Questions about PC service side work

[StarsMars]

I decided I want to start some side work

Things like:Cleaning pc's, building pc's, replacing components, removing viruses, software installs, repasting gpu and cpiu's ect.

 

I'm sure a good amount of you have done the same.

 

How do you deal with issues such as

You install a software, the customer blames you for a virus they they get down the line unrelated to your work. Basically their lack of understanding

Or you install a new component and it fails later on.

 

Are there certain services to avoid doing for reasons like that?

 

[SupaKomputa]

Get them to do the install, like download and install, this way they are sure you download the apps in the legit website.

Explain how those things work, like how to avoid getting virus.

Service like this you can do it remotely with teamviewer.

[TargetDron3]

You create a terms of service that you make the customer sign. 

How long is your work guaranteed?

Specify that only labor is covered, parts are covered by the manufacturer.  Software install services are just for that.  Support of the software is by software vendor. You charge per hour for technical support/training. 

This can be done, but has to be all business. 

[StarsMars]

23 minutes ago, SupaKomputa said:

Get them to do the install, like download and install, this way they are sure you download the apps in the legit website.

Explain how those things work, like how to avoid getting virus.

Service like this you can do it remotely with teamviewer.

Maybe. Not sure if someone who needs help installing software is going to pay to have someone tell them how on teamviewer.

4 minutes ago, TargetDron3 said:

You create a terms of service that you make the customer sign. 

How long is your work guaranteed?

Specify that only labor is covered, parts are covered by the manufacturer.  Software install services are just for that.  Support of the software is by software vendor. You charge per hour for technical support/training. 

This can be done, but has to be all business. 

Thank you. This is what I was looking for.

Do you do this on the side?

 

[SupaKomputa]

5 minutes ago, StarsMars said:

Maybe. Not sure if someone who needs help installing software is going to pay to have someone tell them how on teamviewer.

okay at least have them look when you do the download, this where teamviewer is handy, they can see what you're doing at anytime, make sure they are aware of this, so they see your service are transparent.