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Laptop stuck on restarting screen...

Today my mothers laptop showed a problem that's a first for me. Firstly the keyboard and trackpad don't do anything (Her MX Master can connect and operate normally). I went ahead and restarted it since that fixes most of my problems XD. I restarted at 6:05 PM and now its 8:24 PM with it still being rebooting. I searched on google but I couldn't find anything. A Hard Reboot (or whatever its called) doesn't do anything....

 

I would really appreciate your help since we are in quarantine and the laptop is needed.

 

Thanks in advance!!

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Unplug the power cord. Remove battery if it's not glued in, else just hold the power button until it turns off.

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On 12/21/2020 at 8:54 PM, RageTester said:

Unplug the power cord. Remove battery if it's not glued in, else just hold the power button until it turns off.

Hello,

Sorry for taking so long to reply. The problem is no more. I removed the battery and then powered on the machine (after adding the battery again) and it was fixed. Thanks for the response anyways!!

 

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