HELP!.. I am loosing my mind

[IcemanUK]

Kernal Power, Event 41 task Category (63)

 

Hi all, I have been battling with an issue on my new build PC. Please help! Feelike I am loosing my mind!

 

I recently build a new system and then cleanly installed windows to that system. Ever since then I have been plagued with random shutdowns, both when performing tasks and when the machine is idle. At the moment I seem to be getting around 7-10 restarts/shutdowns daily, which is now seriously hurting my productivity. Checking the events log I keep seeing this above error amongst others when the machine has rebooted.

 

I have already performed a number of steps trying to fix the fault, listed here..

 

• Bios Update
• Checked drivers and performed updates to the latest ones (I think I got them all)
• Replaced the PSU and all power cables including wall plug
• Checked all connections and reseated the RAM and GPU
• Re-installed Windows 10 from scratch (twice)
• Unplugged all non-essential devices (currently working on just monitor, network cable, mouse, and keyboard)
• Checked Temps and airflow (as is a new system with new fans there is no dirty, temps are stable and within peak operating window)
• Changed power performance settings

 

I am not really sure what to do next..

 

My Machine specs are as follows:

Ryzen 3700x, Aorus X570 Pro (non wifi), 32gb Corsair Vengence 3600mhz ram, GTX1080ti, PSU Corsair RM750x

 

Error log for Kernel Power

 

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          01/02/2021 11:55:38

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (70368744177664),(2)

User:          SYSTEM

Computer:      Chris-Home

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

    <EventID>41</EventID>

    <Version>8</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000400000000002</Keywords>

    <TimeCreated SystemTime="2021-02-01T11:55:38.0929888Z" />

    <EventRecordID>3300</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>Chris-Home</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="BugcheckCode">0</Data>

    <Data Name="BugcheckParameter1">0x0</Data>

    <Data Name="BugcheckParameter2">0x0</Data>

    <Data Name="BugcheckParameter3">0x0</Data>

    <Data Name="BugcheckParameter4">0x0</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

    <Data Name="BootAppStatus">0</Data>

    <Data Name="Checkpoint">0</Data>

    <Data Name="ConnectedStandbyInProgress">false</Data>

    <Data Name="SystemSleepTransitionsToOn">0</Data>

    <Data Name="CsEntryScenarioInstanceId">0</Data>

    <Data Name="BugcheckInfoFromEFI">false</Data>

    <Data Name="CheckpointStatus">0</Data>

    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>

    <Data Name="LongPowerButtonPressDetected">false</Data>

  </EventData>

</Event>

[Biomecanoid]

7 minutes ago, IcemanUK said:

Kernal Power, Event 41 task Category (63)

 

Hi all, I have been battling with an issue on my new build PC. Please help! Feelike I am loosing my mind!

 

I recently build a new system and then cleanly installed windows to that system. Ever since then I have been plagued with random shutdowns, both when performing tasks and when the machine is idle. At the moment I seem to be getting around 7-10 restarts/shutdowns daily, which is now seriously hurting my productivity. Checking the events log I keep seeing this above error amongst others when the machine has rebooted.

 

I have already performed a number of steps trying to fix the fault, listed here..

 

• Bios Update
• Checked drivers and performed updates to the latest ones (I think I got them all)
• Replaced the PSU and all power cables including wall plug
• Checked all connections and reseated the RAM and GPU
• Re-installed Windows 10 from scratch (twice)
• Unplugged all non-essential devices (currently working on just monitor, network cable, mouse, and keyboard)
• Checked Temps and airflow (as is a new system with new fans there is no dirty, temps are stable and within peak operating window)
• Changed power performance settings

 

I am not really sure what to do next..

