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Whats the job where you talk people through ordering a computer for a company?

what i mean is like the people in the secret shopper part 1. what is that job called? sales representative? either way i wanted to see if there were any spots open for one of those places. im good with computers and im good at explaining things so i thought "hey, maybe i could do this"

 

(i was even saying aloud what i would've said if i were one of those sales representative in the secret shopper part 1 vid)

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4 minutes ago, MrBigBrainThe2nd said:

what i mean is like the people in the secret shopper part 1. what is that job called? sales representative?

Yes, it's called a sales representative. Other companies may have different names for it though, including "Sales Advisor".

4 minutes ago, MrBigBrainThe2nd said:

either way i wanted to see if there were any spots open for one of those places. im good with computers and im good at explaining things so i thought "hey, maybe i could do this"

Keep in mind for many jobs, it's not just selling computers.

For people like from HP, it's also selling printers, laptops, etc. and of course customer service type stuff too.

 

And also be aware many places have sales targets in place, where you're expected to sell an x amount of something per week/month/whatever. Meaning you're expected to sell people warranty and that sort of stuff.

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It's not just saying "buy x" it's explaining to the customer, often times in great detail, why they need X over Y and what the differences are. You need to be able to tell them what GHz are, what's the difference between M.2, sata, nvme, etc. and all those other fine details you need to understand in great detail so when someone asks you can explain it simply or dive into a lot of detail depending on who you're dealing with.

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1 minute ago, Lurick said:

It's not just saying "buy x" it's explaining to the customer, often times in great detail, why they need X over Y and what the differences are. You need to be able to tell them what GHz are, what's the difference between M.2, sata, nvme, etc. and all those other fine details you need to understand in great detail so when someone asks you can explain it simply or dive into a lot of detail depending on who you're dealing with.

yeah i know.

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11 minutes ago, MrBigBrainThe2nd said:

im good with computers and im good at explaining things so i thought "hey, maybe i could do this"

i would imagine gaming stuff being the minority of the phone calls if that's what you're familiar with

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2 minutes ago, MrBigBrainThe2nd said:

yeah i know.

But you just said you don't understand those specifics which is exactly the kinds of questions you need to answer......

 

 

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2 minutes ago, Moonzy said:

i would imagine gaming stuff being the minority of the phone calls if that's what you're familiar with

thats fair. in which case ill do more research

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1 minute ago, Lurick said:

But you just said you don't understand those specifics which is exactly the kinds of questions you need to answer......

 

 

yeah but i've been wanting to research these things anyways so, ill do some homework. I can get qualified.

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55 minutes ago, minibois said:

Yes, it's called a sales representative. Other companies may have different names for it though, including "Sales Advisor".

If it is specifically over the phone as opposed to in person (putting aside ongoing worldwide situation), then it may be telesales or some variation of that.

 

55 minutes ago, minibois said:

And also be aware many places have sales targets in place, where you're expected to sell an x amount of something per week/month/whatever. Meaning you're expected to sell people warranty and that sort of stuff.

This is a big thing. Anyone getting this type of job will be provided job specific training, part of which is the company's standard sales pitch. It is quite possible you think differently, but you will be expected to follow the company line. Do something different from that, and you might not stay in that job for long.

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  • 2 weeks later...

Technically, I like to call them computer consultant, because people seeking advise or input on their computer related questions.

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Maybe apply for a job at a physical computer/electronics store/repair shop instead. Then you can at least talk to the customers IRL, which helps a lot.

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You mean to sell extended Warranty ?

 

Sorry force of habit.

 

 

/s aside

 

 

Yeah that would be a sales representative or retail specialist.

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You do NOT want to be a sales rep. You know why most companies in the secret shopper failed?

 

Sales Targets

 

They will be forced down your throat and if you do not meet them, you're out. Hope you're ok with manipulating people into buying things they don't need or want because your boss says you have to.

 

Your mentality will shift quickly from

"I can help these people who don't know what they're doing"

to

"I can sell anything to these people who don't know what they're doing"

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Judge the product by its own merits, not by the Company that created it.

 

Don't dilute <good thing> by always trying to focus on, and drag conversation back to, <bad thing>.

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