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H1 susceptible to catch fire - contact NZXT

Just now, Kanna said:

just the H1? 

Just those riser, which I'm not entirely sure if it's used elsewhere, or if they sold it as a separate riser kit anywhere.

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Just now, Moonzy said:

Just those riser, which I'm not entirely sure if it's used elsewhere, or if they sold it as a separate riser kit anywhere.

It was a joke but other NZXT cases wouldn’t catch fire the components would lol

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14 minutes ago, leadeater said:

No, the cars melted so that was the end of those. That section of the track was ruined to. Problem with electrical burns with AC is it's all under the upper skin layers so even though my hands hurt like hell for a bit running them under water didn't help at all. I said nothing and hid everything 🙃

urgghhhh god just hearing about AC burns makes me want to yell. 

I've had my fair share of experiences, carpet nail in an electric cord when I was really young (~4), still have a scar running from the tip of my ring finger all the way up to my knuckle, I honestly don't know why it scared up like it did, maybe it's a small kid finger thing? I'm still confused about that. 

thinking the breaker was switched off from a room while replacing a wall socket, then grabbing both the power and ground wires at the same time to spread them apart to get them around the new socket. turns out the socket I was replacing was on a different circuit then the rest of the room. 


did the same thing will splicing the cables on an extension cord, sadly to say, more than once. 

a mini-fridge went rouge and had a short somewhere as i was going to grab a cup of milk at like 3am, then I got blasted. no sleep that night. 





 

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Good job, NZXT, this could have all ended if you just came out clear and replaced the risers, but you decided to give customers a cheap band-aid and now thousands of people know about NZXT's irresponsible business practices.

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6 minutes ago, realpetertdm said:

now thousands of people know about NZXT's irresponsible business practices.

sadly, there WILL be some owners that never heard of the news, and still using the original metal screw

My PCs: Desky | Beddie | Miney | Benchie

Things I need help with: (nothing at the moment)

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none atm

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

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Products I like:

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Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

Products I hate:

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Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

Companies I absolutely adore: (and hope it stays that way)

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be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

Companies I hate:

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Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

Personal Blacklisted Companies:

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Acer: shit tier quality products, shit tier customer service thus far, they "tried" to solve my issue but they arent really doing anything but delaying and delaying. (on-going case since July)

Gigabyte: horrible customer service (gigabyte had literally 0 customer service, asked me to go to retailer with NO WAY to email them about a question) but at least they fixed my shit in ONE MONTH (would probably take me 1 hour to fix if they let me email them)

XiaoMi Phones: built like a tank but the software is buggy as all hell

Seagate HDD: had too many dead seagate drives

Kingston SSD: 300V controller swap thingy

Razer (except their mouse)

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

 

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3 hours ago, Middcore said:

 

 

 

Which means they either didn't go through every single unsold inventory and replaced them, or worse still, this was gross negligence and a QC approval was issued even though this clearly did not meet requirements.

 

Considering what's at stake here, this is pretty dang bad. Then again, NZXT as of late seems more focused on finding more dead memes from r/pcmasterrace to repost on their Twitter page than actually solving issues.

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10 hours ago, Moonzy said:

They screw too big for they damn hole!

 

And there should be a few mm zone beside the screw hole without traces running just in case things like this happens anyways.

Yes and no.

 

The holes are too small for the screw used, but the thread on the case isn't something that can be changed, so it's not clear if the riser manufacturer build it wrong, or if NZXT made a mistake when making the threaded holes for the riser or if NZXT spec'd the riser wrong when it was sent to be build.

 

Either way, the nylon screws aren't a permanent solution because as others have said here, and GN mentioned, those nylon screws can break, and someone might not understand the issue and replace them with regular metal screws. And then we're back to square one.

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don't all nzxt cases want fire?

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11 hours ago, Moonzy said:

They screw too big for they damn hole!

 

And there should be a few mm zone beside the screw hole without traces running just in case things like this happens anyways.

More like essentially what they did is take a PCB and drill pressed a hole in a spot they thought was ground/blank rather then make a PCB that was designed to have a hole in it. There should also be metal ground plate around the hole, just like any PCB you expected to put a screw through. (Note how close the hole is to the silk screened "KF6051" )

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There does seem to be evidence of some sort of major “derp” here.   Not sure how it came about, but the problem with fixing things quick and dirty is sometimes it doesn’t work right.

