Graphics card rendered useless after crash 5700 xt

[Kperez00198]

While updating from 20.9 to 20.10, the most recent amd driver on an amd 5700xt, my computer crashed and was unresponsive with a black screen, now my computer will boot properly but won’t display a single thing, not even the bios or motherboard manufacturer’s logo while booting, I’m pretty sure it’s the graphics card that’s the problem but my question is what can I do to fix the cards software without being able to use it? Or what can I do to be able to use it seeing how I can’t get a single thing to display?

[Kperez00198]

I have already tried clearing the cmos and reseating all components and I can’t get anything to display, the motherboard’s ez led debug doesn’t indicate anything specifically malfunctioning which is why I say it is booting properly 

[Loki0111]

A lot of people have been reporting issues with the latest driver update. AMD also has a history of problems with bad VRAM.

 

I know you have done some of this.

 

In order I'd try clearing the BIOS, reseating the components. After that verify each sub-component, if you have a spare card try that. Also try the card in another slot if you have one.

 

If you can isolate the problem to the GPU and can't correct it I'd start the RMA process.

[idontlikephysx]

Kperez00198, I had issues with black screens and more with my RX 5700 XT before the 2nd last driver update and with the current driver I have had no issues.  I really don't understand AMD driver problems but the bottom line is I would try rolling back your driver and see what happens and also maybe look at undervolting it.  Might as well try all this before you send it back.  Also Loki0111 hit the nail on the head in regards to things you should try.  Anyway best of luck as I know the pain of going AMD.  I was Green Team forever before this card.

[BTGbullseye]

It's highly unlikely to be directly linked to a driver issue. Sounds like something corrupted the driver during installation. (I've seen some AV suites cause this)

 

Run DDU in safe mode, and see if that helps.

[Chris Loudon]

6 hours ago, Kperez00198 said:

now my computer will boot properly but won’t display a single thing

Silly question, but how do you know your PC is booting properly without being able to see anything on the screen?

 

Does it boot with another GPU or the iGPU if your CPU has one?

[Chris Loudon]

6 hours ago, Kperez00198 said:

the motherboard’s ez led debug doesn’t indicate anything specifically malfunctioning which is why I say it is booting properly 

Sorry, didn't see that part.

 

As i said, try another GPU if you have one or use the mobo hdmi / dp header if it has one and your CPU has an iGPU. Just make sure you take out the 5700xt out before using the iGPU.

 

Also, try plugging the 5700xt into another system that you know works to see if it works. If it doesn't, you've almost certainly got a bricked card.