edge Wifi, RAM CORSAIR Vengeance LPX 32GB 3200mhz (2x16), GPU AMD Raedon 6800 XT FE, Case Silverstone RVZ03B, Storage CORSAIR Force Series MP510 1920GB NVMe, CORSAIR FORCE Series MP510 960GB NVMe, PSU CORSAIR sf600, Cooling Noctua NH-L12S, Displays LG 34UC98-W 34-Inch, 32 inch curved that I can't find the model number for right now; UPerfect 7 inch LCD Aida64 Display, Keyboard Corsair K95, Mouse Corsair Nightblade, Sound AT2020+ USB Mic, Massdrop 6xx headphones, Schiit Magni, Modi Loki mini stack. 

 

Why is the 5800x so hot?

 

 

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1 minute ago, IkeaGnome said:

What model 3080 is this?

Founders.

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2 minutes ago, macktruck6666 said:

Founders.

Call and ask them if he modified the vBIOS on this card. It doesn't have a switch like some AIBs. Either way, tell them you want it back to stock vBIOS or a new GPU since this one doesn't work now. The system worked with the 3090, so it's a known good system with the GPU already decided bad(Due to a bad vBios or whatever).

You also should check the power to the card. Nvidia has a 12 pin connector on the GPU that turns into two 8 pin plugs. Those 8 pin plugs, are they connected and go back to the power supply as 1 set of wires, or are they separate and go back to the PSU as 2 sets of wires?

I'm not actually trying to be as grumpy as it seems.

Project Hot Box

CPU Ryzen 7 5800x, Motherboard MSI MPG B550I Gaming Edge Wifi, RAM CORSAIR Vengeance LPX 32GB 3200mhz (2x16), GPU AMD Raedon 6800 XT FE, Case Silverstone RVZ03B, Storage CORSAIR Force Series MP510 1920GB NVMe, CORSAIR FORCE Series MP510 960GB NVMe, PSU CORSAIR sf600, Cooling Noctua NH-L12S, Displays LG 34UC98-W 34-Inch, 32 inch curved that I can't find the model number for right now; UPerfect 7 inch LCD Aida64 Display, Keyboard Corsair K95, Mouse Corsair Nightblade, Sound AT2020+ USB Mic, Massdrop 6xx headphones, Schiit Magni, Modi Loki mini stack. 

 

Why is the 5800x so hot?

 

 

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3 minutes ago, IkeaGnome said:

Call and ask them if he modified the vBIOS on this card. It doesn't have a switch like some AIBs. Either way, tell them you want it back to stock vBIOS or a new GPU since this one doesn't work now. The system worked with the 3090, so it's a known good system with the GPU already decided bad(Due to a bad vBios or whatever).

You also should check the power to the card. Nvidia has a 12 pin connector on the GPU that turns into two 8 pin plugs. Those 8 pin plugs, are they connected and go back to the power supply as 1 set of wires, or are they separate and go back to the PSU as 2 sets of wires?

Originally he only connected one 8 pin connector. I was assuming at that point he was doing everything right. Then the issues started. I asked him if he connected both power connectors to the card. He said it shouldn't be a problem if you're not overclocking it..... 

Honestly, sounded like a BS statement. Pretty sure 3080 draws allot of power even if its not overclocked.

It wasn't under any serious graphics load at any time. So there is that.

After I raised that question, he added a second 8 pin with some weird Y-shaped adapter that I have never seen before. *shrug*

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Just now, macktruck6666 said:

Originally he only connected one 8 pin connector. I was assuming at that point he was doing everything right. Then the issues started. I asked him if he connected both power connectors to the card. He said it shouldn't be a problem if you're not overclocking it..... 

Honestly, sounded like a BS statement. Pretty sure 3080 draws allot of power even if its not overclocked.

It wasn't under any serious graphics load at any time. So there is that.

After I raised that question, he added a second 8 pin with some weird Y-shaped adapter that I have never seen before. *shrug*

It definitely needs both connectors.

Did he originally connect it without that Y adapter?

This should be the Y adapter. It's what comes in the box with the GPU.

