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How long until I contact a seller?

Sarra
By Sarra
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I made a purchase on October 26th, and the purchase hasn't shipped yet. It's not expensive, just $25, but how long should I wait until I contact the company to inquire about when I'll get this? Selling company is Savage Jerky, and I understand they were sold out of pretty much everything, but some stuff was still in stock, and I've been wanting to try their stuff...

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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7 hours ago, Teddy07 said:

about 15 days ago

Fair enough...

 

I'll shoot 'em an email tonight, I guess.

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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Yay. No response... I guess I should kiss my $50 goodbye. 😧

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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It's the weekends so give them some more time? 3 business days seems sufficient

 

If they still didnt reply, then u can ping colton or Linus, since it's something they are promoting

Not to say that they're responsible, just to let them know that the company that they're promoting is having issues

-sigh- feeling like I'm being too negative lately

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1 hour ago, Moonzy said:

It's the weekends so give them some more time? 3 business days seems sufficient

 

If they still didnt reply, then u can ping colton or Linus, since it's something they are promoting

Not to say that they're responsible, just to let them know that the company that they're promoting is having issues

They are promoting it? Most of their products are 'out of stock' right now, so I'm sorta surprised...

 

Yeah, I figured I'd give it a few days and then escalate it, if necessary.

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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4 minutes ago, Sarra said:

They are promoting it?

i think savage jerky was sponsoring their WAN show for a bit, i could have remembered wrongly though

-sigh- feeling like I'm being too negative lately

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7 hours ago, Sarra said:

They are promoting it?

Savage Jerky is a long time sponsor of the WAN show - not sure if they're still sponsoring it lately though, as I rarely get a chance to watch a full WAN show.

 

As others have mentioned, you emailed them on a Friday - if they're experiencing high volumes of support emails, it's entirely likely that no one has even read your email yet.

 

Now if they haven't responded by tomorrow (Wednesday) end of day (I'd assume 5PM EST - not sure what time zone they're in), then I would send them a followup email, and also reach out to LTT staff here on the forums (Colton usually responds pretty quickly but I usually tag several staff).

 

If, for whatever reason, they still don't respond by, say, end of the week? I would do a chargeback on your credit card (or if you paid via paypal, request a refund through there).

 

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8 hours ago, Moonzy said:

i think savage jerky was sponsoring their WAN show for a bit, i could have remembered wrongly though

 

1 hour ago, dalekphalm said:

Savage Jerky is a long time sponsor of the WAN show - not sure if they're still sponsoring it lately though, as I rarely get a chance to watch a full WAN show.

 

As others have mentioned, you emailed them on a Friday - if they're experiencing high volumes of support emails, it's entirely likely that no one has even read your email yet.

 

Now if they haven't responded by tomorrow (Wednesday) end of day (I'd assume 5PM EST - not sure what time zone they're in), then I would send them a followup email, and also reach out to LTT staff here on the forums (Colton usually responds pretty quickly but I usually tag several staff).

 

If, for whatever reason, they still don't respond by, say, end of the week? I would do a chargeback on your credit card (or if you paid via paypal, request a refund through there).

 

That's the plan. I haven't recalled any recent WAN shows being sponsored by Savage, though. I might have missed it if they were sponsoring a show, though, as I don't 100% pay attention to the sponsors...

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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@LinusTechAny chance you guys still work with Savage Jerky? It's been a week, and still no response to my support email, nor any update to the tracking number.

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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4 minutes ago, Sarra said:

@LinusTechAny chance you guys still work with Savage Jerky? It's been a week, and still no response to my support email, nor any update to the tracking number.

maybe @CPotter

-sigh- feeling like I'm being too negative lately

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Thank you @Moonzy

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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14 minutes ago, LinusTech said:

Sorry we don't work with them anymore and haven't for some time.

No worries, thanks for the response. :D

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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13 hours ago, LinusTech said:

Sorry we don't work with them anymore and haven't for some time.

I'm curious as to whether there's a story behind that, or whether they just weren't looking to do any further advertising?

For Sale: Meraki Bundle

 

iPhone Xr 128 GB Product Red - HP Spectre x360 13" (i5 - 8 GB RAM - 256 GB SSD) - HP ZBook 15v G5 15" (i7-8850H - 16 GB RAM - 512 GB SSD - NVIDIA Quadro P600)

 

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1 hour ago, dalekphalm said:

I'm curious as to whether there's a story behind that, or whether they just weren't looking to do any further advertising?

Seeing how most of their flavors were out of stock, they might be having problems at their local level.

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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On 11/24/2020 at 1:42 AM, Sarra said:

Yay. No response... I guess I should kiss my $50 goodbye. 😧

Credit card? Chargeback.

Desktop: 7800x3d @ stock, 64gb ddr4 @ 6000, 3080Ti, x670 Asus Strix

 

Laptop: Dell G3 15 - i7-8750h @ stock, 16gb ddr4 @ 2666, 1050Ti 

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11 hours ago, dalekphalm said:

I'm curious as to whether there's a story behind that, or whether they just weren't looking to do any further advertising?

I actually don't know.

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19 hours ago, LinusTech said:

I actually don't know.

Maybe they sold out and that's why OP didn't get his. 

 

They have to grow the cows again. 

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12 minutes ago, fpo said:

Maybe they sold out and that's why OP didn't get his. 

 

They have to grow the cows again. 

Quick, Larry! Water the cows so they grow faster!

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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Fast update: My package shipped, and should be here tomorrow. :D

 

Thanks for the attempts to help, and thanks to Linus for the fast reply when I pinged.

"Don't fall down the hole!" ~James, 2022

 

"If you have a monitor, look at that monitor with your eyeballs." ~ Jake, 2022

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