RAM RMA for blown capacitor

[Just Monika]

I'm looking to see if anyone has had similar experiences with RMA'ing RAM or other components due to blown capacitors. Recently one of my 2 16GB modules (G.Skill 2x16 GB modules) had a blown capacitor which resulted in random and constant blue screen crashes. I'm preparing to send the modules but I noticed on their (G.Skill's) RMA confirmation form that warranty is voided by "physical damage". This both worries and frustrates me because while one of the modules is technically "damaged", it is only due to a faulty capacitor that there was damage.

 

Picture of the capacitor in the spoiler.

Spoiler

 

 

So I'm wondering if G.Skill will try to wriggle their way out of shipping me replacement modules because of their own faulty product? Thanks.
 

[Coolmaster]

They will replace it if it has a defect that was caused by an error in manufacturing. Unless you did something to cause that capacitor to blow it should be under warranty.

[Just Monika]

5 minutes ago, Coolmaster said:

They will replace it if it has a defect that was caused by an error in manufacturing. Unless you did something to cause that capacitor to blow it should be under warranty.

Thanks for your reply, that's reassuring. I'm sure I didn't do anything that caused the damage. I never set the voltage to anything beyond 1.35V (XMP spec) and stuck to the XMP profile with some timing tightening.

[Coolmaster]

Just now, Just Monika said:

Thanks for your reply, that's reassuring. I'm sure I didn't do anything that caused the damage. I never set the voltage to anything beyond 1.35V (XMP spec) and stuck to the XMP profile with some timing tightening.

You might not want to mention that you overclocked your RAM to the manufacturer. Usually overclocking voids your warranty, but they have no real way to know unless you tell them.