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Aerocool Duo 12 RGB Not Working

Hey guys.

 

I purchased an Aerocool Duo 12 to use as an exhaust fan for my build.

 

Once it was booted up. I found that I am unable to change or even turn off the RGB. It's plugged directly into the 5V ARGB Header 1 on my motherboard.

 

I know that this is not a motherboard issue as the other fans are working perfectly.

System

 

CPU: Ryzen 5 3600

Case: Phanteks eclipse P400A

Motherboard: MSI B550 Gaming Carbon WiFi

GPU: MSI RTX 3060 TI Gaming X Trio

RAM: 16GB XPG D60G CL16 3200MHZ

PSU: Sharkoon SilentStorm Cool Zero 650W

Storage: Crucial P2 1TB

 

 

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Did you use software that is supported by your fan?

Any Help is appricated! Please correct me if I´m wrong!

Sorry for grammer/spelling mistakes, but english is not my native language (it´s german in case you were curious) *expand to see builds*

 

Primary PC: *planned* CPU: AMD 5600X / 5800X | GPU: 3070ti (When released) | RAM: CORSAIR Vengeance 2X16 = 32GB @ 3600MHZ DDR4 | MOBO: MSI MAG X570 TOMAHAWK WIFI | COOLER: Be Quiet! Silent Loop 280 (Planning for custom watercooling in spring 2021 after I bought the GPU) | CASE: DEEPCOOL Matrexx 55 V3 ADD-RGB | PSU: CORSAIR RM850 2019 80+ GOLD | SDD: CRUCIAL MX500 250GB |

Everything thats not colourful I haven't bought yet.

 

Secondary PC: CPU:  INTEL Q8200S @ 2.33Ghz | GPU: GTX 750 ti / 760 | RAM: 4X2 = 8GB @ 800MHZ DDR2 OCZ Platinum | MOBO: ASUS P5E-VM SE | COOLER: Be Quiet! Silent Loop 280* | CASE: DEEPCOOL Matrexx 55 V3 ADD-RGB* | PSU: CORSAIR RM850 2019 80+ GOLD* | SSD: CRUCIAL MX500 250GB* 

Everything marked with * is what I bought for the Primary PC and I'm just using it until I get all the parts.

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1 minute ago, Enzo1001 said:

Did you use software that is supported by your fan?

Yes, It says MSI Mystic Light is supported.

System

 

CPU: Ryzen 5 3600

Case: Phanteks eclipse P400A

Motherboard: MSI B550 Gaming Carbon WiFi

GPU: MSI RTX 3060 TI Gaming X Trio

RAM: 16GB XPG D60G CL16 3200MHZ

PSU: Sharkoon SilentStorm Cool Zero 650W

Storage: Crucial P2 1TB

 

 

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