Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

I own a Predator Helios 300 (G3-572). I had a broken key on the laptop and wanted to fix it. I found out that the only official way to fix it is to replace the whole palm rest with the keyboard. 
I saved for 1yr to replace that as I'm a Computer Science Student and I often carry my laptop around for programming and other works and carrying an external keyboard along is not possible.

While replacing the keyboard, I noticed a giant black spot near the GPU on the underside of the MoBo. Most probably a blown capacitor busting the power line to the GPU. When I talked to my local Acer Care, they said I'll have to buy a new motherboard costing me around 650$ (or 50,000 INR), which is almost the price I paid for the whole laptop (Got it in a big sale ~50% off) since it is out of warranty by now. I tried to tweet about it to Acer, they never replied to me after taking the Product ID.
 

Now, I have random BSODs and crashes all the time. If I try to play any games, I get peak frame times of 400-500ms every 10-15 secs. I am also trying to learn Machine Learning and GPU acceleration is out of the question for me as it always crashes.
 

I barely have 20$ with me and I have no income source. I don't know what to do about the situation as most probably, I won't be able to buy a new machine either for a couple of years at least. 
 

I'm just posting this in case someone knows someone in Acer or works there can help me find a way to get it fixed, as cap blowing is a manufacturing/ design flaw.

The laptop still works fine, it's just that BSODs and crashes made me lose a lot of work and I'm no longer able to play any games which I like, except Among us.
 

P.S. - The laptop has another built quality issue, where the screw bolts on the backplate of LCD broke of internally and in-turn made the hinge to break as well. Currently, I cannot even open/ close my laptop and have to keep it still on a laptop stand.

Also, sorry for bad English, not a native speaker.
 

DON'T BUY ACER!

20200915_135428.jpg

-- BSOD : ( --

Link to post
Share on other sites
2 minutes ago, ZackCodesAI said:

DON'T BUY ACER!

I have an on-going case with them for my monitor (XF250Q) since July

I can confirm their built quality is crap, and their support is crap (lack the most basic technical knowledge)

 

Suffice to say, I won't be buying anything Acer again, and actively advice anyone around me not to do the same.

Things I need help with:

Spoiler

none atm

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Spoiler

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer: shit tier quality products, shit tier customer service thus far, they "tried" to solve my issue but they arent really doing anything but delaying and delaying. (on-going case since July)

Gigabyte: horrible customer service (gigabyte had literally 0 customer service, asked me to go to retailer with NO WAY to email them about a question) but at least they fixed my shit in ONE MONTH (would probably take me 1 hour to fix if they let me email them)

XiaoMi Phones: built like a tank but the software is buggy as all hell

Seagate HDD: had too many dead seagate drives

Kingston SSD: 300V controller swap thingy

Razer (except their mouse)

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

 

 

Link to post
Share on other sites
13 minutes ago, ZackCodesAI said:

While replacing the keyboard, I noticed a giant black spot near the GPU on the underside of the MoBo. Most probably a blown capacitor busting the power line to the GPU. When I talked to my local Acer Care, they said I'll have to buy a new motherboard costing me around 650$ (or 50,000 INR), which is almost the price I paid for the whole laptop (Got it in a big sale ~50% off) since it is out of warranty by now. I tried to tweet about it to Acer, they never replied to me after taking the Product ID

If you could find out the value of the capacitor, you could attempt to take the mobo to some local repair-shop and ask them, if they'd care to attempt to clean the area up and see if the solder-pads are still good for putting a replacement-capacitor in. That'd definitely be cheaper than replacing the entire mobo.

Hand, n. A singular instrument worn at the end of the human arm and commonly thrust into somebody’s pocket.

Link to post
Share on other sites
5 minutes ago, WereCatf said:

If you could find out the value of the capacitor, you could attempt to take the mobo to some local repair-shop and ask them, if they'd care to attempt to clean the area up and see if the solder-pads are still good for putting a replacement-capacitor in. That'd definitely be cheaper than replacing the entire mobo.

I really wish I had someone like Louis Rossman near me. But the only place I can find a reliable person is 2000km away from me, in Bangalore.

India lacks such repair services in general. 

-- BSOD : ( --

Link to post
Share on other sites
2 minutes ago, ZackCodesAI said:

India lacks such repair services in general. 

Most places do, nowadays. They were much more popular two decades ago. Anyways, sorry to hear that.

Hand, n. A singular instrument worn at the end of the human arm and commonly thrust into somebody’s pocket.

Link to post
Share on other sites
3 hours ago, ZackCodesAI said:

as cap blowing is a manufacturing/ design flaw

how you know?

3 hours ago, ZackCodesAI said:

DON'T BUY ACER!

every brand has bad models...

 

lemon units do exist - your best bet is to either find shops for repair, or buy a new one

Check out my laptop reviews here

 

My daily driver: Lenovo Legion Y530 [REVIEW]

Spoiler

Intel Core i5-8300H Nvidia GTX1050Ti 2GB LP156WFG-SPB2 144Hz IPS 16GB 2666MHz DDR4 RAM (2x8GB) Samsung PM981 256GB+Seagate 1TB 5400RPM

Check out my blog here

Laptop ODMsClevo, Tongfang, Quanta

 

My Phone: Xiaomi Mi 9 Lite [REVIEW] (Blue, with XUNDD hard case)

Spoiler

SDM710 6GB RAM 128GB ROM 6.39" AMOLED 48MP Sony IMX586 rear (AI triple camera)

Link to post
Share on other sites
4 hours ago, ZackCodesAI said:

I really wish I had someone like Louis Rossman near me. But the only place I can find a reliable person is 2000km away from me, in Bangalore.

India lacks such repair services in general. 

Don't you have any phone repair shop nearby? Those usually can handle such stuff.

 

Another option would be for you to solder it back yourself.

FX6300 @ 4.2GHz | Gigabyte GA-78LMT-USB3 R2 | Hyper 212x | 3x 8GB + 1x 4GB @ 1600MHz | Gigabyte 2060 Super | Corsair CX650M | LG 43UK6520PSA
ASUS X550LN | i5 4210u | 12GB
Lenovo N23 Yoga

Link to post
Share on other sites
7 hours ago, Moonzy said:

I have an on-going case with them for my monitor (XF250Q) since July

I can confirm their built quality is crap, and their support is crap (lack the most basic technical knowledge)

 

Suffice to say, I won't be buying anything Acer again, and actively advice anyone around me not to do the same.

You'll find just as many such stories about other brands. You both got lemons is all.

Link to post
Share on other sites
44 minutes ago, TehDwonz said:

You'll find just as many such stories about other brands. You both got lemons is all.

lemons are to be expected

but the customer service after that is what differs from a good experience from a bad one

 

also, ive had few acer products, and none of them didnt have any hardware issues

Things I need help with:

Spoiler

none atm

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Spoiler

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer: shit tier quality products, shit tier customer service thus far, they "tried" to solve my issue but they arent really doing anything but delaying and delaying. (on-going case since July)

Gigabyte: horrible customer service (gigabyte had literally 0 customer service, asked me to go to retailer with NO WAY to email them about a question) but at least they fixed my shit in ONE MONTH (would probably take me 1 hour to fix if they let me email them)

XiaoMi Phones: built like a tank but the software is buggy as all hell

Seagate HDD: had too many dead seagate drives

Kingston SSD: 300V controller swap thingy

Razer (except their mouse)

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

 

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×