 

My Machine specs are as follows:

Ryzen 3700x, Aorus X570 Pro (non wifi), 32gb Corsair Vengence 3600mhz ram, GTX1080ti, PSU Corsair RM750x

 

Error log for Kernel Power

 

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          01/02/2021 11:55:38

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (70368744177664),(2)

User:          SYSTEM

Computer:      Chris-Home

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

    <EventID>41</EventID>

    <Version>8</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000400000000002</Keywords>

    <TimeCreated SystemTime="2021-02-01T11:55:38.0929888Z" />

    <EventRecordID>3300</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>Chris-Home</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="BugcheckCode">0</Data>

    <Data Name="BugcheckParameter1">0x0</Data>

    <Data Name="BugcheckParameter2">0x0</Data>

    <Data Name="BugcheckParameter3">0x0</Data>

    <Data Name="BugcheckParameter4">0x0</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

    <Data Name="BootAppStatus">0</Data>

    <Data Name="Checkpoint">0</Data>

    <Data Name="ConnectedStandbyInProgress">false</Data>

    <Data Name="SystemSleepTransitionsToOn">0</Data>

    <Data Name="CsEntryScenarioInstanceId">0</Data>

    <Data Name="BugcheckInfoFromEFI">false</Data>

    <Data Name="CheckpointStatus">0</Data>

    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>

    <Data Name="LongPowerButtonPressDetected">false</Data>

  </EventData>

</Event>

 

 

* Cancel all overclocking

* Reset bios

* Memtest RAM several times

* Disconnect all unnecessary hardware 

* Boot to a Linux live usb and see if the issue occurs there too.

[Bombastinator]

Just to attach a few “whys” to @Biomecanoid’s instructions

 

Cancel all overclocking:

this is because overclocks can create all kinds of he’ll partially because there’s several ways to do them.  This is merely a setup move to make behavior predictable.  It can be put back after the issue is found.  If the issue goes away when the overclock is removed then the overclock WAS the issue in the first place.

 

reset bios:

a lot like above.  
 

memtest ram several times:

the most common issue associated with crash after boot is problems with memory.  PSU issues have also become common lately  because some PSUs can’t handle new CPU and GPU momentary boost features, but memory is the traditional one.

memtest86 is the classic “quick” test (for rather lax definitions of quick) to look for problems with memory but it can miss subtle problems.  It can take a few hours to run, but it’s still a lot faster than the older method which is to put in only a single stick of memory in slot #1 and see if the problem replicates.  Often needs to be done for every stick. 
 

Disconnect all unnecessary hardware:

sometimes if there is a problem with a peripheral (to include drives) it can cause crashes.

 

boot to a linuxLive usb and see if...:

this does two things.  1 It takes windows out of the equation if there is a problem there and 2 it takes the boot drive out of the equation in case there is a problem with that.

 

 

[IcemanUK]

Thanks Guys,

 

I have reflashed the bios and found the same issue occuring, easily enough i do not have any overclocks at the moment as it this has been happening since the fresh install.

 

On the mem test front, I have run the windows built in test twice and it found no issues.. I booted to Memtest and the machine reboot before the test even ran. Stability is so off that I am not sure it will make it through a full cycle, I will try again shortly. Oddly, i managed to play some games without issues for a couple hours, the restarts and reboots seem so speradic and unlinked.. its driving me nuts!

 

I'll give Linux a try as well. See what gives.. I changed the PSU and both behaved the same so pretty certain it isnt PSU related.. Two weeks of trouble shooting so far 

[IcemanUK]

So quick update, I am seeing the same behavior in a Linux Live boot as well. 

 

Does this mean it is RAM or Mobo?

[Bombastinator]

16 minutes ago, IcemanUK said:

So quick update, I am seeing the same behavior in a Linux Live boot as well. 

 

Does this mean it is RAM or Mobo?

If it’s happening in an OS other than windows as well, it’s hardware not software.  If extraneous hardware was removed it’s an issue with whatever hardware remains.  
 

unimpotrant aside:

“losing” is one O not two. “loosing” is to release. So it was “help my brain is loose and it’s flopping all over the floor and thinking impure thoughts!” Or something.  I rather liked it really.

[IcemanUK]

1 hour ago, Bombastinator said:

If it’s happening in an OS other than windows as well, it’s hardware not software.  If extraneous hardware was removed it’s an issue with whatever hardware remains.  
 

unimpotrant aside:

“losing” is one O not two. “loosing” is to release. So it was “help my brain is loose and it’s flopping all over the floor and thinking impure thoughts!” Or something.  I rather liked it really.

 Thanks.. Losing for sure! 

 

I think I have it down to a whats left.. CPU, Mobo, Ram and GPU. 

 

I am wondering whether it is a voltage setting on the MB potentially.. Ram tests seem to be coming up clear..