My brothers brand new computer is crashing when he tries to play games.

[Kagesuro]

I built my brother a computer for Christmas and it's been working very well until today when he went to play games. Every time he launched any game his computer restarts. I've tried different ram, changed the cpu cooler, and made sure everything was up to date. It doesn't matter the game after a couple minutes it's restarts the whole machine. It works when surfing the internet and when doing work in excel and other microsoft programs. I'm really at a loss at what the problem can be and am looking for any assistance.

[Vins69]

Power supply?

GPU?

[Helpful Tech Witch]

DDu nd reinstall the drivers with a one version old install. (so if its v1.1234 [bs number btw] do v1.1233)

[Dutch_Master]

What GPU is in there and how much Watts is the PSU?

[Kagesuro]

1 minute ago, Dutch_Master said:

What GPU is in there and how much Watts is the PSU?

It is a 2070 super and the psu is 750 watt

[Noctua Fan Fan]

2 minutes ago, Kagesuro said:

It is a 2070 super and the psu is 750 watt

Can you tell us the full spec of the machine and maybe a pic of it in its 'natural environment'. It seems like it crashes too quick for it to be ambient induced thermals but worth checking.

 

You did paste the CPU right? lol

 

Have you brought up hwinfo and re-created to see behaviour of the CPU (thermal and boost) and GPU (thermal and boost)?

[Dutch_Master]

2 minutes ago, Kagesuro said:

It is a 2070 super and the psu is 750 watt

Should be plenty. With the emphasis on should Check for loose connectors, particularly on the GPU and PSU.

 

1 minute ago, Noctua Fan Fan said:

You did paste the CPU right

There's another often overlooked issue. I almost did it myself last week, when assembling a system from old parts, when I noticed the boxed cooler didn't have a thermal pad.

[Kagesuro]

10 minutes ago, Kagesuro said:

I built my brother a computer for Christmas and it's been working very well until today when he went to play games. Every time he launched any game his computer restarts. I've tried different ram, changed the cpu cooler, and made sure everything was up to date. It doesn't matter the game after a couple minutes it's restarts the whole machine. It works when surfing the internet and when doing work in excel and other microsoft programs. I'm really at a loss at what the problem can be and am looking for any assistance.

The computer is:

Rysen 5 5600x

2070 super gigabyte ow

16 gigs of corsair vengeance pro ram

750 watt 80+ gold corsair power supply

 

[Kagesuro]

2 minutes ago, Dutch_Master said:

Should be plenty. With the emphasis on should Check for loose connectors, particularly on the GPU and PSU.

 

There's another often overlooked issue. I almost did it myself last week, when assembling a system from old parts, when I noticed the boxed cooler didn't have a thermal pad.

I did check paste it was my first thought that it was over heating, but it stayed the same temp. I even tried a different cooler to make sure.

[Noctua Fan Fan]

3 minutes ago, Dutch_Master said:

There's another often overlooked issue. I almost did it myself last week, when assembling a system from old parts, when I noticed the boxed cooler didn't have a thermal pad.

Right? I always get paranoid after I put my block on "wait... did I use paste?" then I look at my fingernails and my answer is "yes".

Spread method ftw 

[Noctua Fan Fan]

1 minute ago, Kagesuro said:

I did check paste it was my first thought that it was over heating, but it stayed the same temp. I even tried a different cooler to make sure.

Have you overclocked the 2070?

Perhaps underclocking it might help?

 

This is me spitballing ideas and not following any "Layer1 up" approach to troubleshooting.

[KiddoTech]

It should be ur GPU’s problem. Try resetting the card to stock first, then learn how to overclock safely