Computer won't boot in dual channel. Works fine in single channel.

[hazy21]

Every time I try to boot, I get no keyboard lights, no mouse lights, no display, and my fans just spin for approximately 1 minute until they power down in a cycle. I have two ram sticks they both work fine individually. Once I take one of the two rams out my pc boots fine. I enabled ram fast boot which allows me to post-boot and see that cpu-z detects my 16GB ram with all the correct information and it appears that one stick is dual channel while the other is single channel. System information still indicates 8GB ram. I wanted to try out modded bios to force enable xmp since I've read that enabling xmp somehow made dual channel work.

 

Befre You Ask:

No there are no bent cpu pins, yes I tried the ram slots individually as well with both stick of ram individually and together, yes I cleared cmos(with both rams inserted), yes I have the latest bios, yes I did memtest86 on both ram sticks individually no errors at all, and yes I tried to RMA but they argued that I had a single channel ram which in 99% of cases isn't a problem.

 

Specs:

- 2x8GB Team group elite ddr4 2666MHz ram

- i3-8100

- H310M DS2 Rev 1.0

- GTX 1060 3GB

- Thermaltake TR2 S 600W

- 1TB Seagate 7200RPM HDD SATA

- 120GB Gigabyte SSD SATA

- Windows 10 Pro 64-bit

- Bios Version F16

 

[1982 Original]

What speed are do you have the memory set to?

 

From the motherboard website:

Support for Extreme Memory Profile (XMP) memory modules
* To support 2666 MHz or XMP memory, you must install an 8^th Generation Intel^® Core™ i7/i5 processor.

[IkeaGnome]

16 minutes ago, 1982 Original said:

What speed are do you have the memory set to?

 

From the motherboard website:

Support for Extreme Memory Profile (XMP) memory modules
* To support 2666 MHz or XMP memory, you must install an 8^th Generation Intel^® Core™ i7/i5 processor.

It's an H series motherboard so, 2666 MHZ.

Are both sticks of ram from the same kit? @hazy21

[hazy21]

4 hours ago, 1982 Original said:

What speed are do you have the memory set to?

 

From the motherboard website:

Support for Extreme Memory Profile (XMP) memory modules
* To support 2666 MHz or XMP memory, you must install an 8^th Generation Intel^® Core™ i7/i5 processor.

Speed is 2400MHz by default I can lower it or use one of the memory enhancement settings which I'm sure causes crashes. Do you need XMP for dual channel?

[hazy21]

4 hours ago, Voluspa said:

It's an H series motherboard so, 2666 MHZ.

Are both sticks of ram from the same kit? @hazy21

No they aren't. Is it my motherboard being picky if it rejected the ram or is it an issue of them not being a single kit?