Be Quiet Glass Panel shattered

[Michael Wolf]

I knew it was a bad idea when I saw my be quiet Dark Base Pro v2 side panel is made of tempered glass... Initially i thought was acrylic. And then my greatest nightmare happened. The glass panel shattered when I was just placing it back on the case. Because it was glass, I was extremely careful when handling it, i made sure there was no protruding part, nor did i drop it. But never did I expect that it would just shattered when I'm screwing it back on. 

 

thankfully my kids weren't in the room when it happened. I can't imagine if it had shattered when my kids were playing with my computer. I've since left a msg to be quiet but have yet to hear from them. 

 

I'm not sure if i even want a replacement glass panel, fearing it may happen again. I'm not sure if they have an acrylic version. 

 

I really like this case and love how the fans and AIO are silent, but the glass panel is just a big no no. 

 

I'm just wondering if it's possible to just mod the side panel myself, meaning if i could get someone to manufacture an acrylic version and with the same dimension? 

 

Or is there any way to reinforce the tempered glass panel if they send me a replacement? I.e. any stickers?

 

 

[Guest]

21 minutes ago, Michael Wolf said:

I'm just wondering if it's possible to just mod the side panel myself, meaning if i could get someone to manufacture an acrylic version and with the same dimension? 

Yes. Just do exactly that.

[emosun]

Not sure we needed the pictures , but yeah just buy a sheet of plexi at the hardware store and have them cut it to size and just double side tape it on.

[emosun]

Just now, Den-Fi said:

Could have done without the toes though.

yeah.....

[Tristerin]

Plexi/Acryclic and double sided magnetic tape with adhesive on one side and it will just stick right onto the frame if its made of metal

[Michael Wolf]

Just to close the case, Be Quiet HQ had contacted me and offered me a replacement piece. I've opted for a metal side panel replacement and got it within 3 days. They were very apologetic and I believe probably i got a bad piece or it may have been compromised during shipment. But nevertheless good after sales support and will opt for Be Quiet products again. 

 

On a side note, I've custom made a tinted black acrylic, with magnetic side strip, and planning to coat it with oleophobic coat to minimise the finger prints.

[metaxas4]

Hi guys, the same thing happened to me just the first day i was screwing the window panel, how i will contact with them? should i send to Rma, technical support, spare parts, i cant find the their email to send them.

 

my case is 500dx and i cant see seperate window panel on their site.

[Michael Wolf]

There should be a contact us form on bequiet page, i did it through there. 

 

If not you can try emailing to service@bequiet.com

 

usually they reply after 3 working days