Life is like a bowl of chocolates: there are all these little crinkly paper cups everywhere.

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NZXT just announced they will replace the riser cable 

 

https://blog.nzxt.com/a-message-from-our-ceo-johnny-regarding-the-h1-safety-issue/

 

At least they listened to Steve this time. 

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Update from Tech Jesus and NZXT

"And I'll be damned if I let myself trip from a lesser man's ledge"

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8 hours ago, shaz2sxy said:

NZXT just announced they will replace the riser cable 

 

https://blog.nzxt.com/a-message-from-our-ceo-johnny-regarding-the-h1-safety-issue/

 

At least they listened to Steve this time. 

Good, but this should've really just been done right from the get-go.

 

Apologizing and admitting that they even thought nylon screws would be a good long-term solution just speaks volumes about how they treated this serious issue without the level of urgency you'd expect.

 

Take a break from r/pcmasterrace and actually do something a company like Noctua would do...

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Too bad it took Gamers Nexus basically smearing them publically to actually get this fixed. 

Be sure to @Pickles - Lord of the Jar if you want me to see your reply!

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Just need to wait till March for the riser....

 

I think Tech Jesus should get them to provide gen 4 cables lol

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48 minutes ago, Pickles - One of the Jar said:

Too bad it took Gamers Nexus basically smearing them publically to actually get this fixed. 

It's not a smear if it's true. GN called them out. 

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27 minutes ago, shaz2sxy said:

I think Tech Jesus should get them to provide gen 4 cables lol

You didn't watch the video, haven't you? Steve addressed this very clearly: you paid for a Gen 3 riser, so that's what you get. Period. And he's absolutely right.👁️‍🗨️

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10 minutes ago, Dutch_Master said:

You didn't watch the video, haven't you? Steve addressed this very clearly: you paid for a Gen 3 riser, so that's what you get. Period. And he's absolutely right.👁️‍🗨️

You obviously didn't see the "lol"..it was a joke :old-eyeroll:

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Sound Logitech Z560 THX | Operating System Windows 10 Pro

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7 hours ago, Pickles - One of the Jar said:

Too bad it took Gamers Nexus basically smearing them publically to actually get this fixed. 

Smearing them would be a false accusation to damage the reputation of NZXT. NZXT has damaged their own reputation by making a cheap garbage cable in the first place,and posting twitter memes instead of addressing the issue, until GN pushed NZXT to fix it.

These riser cables could literally cause a house fire and if GN hadn't brought to attention no one would've cared. Theres also going to be some people that aren't following the news on H1 PCIe riser recall, imo NZXT should be recalling the entire H1 case.

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On 2/1/2021 at 3:37 AM, D13H4RD said:

New GN video btw 

-vimdeo-

 

image.png.0d9c83856f15408d6a02bd6fa67a2e9d.png

Oh boy he angy

yeet!

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  • 2 weeks later...

A product recall for the NZXT H1 was issued by the Consumer Product Safety Commission.

 

https://www.cpsc.gov/Recalls/2021/nzxt-recalls-h1-computer-cases-due-to-fire-hazard

Quote
Description:

This recall involves NZXT H1 computer cases with model numbers CA-H16WR-W1 (matte white) and CA-H16WR-B1 (matte black) and serial numbers 1200233400001 to 1203962204202, 00648999610844189725 to 00648999610844206361, and 0120AC00100001 to 01211C01900285.  The computer cases have a black tempered glass front with the NZXT brand name at the bottom.  The model number and serial number are located on the bottom of the case. 

 
Remedy:

Consumers should immediately stop using the recalled computer cases and contact NZXT for a free repair kit.

Incidents/Injuries:

NZXT has received 11 reports of circuit boards overheating or catching fire worldwide, six of which occurred in the U.S.  No injuries have been reported.

 

 

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  • 4 weeks later...
On 11/28/2020 at 5:33 PM, LukeSavenije said:

Summary

NZXT is recalling all H1 cases due to a design error where one of the screws can cause sparks, making the case able to catch fire under normal use. If you have a H1 currently, contact h1support@nzxt.com for further assistence. NZXT didn't leave any details to the problem, gave no solution outside of contacting them and is only hinting to making a kit to solve the problem.

