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HDD's Not detected in BIOS nor Disk Manager - 9 Drives Tried Everything

Go to solution Solved by AbydosOne,
45 minutes ago, Radium_Angel said:

If it's dead, then your mobo is killing drives

Or, more likely, your power supply.

 

Question: Do you have a modular power supply? If yes, did you use only the cables that came with it?

Hello. I have a computer (windows 10 home, i9-9900k, 1080ti, z390 asrock taichi ultimate mobo, 2x 8gb ram) that I am trying to install new hard drives in. I currently have an SSD and a HDD and I am wanting to install an additional 3 2 tb drives, possibly with storage spaces raid 5 like setup on the new drives, for video editing.

 

I ordered 3 seagate BarraCuda 2 TB 6 Gb/s 7200 RM 256 mb cache hard drives from amazon, plugged them in, undetected in BIOS and disk manager. Tried plugging one in at a time, same story. Tried unplugging my existing HDD, and plugging those same cables (power and data) into each one of the new drives seperately and same story nothing detected. I figured something must have gone wrong in shipping and sent them back and replaced them with 3 2 TB 5400 rpm WD blue drives from amazon. Same story on those drives, tried every sata port on my MB and even with the cables that work fine on both my other drives, nothing was detected. Tried plugging one of these drives into a different desktop and still, nothing detected.

Gave up on amazon, figured maybe they don't know how to ship things and the drives are getting damaged in shipping. Sent them back again and ordered 3 of the same WD Blue 2 TB off newegg and none of those work either, all the same troubleshooting steps. That means 9 hard drives and I haven't gotten 1 to work, obviously I must be doing something wrong but for the life of me I can not figure out what.

 

Other troubleshooting steps I've taken besides trying a separate computer, trying different ports, trying known good cables, unplugged everything (all USB's and my PCI USB expansion card thing) and ran with the bare minimum of my boot drive and 1 at a time each of the new drives, is that I've also updated my motherboard bios from 1.2 to 4.3 (tried this last as it scared me the most). I have also tried different settings in BIOS such as turning off ACHI and trying that, turning on/off hot swap, and basically anything I thought might make a difference. 

 

Only hint I've had so far is "dr debug" on my motherboard which gives error codes is giving me an A6 or A9 code while I'm in BIOS which according to the manual means there's an issue with an IDE or SATA device. I've probably installed 10+ drives in my life successfully before this and never had any issues. Can anyone think of anything I'm overlooking? I appreciate your time.

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4 minutes ago, Kiliona said:

I appreciate your time.

You have done all the steps I would have.

 

Here is something to try:

 

go down to the local brick and mortar best buy-type store, and buy a cheap hard drive. Plug it in to another computer first and verify it's working.

If it is, then plug it into your system, and see if BIOS sees it. If BIOS does not, plug the drive back into the other system. If it's dead, then your mobo is killing drives, and the mobo needs to be replaced.

 

So rise up, all ye lost ones, as one, we'll claw the clouds

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45 minutes ago, Radium_Angel said:

If it's dead, then your mobo is killing drives

Or, more likely, your power supply.

 

Question: Do you have a modular power supply? If yes, did you use only the cables that came with it?

Main System (Byarlant): Ryzen 5 1600X | Asus B350-F Strix | Corsair H80i V2 | 16GB G.Skill DDR4 3200MHz CAS-14 | XFX RX 5600 XT THICC II | Samsung 960 PRO 512GB / Samsung 970 EVO 500GB / Seagate 7200RPM 3TB | Corsair CX650M | Mellanox ConnectX-2 10G NIC | Anidees AI-07BW Case | Dell U3415W Monitor | Microsoft Modern Keyboard

 

FreeNAS Server (Veda): Core i3-4170 | Supermicro X10SLL-F | Corsair H60 | 32GB Micron DDR3L ECC 1600MHz | 4x 10TB WD Whites / 1x Samsung PM961 128GB SSD / 1x Kingston 16GB SSD | Corsair CX430M | Mellanox ConnectX-2 10G NIC | LSI 9207-8i LBA | Fractal Design Node 804 Case (side panels swapped to show off drives)

 

