Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

Just had my first computer hardware failure ever, gpu let out the magic smoke for seemingly no reason, I don't have the original ESD bag that came with it, do I need that or will ASUS deny the warranty claim?

CPU: i7-7700K | GPU: ASUS RTX 2080 Super | RAM: 16GB Corsair Vengeance | Motherboard: MSI M5 Gaming | SSDs: 1TB Samsung 970 Evo + 1TB Samsung 850 Evo + 120GB Kingston SSDNow + 500GB SK hynix SL308 500GB  | HDD: WD Caviar Blue 1 TB 

Link to post
Share on other sites
8 minutes ago, Swiftfeather said:

gpu let out the magic smoke for seemingly no reason

i would either point my finger at the GPU or the PSU for this

 

as for your question, if you're sending it directly to them, they might require one

ask them for clarification

if you're RMA-ing thru retailer, they'll provide you with one afaik

Things I need help with:

Spoiler

none atm

 

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

 

Spoiler

 

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

 

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

 

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

 

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

 

Personal Blacklisted Companies:

Spoiler

Acer: shit tier quality products, shit tier customer service thus far, they "tried" to solve my issue but they arent really doing anything but delaying and delaying. (on-going case since July)

Gigabyte: horrible customer service (gigabyte had literally 0 customer service, asked me to go to retailer with NO WAY to email them about a question) but at least they fixed my shit in ONE MONTH (would probably take me 1 hour to fix if they let me email them)

XiaoMi Phones: built like a tank but the software is buggy as all hell

Seagate HDD: had too many dead seagate drives

Kingston SSD: 300V controller swap thingy

Razer (except their mouse)

 

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

 

 

Link to post
Share on other sites

afaik asus policy in rma

if you have the box, they give you the box

if you lack a part, they will take away same part of rma product

Link to post
Share on other sites
5 minutes ago, Moonzy said:

i would either point my finger at the GPU or the PSU for this

PSU is a month old corsair RM850, there's a a spot on the GPU that looks and smells burnt, unless the power through the PSU is unstable there should be no reason for that to have caused the issue. Computer still runs off of integrated graphics fine. 

CPU: i7-7700K | GPU: ASUS RTX 2080 Super | RAM: 16GB Corsair Vengeance | Motherboard: MSI M5 Gaming | SSDs: 1TB Samsung 970 Evo + 1TB Samsung 850 Evo + 120GB Kingston SSDNow + 500GB SK hynix SL308 500GB  | HDD: WD Caviar Blue 1 TB 

Link to post
Share on other sites

Yes, you have to ship it in ESD bag and for this you can use other component bag.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×