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How long until I contact a seller?

I made a purchase on October 26th, and the purchase hasn't shipped yet. It's not expensive, just $25, but how long should I wait until I contact the company to inquire about when I'll get this? Selling company is Savage Jerky, and I understand they were sold out of pretty much everything, but some stuff was still in stock, and I've been wanting to try their stuff...

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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7 hours ago, Teddy07 said:

about 15 days ago

Fair enough...

 

I'll shoot 'em an email tonight, I guess.

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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Yay. No response... I guess I should kiss my $50 goodbye. 😧

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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It's the weekends so give them some more time? 3 business days seems sufficient

 

If they still didnt reply, then u can ping colton or Linus, since it's something they are promoting

Not to say that they're responsible, just to let them know that the company that they're promoting is having issues

Things I need help with:

Spoiler

none atm

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Spoiler

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer: shit tier quality products, shit tier customer service thus far, they "tried" to solve my issue but they arent really doing anything but delaying and delaying. (on-going case since July)

Gigabyte: horrible customer service (gigabyte had literally 0 customer service, asked me to go to retailer with NO WAY to email them about a question) but at least they fixed my shit in ONE MONTH (would probably take me 1 hour to fix if they let me email them)

XiaoMi Phones: built like a tank but the software is buggy as all hell

Seagate HDD: had too many dead seagate drives

Kingston SSD: 300V controller swap thingy

Razer (except their mouse)

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

 

 

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1 hour ago, Moonzy said:

It's the weekends so give them some more time? 3 business days seems sufficient

 

If they still didnt reply, then u can ping colton or Linus, since it's something they are promoting

Not to say that they're responsible, just to let them know that the company that they're promoting is having issues

They are promoting it? Most of their products are 'out of stock' right now, so I'm sorta surprised...

 

Yeah, I figured I'd give it a few days and then escalate it, if necessary.

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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4 minutes ago, Sarra said:

They are promoting it?

i think savage jerky was sponsoring their WAN show for a bit, i could have remembered wrongly though

Things I need help with:

Spoiler

none atm

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Spoiler

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer: shit tier quality products, shit tier customer service thus far, they "tried" to solve my issue but they arent really doing anything but delaying and delaying. (on-going case since July)

Gigabyte: horrible customer service (gigabyte had literally 0 customer service, asked me to go to retailer with NO WAY to email them about a question) but at least they fixed my shit in ONE MONTH (would probably take me 1 hour to fix if they let me email them)

XiaoMi Phones: built like a tank but the software is buggy as all hell

Seagate HDD: had too many dead seagate drives

Kingston SSD: 300V controller swap thingy

Razer (except their mouse)

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

 

 

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7 hours ago, Sarra said:

They are promoting it?

Savage Jerky is a long time sponsor of the WAN show - not sure if they're still sponsoring it lately though, as I rarely get a chance to watch a full WAN show.

 

As others have mentioned, you emailed them on a Friday - if they're experiencing high volumes of support emails, it's entirely likely that no one has even read your email yet.

 

Now if they haven't responded by tomorrow (Wednesday) end of day (I'd assume 5PM EST - not sure what time zone they're in), then I would send them a followup email, and also reach out to LTT staff here on the forums (Colton usually responds pretty quickly but I usually tag several staff).

 

If, for whatever reason, they still don't respond by, say, end of the week? I would do a chargeback on your credit card (or if you paid via paypal, request a refund through there).

 

For Sale - iPhone SE 32GB - Unlocked - Rose GoldSold

Spoiler

 

 

* Intel i7-4770K * ASRock Z97 Anniversary * 16GB RAM * 750w Seasonic Modular PSU *

* Crucial M4 128GB SSD (Primary) * Hitachi 500GB HDD (Secondary) *

* Gigabyte HD 7950 WF3 * SATA Blu-Ray Writer * Logitech g710+ * Windows 10 Pro x64 *

 

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8 hours ago, Moonzy said:

i think savage jerky was sponsoring their WAN show for a bit, i could have remembered wrongly though

 

1 hour ago, dalekphalm said:

Savage Jerky is a long time sponsor of the WAN show - not sure if they're still sponsoring it lately though, as I rarely get a chance to watch a full WAN show.