Media Center/Video Capture (Jesta): Core i7-2600 | Asus H77M-PRO | Stock Cooler | 8GB No-name DDR3 | EVGA GTX750Ti SC | Sandisk UltraII SSD 64GB / Seagate 1.5TB HDD | Corsair CX450M | Hauppauge ImpactVCB-PCIe | Syba USB3.1 Gen 2 Card | LG UH12NS30 BD-ROM | Silverstone Sugo SG-11 Case

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB RAM (soldered) | Vega 6 Graphics | UMIS 256GB NVMe SSD | (all-around awesome machine)

Laptop (Rozen-ZuluSony VAIO VPCF13WFX | Core i7-740QM | 8GB Patriot DDR3 | GT 425M | Kingston 120GB SSD | Blu-ray Drive | (lived a good life, retired with honor)

 

Tablet (---): Samsung Galaxy Tab A 8" (crosses fingers)
Tablet (ReGZ)Asus T102HA (BIOS clock doesn't tick, loses time when sleep/off) (I kill tablets with disturbing regularity)

Tablet (Unicorn)Surface Pro 2 (battery will reset total capacity to current charge, leading Windows to think it's always 100% charged until it dies)

Tablet (Loto)Dell Venue 8 Pro (screen discoloration issues, wouldn't update to Windows 10)

Tablet: iPad 2 16GB (WiFi died, basically useless after that)

 

Testbed/Old Desktop (Kshatriya): Xeon X5470 @ 4.0GHz | ZALMAN CNPS9500 | Gigabyte EP45-UD3L | 8GB Nanya DDR2 400MHz | XFX HD6870 DD | OCZ Vertex 3 Max-IOPS 120GB | Corsair CX430M (?) | HooToo USB 3.0 PCIe Card | NZXT H230 Case

 

Camera: Sony ɑ7II (w/ Meike Grip) | Sony SEL24240 | Samyang 35mm ƒ/2.8 | Sony SEL50F18F | Sony SEL2870 (kit lens) | PNY Elite Perfomance SDXC cards

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On 10/23/2020 at 6:18 PM, Radium_Angel said:

You have done all the steps I would have.

 

Here is something to try:

 

go down to the local brick and mortar best buy-type store, and buy a cheap hard drive. Plug it in to another computer first and verify it's working.

If it is, then plug it into your system, and see if BIOS sees it. If BIOS does not, plug the drive back into the other system. If it's dead, then your mobo is killing drives, and the mobo needs to be replaced.

 

 

On 10/23/2020 at 7:04 PM, AbydosOne said:

Or, more likely, your power supply.

 

Question: Do you have a modular power supply? If yes, did you use only the cables that came with it?


Eureka!!! I do have a modular power supply, and in fact the my old power supply was modular as well. I had just chucked all the modular cables I had into 1 bag since I ignorantly assumed the connectors would be universal (like the SATA end is), and if they weren't they wouldn't physically plug in. I plugged the cable that looked a little different then the others (not braided) into one of my other HDD's and poof, no more HDD (a bit of a shame since I had some old backup footage on it, nothing too important but sad to lose, my own fault I shouldn't have done this with a drive that had anything on it). Never been so excited to have a hard drive destroyed haha. I removed the PSU and examined the cable and it turns out the power cable I had been trying to use has a different pinout  then the other SATA power cables I have, see attached picture. 

 

The thing that is still very surprising to me is that the bad cable DOES work for the SSD (thank god, my SSD DOES have important data on it), it wasn't until I plugged it into a HDD that it ruined the drive. Perhaps SSD's don't use all the power pins on the connector or something which is what lead me to believe the cables weren't the issue (that cable worked fine with my SSD but blew up any HDD I plugged in!).

 

Thank you both so much for your help, I've been fighting this problem for weeks! I'm going to mark this as resolved even though I haven't had a chance to test it with a new hard drive yet since I was at least able to replicate the issue. Fingers crossed for when I get 3 more drives in (I'll do them 1 at a time this time, and I'll try a different computer FIRST).

IMG_7913.jpg

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4 minutes ago, Kiliona said:

Eureka

Glad you found it.

@AbydosOne

Brilliant suggestion, I never would have thought of that. Good catch!

