High Cpu temperatures and reboot under load

[Sansibar]

Hey there, 

so I have two problems to be precise, my first problem is that my Cpu (3600) is getting very hot, even though i have a alpenphoen brocken eco advanced built in which has a Tdp of 170W. 

My second problem is, that the Pc is sometimes rebooting under load, without any error message or anything. 

I've updated and reinstalled my drivers multiple times and windows 10 home is running on the newest version. I've done 3d mark timespy without crashing. After that I did the stresstest in cpu-z which brought up the cpu temperatures up to 90°C. But not only is the CPU getting very hot it's also clocking down to about 3.55 Ghz when reaching these high temperatures. Graphics card temp is doing fine with about 70°C under load.

 

My detailed specs are:

CPU: amd ryzen5 3600

CPU Cooler: alpenphoen brocken eco advanced 

GPU: amd radeon 5700xt

MB: Gigabyte X570 Gaming X

RAM: 16GB G.Skill Trident Z Neo DDR4-3600 DIMM CL16

PSU: bequiet Pure power 11 CM 500W

Case: sharkoon TG6 RGB

 

I don't know if these Problems are related to eachother but for the reboot i also had my PSU in mind.

I hope someone can help me solve these problems.

Edited October 27, 2020 by Sansibar
wrong case name

[191x7]

The temps shouldn't be that high. Maybe reseating the CPU and repasting would help.

Latest bios? Latest chipset and gpu drivers, both directly from AMD?

[Sansibar]

I've downloaded my drivers both from gigabyte and amd directly but it didn't seem to make a difference, I'll update the Bios later today. I can't tell you the versions right now  bcs I'm out for school right now. But I'll inform you later this day. And also I forgot to note that the cool design of my graphics card is from gigabyte too. 

[Sansibar]

20 hours ago, 191x7 said:

The temps shouldn't be that high. Maybe reseating the CPU and repasting would help.

Latest bios? Latest chipset and gpu drivers, both directly from AMD?

I've updated all drivers an the bios once again. Bios version: F30.0. I have the tools and even some paste available to reseat the cpu but i did that too before. I also uploaded an image from what my cpu looks like after ten minutes of stress test. As you can see, the idle temperature isn't ideal too. 

Edited October 22, 2020 by Sansibar
Something was missing

[191x7]

Core Temp isn't reliable on Ryzen. Use Ryzen Master or HwInfo64.

[cr8tor]

When your CPU is this hot, what is the CPU fan doing and how hot to the touch does the heatsink feel?

Very much sounds like a thermal paste issue though.

You sure you are putting the right amount on?

Is it new paste, and/or where did you get the paste from?

[Sansibar]

On 10/23/2020 at 8:13 PM, 191x7 said:

Core Temp isn't reliable on Ryzen. Use Ryzen Master or HwInfo64.

Oh ok didnt know that 

[Sansibar]

On 10/23/2020 at 8:20 PM, cr8tor said:

When your CPU is this hot, what is the CPU fan doing and how hot to the touch does the heatsink feel?

Very much sounds like a thermal paste issue though.

You sure you are putting the right amount on?

Is it new paste, and/or where did you get the paste from?

like recommended I've reseated and repasted the cooler once again, but the temperatures aren't better. My concern at this point is that the heatsink isn't getting hot in comparison to that of the graphics card. The thermal paste i used is the alpenphoen glatteis, of which i still have some left, so i could repaste again. Originally I had the amd Stock cooler, with the paste preapplied to it, installed but at that time the temperatures were even higher. 

 

And the temperatures are stated the same is all programs that I've used: ryzen master, core temp, msi afterburner

[191x7]

Does anything change when you leave the case sidepanel open?

[Sansibar]

yes its quite a big difference 

and the temperatures also differ greatly depending on the use of the graphics card. 

so could I assume that the airflow is bad ?

[cr8tor]

 

Can you run a hardware using hwinfo log for me?

 

Download HWiNFO here - https://www.hwinfo.com/

When you open HWiNFO, choose the option for Sensors only, and if prompted, hit continue. 
Also if prompted, do not download the beta version.

 

How to create a log:
Open HWiNFO and choose sensors only.
Then in the bottom right there is an icon that looks like a spreadsheet with a green plus on it.
Click that button to start logging, the green plus will switch to a red X to let you know its saving data. 
It will also ask you for a file name and where to save it. I save them to my desktop, name it whatever you want.
Let it run for a few moments or until the machine locks up, resets, or does whatever its not supposed to do,
Then click the spreadsheet again so the red X turns back to a green +.
You now have a log file, please share it.