Spoiler

12-pin-adapter-2.jpg

 

I'm not actually trying to be as grumpy as it seems.

Project Hot Box

CPU Ryzen 7 5800x, Motherboard MSI MPG B550I Gaming Edge Wifi, RAM CORSAIR Vengeance LPX 32GB 3200mhz (2x16), GPU AMD Raedon 6800 XT FE, Case Silverstone RVZ03B, Storage CORSAIR Force Series MP510 1920GB NVMe, CORSAIR FORCE Series MP510 960GB NVMe, PSU CORSAIR sf600, Cooling Noctua NH-L12S, Displays LG 34UC98-W 34-Inch, 32 inch curved that I can't find the model number for right now; UPerfect 7 inch LCD Aida64 Display, Keyboard Corsair K95, Mouse Corsair Nightblade, Sound AT2020+ USB Mic, Massdrop 6xx headphones, Schiit Magni, Modi Loki mini stack. 

 

Why is the 5800x so hot?

 

 

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9 minutes ago, IkeaGnome said:

It definitely needs both connectors.

Did he originally connect it without that Y adapter?

This should be the Y adapter. It's what comes in the box with the GPU.

  Hide contents

12-pin-adapter-2.jpg

 

Honestly don't know if he used the Y-connector before the issue, I wasn't really watching closely.

I do remember hi taking considerable effort routing a second 8 pin connector through the case and connecting the y connector after I asked him.

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3 minutes ago, macktruck6666 said:

Honestly don't know if he used the Y-connector before the issue, I wasn't really watching closely.

I do remember hi taking considerable effort routing a second 8 pin connector through the case and connecting the y connector after I asked him.

If you have the computer in front of you are you able to upload pictures? Might be able to see if there's anything obvious they missed. I'd still be trying to get a new GPU from them though.

I'm not actually trying to be as grumpy as it seems.

Project Hot Box

CPU Ryzen 7 5800x, Motherboard MSI MPG B550I Gaming Edge Wifi, RAM CORSAIR Vengeance LPX 32GB 3200mhz (2x16), GPU AMD Raedon 6800 XT FE, Case Silverstone RVZ03B, Storage CORSAIR Force Series MP510 1920GB NVMe, CORSAIR FORCE Series MP510 960GB NVMe, PSU CORSAIR sf600, Cooling Noctua NH-L12S, Displays LG 34UC98-W 34-Inch, 32 inch curved that I can't find the model number for right now; UPerfect 7 inch LCD Aida64 Display, Keyboard Corsair K95, Mouse Corsair Nightblade, Sound AT2020+ USB Mic, Massdrop 6xx headphones, Schiit Magni, Modi Loki mini stack. 

 

Why is the 5800x so hot?

 

 

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This seems like a meme troll thread.  No one is that stupid these days, if they expect to hold a job in a computer shop.  Only boomers are this incompetent.

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2 hours ago, Falkentyne said:

This seems like a meme troll thread.  No one is that stupid these days, if they expect to hold a job in a computer shop.  Only boomers are this incompetent.

Wow! What a brave post. 

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19 minutes ago, Blai5e said:

Wow! What a brave post. 

Sorry, I say what I feel and what I observe.  And the only people that should be allowed near your computer are you, established well esteemed hardware techs online local to you, or Microcenter techs.  Treat everyone else like they will bend the pins on your CPU if they get even 10 feet away from your parts.

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4 hours ago, Falkentyne said:

This seems like a meme troll thread.  No one is that stupid these days, if they expect to hold a job in a computer shop.  Only boomers are this incompetent.

Dude seems to be is the only full time worker and his father is the owner.

Dude seems to do a good job. Refurbishes computers and offers them at discounted prices to a poor community.

Dude offered me a 780 for $80 when my 980 died of old age.(A steal in the current COVID market, IMO)

Even offered to lend me the the shop's 3090 during the RMA process, but I declined the offer and reinstalled the 780.

I just spent the last 40 hours working and was very aggravated.

I don't mean any ill will to him, that is why I don't mention the store name, he made some bad decisions, but should his shop suffer lasting effects, maybe not.

 

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