So rise up, all ye lost ones, as one, we'll claw the clouds

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2 minutes ago, Radium_Angel said:

Brilliant suggestion, I never would have thought of that. Good catch!

This is definitely not the first time I've seen it here (even in the last couple months). There really needs to be a warning sticker on modular power supplies (right above the output sockets) saying as much. Or (me dreaming here) make it part of the ATX standard.

 

This is, however, the reason I'll only buy Corsair PSUs at this point. I have so many extra cables that it's nice to be able to just dig in the box and find whatever one I need.

Main System (Byarlant): Ryzen 5 1600X | Asus B350-F Strix | Corsair H80i V2 | 16GB G.Skill DDR4 3200MHz CAS-14 | XFX RX 5600 XT THICC II | Samsung 960 PRO 512GB / Samsung 970 EVO 500GB / Seagate 7200RPM 3TB | Corsair CX650M | Mellanox ConnectX-2 10G NIC | Anidees AI-07BW Case | Dell U3415W Monitor | Microsoft Modern Keyboard

 

FreeNAS Server (Veda): Core i3-4170 | Supermicro X10SLL-F | Corsair H60 | 32GB Micron DDR3L ECC 1600MHz | 4x 10TB WD Whites / 1x Samsung PM961 128GB SSD / 1x Kingston 16GB SSD | Corsair CX430M | Mellanox ConnectX-2 10G NIC | LSI 9207-8i LBA | Fractal Design Node 804 Case (side panels swapped to show off drives)

 

Media Center/Video Capture (Jesta): Core i7-2600 | Asus H77M-PRO | Stock Cooler | 8GB No-name DDR3 | EVGA GTX750Ti SC | Sandisk UltraII SSD 64GB / Seagate 1.5TB HDD | Corsair CX450M | Hauppauge ImpactVCB-PCIe | Syba USB3.1 Gen 2 Card | LG UH12NS30 BD-ROM | Silverstone Sugo SG-11 Case

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB RAM (soldered) | Vega 6 Graphics | UMIS 256GB NVMe SSD | (all-around awesome machine)

Laptop (Rozen-ZuluSony VAIO VPCF13WFX | Core i7-740QM | 8GB Patriot DDR3 | GT 425M | Kingston 120GB SSD | Blu-ray Drive | (lived a good life, retired with honor)

 

Tablet (---): Samsung Galaxy Tab A 8" (crosses fingers)
Tablet (ReGZ)Asus T102HA (BIOS clock doesn't tick, loses time when sleep/off) (I kill tablets with disturbing regularity)

Tablet (Unicorn)Surface Pro 2 (battery will reset total capacity to current charge, leading Windows to think it's always 100% charged until it dies)

Tablet (Loto)Dell Venue 8 Pro (screen discoloration issues, wouldn't update to Windows 10)

Tablet: iPad 2 16GB (WiFi died, basically useless after that)

 

Testbed/Old Desktop (Kshatriya): Xeon X5470 @ 4.0GHz | ZALMAN CNPS9500 | Gigabyte EP45-UD3L | 8GB Nanya DDR2 400MHz | XFX HD6870 DD | OCZ Vertex 3 Max-IOPS 120GB | Corsair CX430M (?) | HooToo USB 3.0 PCIe Card | NZXT H230 Case

 

Camera: Sony ɑ7II (w/ Meike Grip) | Sony SEL24240 | Samyang 35mm ƒ/2.8 | Sony SEL50F18F | Sony SEL2870 (kit lens) | PNY Elite Perfomance SDXC cards

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1 minute ago, AbydosOne said:

This is definitely not the first time I've seen it here (even in the last couple months). There really needs to be a warning sticker on modular power supplies (right above the output sockets) saying as much. Or (me dreaming here) make it part of the ATX standard.

 

This is, however, the reason I'll only buy Corsair PSUs at this point. I have so many extra cables that it's nice to be able to just dig in the box and find whatever one I need.

I have some modular power supplies right now that I have removed the excess cables and dumped in a bag, thinking if the connection fits, all is good (as the OP did) so you've saved me some headache here....and I learned something new today. 

So rise up, all ye lost ones, as one, we'll claw the clouds

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