 

How to view the log file:
You can view the log using the GenericLogViewer addon here https://www.hwinfo.com/add-ons/
Download, extract, run GenericLogViewer.exe, click the open file button in the top right and point it to the log file you made above.
Use the dropdown in the upper right to choose which category to view 

 

 

Also,

can you remove the CPU cooler and send us a pic of the CPU and cooler in regards to what the thermal paste looks like?

 

24 minutes ago, Sansibar said:

so could I assume that the airflow is bad ?

I kind of wonderer if that's the case. The hardware log would help see if that's the case. Plus i want to see if fan speeds correlate to temperature rises.

[Sansibar]

19 minutes ago, cr8tor said:

 

Can you run a hardware using hwinfo log for me?

 

Download HWiNFO here - https://www.hwinfo.com/

When you open HWiNFO, choose the option for Sensors only, and if prompted, hit continue. 
Also if prompted, do not download the beta version.

 

How to create a log:
Open HWiNFO and choose sensors only.
Then in the bottom right there is an icon that looks like a spreadsheet with a green plus on it.
Click that button to start logging, the green plus will switch to a red X to let you know its saving data. 
It will also ask you for a file name and where to save it. I save them to my desktop, name it whatever you want.
Let it run for a few moments or until the machine locks up, resets, or does whatever its not supposed to do,
Then click the spreadsheet again so the red X turns back to a green +.
You now have a log file, please share it.

 

How to view the log file:
You can view the log using the GenericLogViewer addon here https://www.hwinfo.com/add-ons/
Download, extract, run GenericLogViewer.exe, click the open file button in the top right and point it to the log file you made above.
Use the dropdown in the upper right to choose which category to view 

 

 

Also,

can you remove the CPU cooler and send us a pic of the CPU and cooler in regards to what the thermal paste looks like?

 

I kind of wonderer if that's the case. The hardware log would help see if that's the case. Plus i want to see if fan speeds correlate to temperature rises.

Should i run the log under load ?

[cr8tor]

30 minutes ago, Sansibar said:

Should i run the log under load ?

yes

[Sansibar]

1 minute ago, cr8tor said:

yes

So first here are the pictures of the paste, secondly the case fans are connected with molex and running at max speed all the time. I can send the log when the pc is all connected up again.  

[Sansibar]

Just some more pics bcs you couldn't really see

[Sansibar]

so i hope this isn't too long but i ran it for about 8 minutes. the first 4 are only cpu under load and the 4 minutes after are with gpu and cpu under load. 

HardwareLog_2.CSV

[Sansibar]

also, I've just noticed that I wrote sharkoon tg5 rgb but its the tg6 rgb really

[cr8tor]

Clean all that off both sides.

Put some isopropyl alcohol on a paper towel or something and clean them up so that they look nearly new.

I also use q-tips dipped in ISO to wipe things clean.

Then put about half as much thermal paste on there.

Put it together, tighten it down, then remove it again and look at it.

Does the thermal paste cover the entire cpu?

If not, add just a bit more where needed and tighten it in place again.

I really feel like that thermal paste is thicker than it should be, especially for a CPU that is heating up to 88c or so.

Edited October 27, 2020 by cr8tor
spelling

[cr8tor]

Also, are you sure all your fans are oriented the correct way?

Do you know how to tell by looking at them which way they are pushing air?

That case isnt the best for airflow so a fan pointing the wrong way could really mess with things.

[Sansibar]

All the fans are spinning in the right direction and oriented correctly. After the repaste the temps sadly didn't change whatsoever. 

[cr8tor]

Can you send pic of the inside of your case, send a few with different angles maybe. One with the cover on where it normally sits and then a few with the cover open.

[Sansibar]

[Sansibar]

Now with the front cover open ? Because thats a bit hard to do with this case

[cr8tor]

29 minutes ago, Sansibar said:

Now with the front cover open ? Because thats a bit hard to do with this case

No what you shared covered what i was looking to eyeball.

I do agree, fans all look good for orientation.

Cables managed well, nothing in the way.

That CPU heatsink can have another fan attached to the other side of it, that might help.

 

How are your temps if you leave the side panel off for a bit?

It also may be worth taking that bottom front fan that pulls air in, and sticking at the top, pushing air out.

That case is a bit airflow limited so if leaving the cover off resolved the temps, then more fans are needed, or at least move that one from down front to up top.

That case doesnt have the best airflow so this may just be an airflow issue.

Also, the case looks like it is setting pretty close to the back wall, you should have at least 3 inches for air to make it out and get away from the PC. Maybe more?

Gotta remember, you have one fan pushing out the back and three pulling in up front, but ultimately that hot air has to go somewhere.

On second though, it might work out well for you to take all 3 of those front fans that are pulling in, and put them up top, pushing air out.