Corsair Honored My Out-of-Warranty RMA

[129239_1454180422]

Had to give credit where it's due - a little over a year ago, I had submitted a request for RMA with Corsair for my H100i AIO. It still functions perfectly well, but the rubber bands around the tubing was starting to deteriorate. They were pretty quick to respond with how to go about the process, but after PCS-ing cross country (and more importantly I couldn't remember where I bought the cooler from) it fell off my radar until the past week or two. By some miracle, Best Buy actually had a record of my purchase.

 

Well awesome, I can finally get back to the RMA process! Unfortunately, the receipt is from 28 December... of 2014. Despite being out of warranty for nearly a year, Corsair agreed to honor the expired warranty, and will be sending a refurbished unit out once my old one arrives. I don't do a lot of gaming anymore, but this is the kind of customer service I haven't seen since BFG Tech (pour one out for those guys) and I'm feeling compelled to rebuild my now 6-year old system using Corsair components.

 

Thanks for humoring me while I shill out for a company who did a cool thing when I wouldn't have expected them to.

[Skiiwee29]

@Corsair Nick

[Corsair Nick]

Great to hear you were able to get taken care of in the end. I'm passing this along to our support team as they were the ones who made a positive difference for you and deserve the credit.  Thank you again for sharing your experience.

[129239_1454180422]

20 hours ago, Corsair Nick said:

Great to hear you were able to get taken care of in the end. I'm passing this along to our support team as they were the ones who made a positive difference for you and deserve the credit.  Thank you again for sharing your experience.

Hey Nick,

 

I definitely appreciate you passing it on. I also think it worth mentioning that I only had to have an email conversation with one person at a time. This absolutely contributed to how succinct and effective the customer support was.

 

Pedro F for the initial support, and Ching H from the escalation team who approved the RMA. They both deserve some major kudos

[Randy R]

I'm still waiting for corsair to grant me an RMA, worst experience I've had from a company in a while. Its been over a week, having to jump through all sorts of hoops then take 2-4 days for them to reply back, oh no we need you to jump through more hoops.

All the while my pc is down because I need a pump.

[Corsair Nick]

On 9/19/2020 at 5:08 PM, Randy R said:

I'm still waiting for corsair to grant me an RMA, worst experience I've had from a company in a while. Its been over a week, having to jump through all sorts of hoops then take 2-4 days for them to reply back, oh no we need you to jump through more hoops.

All the while my pc is down because I need a pump.

@Randy R can you PM me your ticket number, and I'll escalate it within the Technical Support team? 

[Randy R]

I ended up calling support, the person finished up the RMA process, and I got it sent via UPS. 

[Doqtori]

Corsair along with HyperX are the companies that I'll always return to. Kinda hard to pick between the two, so good customer support with both.

[Hairless Monkey Boy]

I've only had positive experiences with Corsair customer support. They clearly prioritize it.

[Corsair Nick]

11 hours ago, Randy R said:

I ended up calling support, the person finished up the RMA process, and I got it sent via UPS. 

Thank you for the update.  If anything else comes up, feel free to let me know.