 

Quotes

My thoughts

I personally think NZXT's response to this is lackluster. It's a good thing they've set up a separate support, halted sales and made some public feedback, but in this they didn't even detail the problem itself or link to the second post that discovered it around 20 days earlier than them coming out with it. I understand that looking into this issue takes a couple days, especially right now, but that doesn't excuse you from hinting at so many things without giving a proper breakdown of the problem in my eyes. Especially considering we're talking about a 350 dollar case here. I hope they do work things out and that current H1 users get compensated for this serious design error.

 

Sources

https://webcache.googleusercontent.com/search?q=cache:9bAEH7EYHhQJ:https://www.centralcomputer.com/nzxt-h1+&cd=1&hl=en&ct=clnk&gl=us&client=firefox-b-1-d

Seems NZXT have addressed the issue with a new riser. Gamers Nexus have tested it but I do not fully agree with their findings.

 

 

In the NZXT video on he new rise they ask what the holes are around the main hole

 

The small via holes in the mounting hole pads are designed to electrically connect the mounting hole pad to the pad on the opposite side of the board. In the case of a multi layer board with an inner plane layer the vias may also be used to connect the mounting hole pad to that inner layer. 

In the past it was much less common to see mounting hole pads with these via holes. Instead the mounting hole was built as as a large plated through hole to connect to the opposite side and/or inner layers of the board. The NZXT board has both vias and through main hole plating, the latter of which is not recommended in the modern world and should be removed.
 

Plating removal in screw mounting holes is primarily done for one reason. The sharp threads of a screw in the hole can cause small particles of metal to come off the plated hole. This is particularly true when boards might be removed and re-installed during testing and/or repair. These small particles can come out and appear on the circuit board or float around in the electronics enclosure. In the advent of surface mount components with vary narrow lead spacings these small metal particles from the screw holes can lead to shorts on the circuit leading to either intermittent circuit operation or outright failure.

 

So for me, NZXT have still not got it quite right. I have just looked at an ASU’s motherboard and they don’t through plate their mounting holes. Maybe NZXT should take a look.

 

I am also surprised the board manufacturer plated them as it is more complicated and requires an extra step, therefore it costs more. Many manufacturers don’t like it for another reason, when flow soldering they have to be masked or they will clog with unwanted solder. In most cases.

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25 minutes ago, Distinctly Average said:

Seems NZXT have addressed the issue with a new riser. Gamers Nexus have tested it but I do not fully agree with their findings.

 

 

In the NZXT video on he new rise they ask what the holes are around the main hole

 

The small via holes in the mounting hole pads are designed to electrically connect the mounting hole pad to the pad on the opposite side of the board. In the case of a multi layer board with an inner plane layer the vias may also be used to connect the mounting hole pad to that inner layer. 

In the past it was much less common to see mounting hole pads with these via holes. Instead the mounting hole was built as as a large plated through hole to connect to the opposite side and/or inner layers of the board. The NZXT board has both vias and through main hole plating, the latter of which is not recommended in the modern world and should be removed.
 

Plating removal in screw mounting holes is primarily done for one reason. The sharp threads of a screw in the hole can cause small particles of metal to come off the plated hole. This is particularly true when boards might be removed and re-installed during testing and/or repair. These small particles can come out and appear on the circuit board or float around in the electronics enclosure. In the advent of surface mount components with vary narrow lead spacings these small metal particles from the screw holes can lead to shorts on the circuit leading to either intermittent circuit operation or outright failure.

 

So for me, NZXT have still not got it quite right. I have just looked at an ASU’s motherboard and they don’t through plate their mounting holes. Maybe NZXT should take a look.

 

I am also surprised the board manufacturer plated them as it is more complicated and requires an extra step, therefore it costs more. Many manufacturers don’t like it for another reason, when flow soldering they have to be masked or they will clog with unwanted solder. In most cases.

but the new riser screws dont screw into the metal they go straight to the chassis, he shows that here

 

https://youtu.be/c9PlibqsBWg?t=307

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PSU NZXT S650 SFX Gold | Display Acer Predator XB271HU | Keyboard Corsair K70 Lux | Mouse Corsair M65 Pro  

Sound Logitech Z560 THX | Operating System Windows 10 Pro

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