 

As others have mentioned, you emailed them on a Friday - if they're experiencing high volumes of support emails, it's entirely likely that no one has even read your email yet.

 

Now if they haven't responded by tomorrow (Wednesday) end of day (I'd assume 5PM EST - not sure what time zone they're in), then I would send them a followup email, and also reach out to LTT staff here on the forums (Colton usually responds pretty quickly but I usually tag several staff).

 

If, for whatever reason, they still don't respond by, say, end of the week? I would do a chargeback on your credit card (or if you paid via paypal, request a refund through there).

 

That's the plan. I haven't recalled any recent WAN shows being sponsored by Savage, though. I might have missed it if they were sponsoring a show, though, as I don't 100% pay attention to the sponsors...

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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@LinusTechAny chance you guys still work with Savage Jerky? It's been a week, and still no response to my support email, nor any update to the tracking number.

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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4 minutes ago, Sarra said:

@LinusTechAny chance you guys still work with Savage Jerky? It's been a week, and still no response to my support email, nor any update to the tracking number.

maybe @CPotter

Things I need help with:

Spoiler

none atm

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Spoiler

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer: shit tier quality products, shit tier customer service thus far, they "tried" to solve my issue but they arent really doing anything but delaying and delaying. (on-going case since July)

Gigabyte: horrible customer service (gigabyte had literally 0 customer service, asked me to go to retailer with NO WAY to email them about a question) but at least they fixed my shit in ONE MONTH (would probably take me 1 hour to fix if they let me email them)

XiaoMi Phones: built like a tank but the software is buggy as all hell

Seagate HDD: had too many dead seagate drives

Kingston SSD: 300V controller swap thingy

Razer (except their mouse)

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

 

 

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14 minutes ago, LinusTech said:

Sorry we don't work with them anymore and haven't for some time.

No worries, thanks for the response. :D

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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A wild Linus appeared!

Cool tech tip inside:

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elephants

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

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13 hours ago, LinusTech said:

Sorry we don't work with them anymore and haven't for some time.

I'm curious as to whether there's a story behind that, or whether they just weren't looking to do any further advertising?

For Sale - iPhone SE 32GB - Unlocked - Rose GoldSold

Spoiler

 

 

* Intel i7-4770K * ASRock Z97 Anniversary * 16GB RAM * 750w Seasonic Modular PSU *

* Crucial M4 128GB SSD (Primary) * Hitachi 500GB HDD (Secondary) *

* Gigabyte HD 7950 WF3 * SATA Blu-Ray Writer * Logitech g710+ * Windows 10 Pro x64 *

 

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1 hour ago, dalekphalm said:

I'm curious as to whether there's a story behind that, or whether they just weren't looking to do any further advertising?

Seeing how most of their flavors were out of stock, they might be having problems at their local level.

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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On 11/24/2020 at 1:42 AM, Sarra said:

Yay. No response... I guess I should kiss my $50 goodbye. 😧

Credit card? Chargeback.

Desktop: 7700k @ stock, 32gb ddr4 @ 3000, 1080Ti, Maximus IX Hero.

 

Laptop 1: Asus Zephyrus 701 - i7-9750h @ stock, 16gb ddr4 @ 2666, 2070 RTX

 

Laptop 2: Dell G3 15 - i7-8750h @ stock, 16gb ddr4 @ 2666, 1050Ti 

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11 hours ago, dalekphalm said:

I'm curious as to whether there's a story behind that, or whether they just weren't looking to do any further advertising?

I actually don't know.

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19 hours ago, LinusTech said:

I actually don't know.

Maybe they sold out and that's why OP didn't get his. 

 

They have to grow the cows again. 

Don’t take any of my posts seriously. 

 

LTT Fan Fiction:

 

PC game list: 

 

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12 minutes ago, fpo said:

Maybe they sold out and that's why OP didn't get his. 

 

They have to grow the cows again. 

Quick, Larry! Water the cows so they grow faster!

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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Fast update: My package shipped, and should be here tomorrow. :D

 

Thanks for the attempts to help, and thanks to Linus for the fast reply when I pinged.

Have you tried unplugging it and plugging it back in? Yes? Then have you tried downloading more RAM?

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